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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170535 Views
  • 32 replies
  • 9 likes
  • 170535 Views
  • 32 replies
  • 9 likes

Solved!! Family Members cannot sign up

Hi there, I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank accounts in different locations. When i invited them, Spotify told them...

  • Casual Listener
  • Hi there,   I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank a...
  • Drazor
  • Casual Listener
  • 4905 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 4905 Views
  • 5 replies
  • 0 likes

Yearly payment for spotify family

I'm pretty sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again. How can I set up my Family account for yearly payment instead of monthly?

  • Newbie
  • I'm pretty sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again.  How can I set up my Family account for yearly payment instead of monthly? 
  • MattSuda
  • Spotify Star
  • 16064 Views
  • 2 replies
  • 43 likes
  • Premium
    Subscription
  • 16064 Views
  • 2 replies
  • 43 likes

ADDITIONAL MEMBERS ON PREMIUM FOR FAMILY ACCOUNT

Premium for Family accounts allow up to 5 additional members to join. I am from a family of 7, is it possible to add addtional memebers to a family account for an additional cost?

  • Newbie
  • Premium for Family accounts allow up to 5 additional members to join. I am from a family of 7, is it possible to add addtional memebers to a family account for an additional cost?  
  • Maxim
  • Spotify Star
  • 2374 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2374 Views
  • 1 replies
  • 0 likes

Switch from premium to family: Error

I have tried to change my plan multiple times and this continues to come up. Has any one else had the same experience? I'm starting to rethink my Spotify subscription. It just shouldn't be this difficult. Also, with a family account we should all be ...

Screen Shot 2017-03-21 at 6.38.19 PM.jpg
  • Newbie
  • ...ifficult.   Also, with a family account we should all be able to listen at the same time, right? 
  • Maxim
  • Spotify Star
  • 1863 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1863 Views
  • 1 replies
  • 0 likes

How can i update my physical address? My wife is unable to join to my family plan.

I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address

  • Casual Listener
  • I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address
  • Specialworld
  • Community Legend
  • 2425 Views
  • 3 replies
  • 0 likes
  • 2425 Views
  • 3 replies
  • 0 likes

Spotify Family

Hello: I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them back the invitation, but it appears a notification that the ac...

  • Casual Listener
  • Hello:   I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them b...
  • esponges
  • Newbie
  • 3134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 3134 Views
  • 1 replies
  • 0 likes

Family member can't download, not upgraded.

Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account supposed to have premium features? How can I fix this...

  • Newbie
  • Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account s...
  • Maxim
  • Spotify Star
  • 2775 Views
  • 1 replies
  • 0 likes
  • 2775 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Families and countries

Today I came across a problem of setting up my family account with my girlfriend.We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because you can't change it. When I was trying to setup the famil...

  • Newbie
  • Today I came across a problem of setting up my family account with my girlfriend. We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because y...
  • Maxim
  • Spotify Star
  • 4337 Views
  • 1 replies
  • 0 likes
  • 4337 Views
  • 1 replies
  • 0 likes

Check family account adress

Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks

  • Newbie
  • Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks
  • Jacob
  • Community Legend
  • 2725 Views
  • 1 replies
  • 0 likes
  • 2725 Views
  • 1 replies
  • 0 likes