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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19811 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178665 Views
32 replies
9 likes
Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in the matter of fact that 3 members of our Family went...
Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in t...
Spotify Legend
315 Views
1 replies
0 likes
PlanFamily PremiumCountrySwedenDeviceiPhone 7Operating SystemiOS 10 My Question or IssueSo I recently subscribed to the Family Plan and my payment went through. But when I click on "Send Invite" the page just reloads itself and I can't send any invit...
Plan Family Premium Country Sweden Device iPhone 7 Operating System iOS 10 My Question or Issue So I recently subscribed to the Family Plan and my payment went through. But when I c...
Roadie
334 Views
1 replies
0 likes
PlanPremiumCountry ThailandI just registed premium account about 1 month ago and I get bill 129 baht from Spotify but it’s not my payment due date yet . So, I want to know if I change plan to premium for family and I am not the one who pay for the fa...
...lan to premium for family and I am not the one who pay for the family, am I still have to pay 129 baht?
Community Legend
308 Views
1 replies
0 likes
Here is my dilemma... I have my brother on a shared account and he has me shared as part of his A.M.A.z.O.n. Prime account. Everytime I go in to my account, I see his Echo. I figured out how to remove his Echo now. My question is, why is it that when...
...ill stop playing what I'm playing and his music will start playing on his Echo). It's very frustrating ... Am I doing something wrong here or misunderstanding how this family s...
Spotify Legend
818 Views
3 replies
0 likes
My husband set up a Family plan from his Android, and sent me the invite. My account says I’m in a family plan, but the invite won’t work and I’m not getting any of the features. (I’m on IPhone) we’ve tried: deleting and reinstalling Spotify app, res...
My husband set up a Family plan from his Android, and sent me the invite. My account says I’m in a family plan, but the invite won’t work and I’m not getting any of the features. (I’m on I...
Community Legend
398 Views
1 replies
0 likes
PlanPremiuim Country Italy DeviceiPhone 7Operating SystemiOS 10 My Question or Issue
Plan Premiuim Country Italy Device iPhone 7 Operating System iOS 10 My Question or Issue
Community Legend
370 Views
1 replies
0 likes
PlanPremium (Family)CountryCanada DeviceiPhone 6, iPhone 7, iPhone XR Operating SystemiOSMy Question or Issue I have a Family plan which I share with my wife and 2 teenagers. My wife and I see each others: Recently Played, Playlists, and Saved music....
Plan Premium (Family) Country Canada Device iPhone 6, iPhone 7, iPhone XR Operating System iOS My Question or Issue I have a Family plan which I share with my wife and 2...
Spotify Star
14511 Views
7 replies
1 likes
My wife and I live in Turkey. I just switched my Premium plan to a family plan to add my wife. We are both American. My account is an "American" account insofar as I use my US debit card as my payment source. I am trying to add my wife, but her count...
My wife and I live in Turkey. I just switched my Premium plan to a family plan to add my wife. We are both American. My account is an "American" account insofar as I use my US debit card as my p...
Spotify Star
518 Views
3 replies
0 likes
Plan: family premium Country: UK Devices: macbook air & son's ipod Operating System: I have no idea My Question or Issue: family premium joining.Hello everyone. Can someone please please help me? I'm a dad. My family have been badgering me to get "fa...
Plan: family premium Country: UK Devices: macbook air & son's ipod Operating System: I have no idea My Question or Issue: family premium joining....
Spotify Star
499 Views
3 replies
0 likes
PlanPremiumCountry PolandDevicePCOperating SystemWindows 10 My Question or Issue I want to add family members to my spotify premium family. I send them invite link, they enter the same address as I entered and they can't join. They have been in my fa...
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue I want to add family members to my spotify premium family. I send them invite l...
Community Legend
492 Views
1 replies
0 likes
Payment method failed when i'm trying to upgrade to Premium for FamilyThe same card i'm trying to use was until today used by my daughter so it should work.I did also try to use my wifes card, but it did not work either. Thanks in advance for support
Payment method failed when i'm trying to upgrade to Premium for Family The same card i'm trying to use was until today used by my daughter so it should work. I did also try to use my wifes card, b...
Roadie
362 Views
1 replies
0 likes
PlanPremium for FamilyCountryItalyDeviceSamsung Galaxy J7, DesktopOperating SystemAndroid, Windows 10 My Question or IssueI own a Premium for Family plan, which as of now includes me, my dad and my step sister. I find what happened very weird since I...
Plan Premium for Family Country Italy Device Samsung Galaxy J7, Desktop Operating System Android, Windows 10 My Question or Issue I own a Premium for Family plan, which as of now i...
Roadie
430 Views
1 replies
0 likes
PlanPremium (Originally a singular plan but just changed it to family plan)CountryAustralia DeviceLaptop Web client - (Can use desktop app and iPhone app if needed)Operating SystemWindows 10 (also IOS 10 if needed) My Question or IssueOur whole famil...
Plan Premium (Originally a singular plan but just changed it to family plan) Country Australia Device Laptop Web client - (Can use desktop app and iPhone app if needed) Operating S...
Casual Listener
1749 Views
2 replies
1 likes
Is anyone else frustrated with the "Family" plan?? It says "5 family members for one price." My brother had added me on his plan, meaning we are FAMILY, however, because we don't live in the same house, I was removed from the plan without my consent....
Is anyone else frustrated with the "Family" plan?? It says "5 family members for one price." My brother had added me on his plan, meaning we are FAMILY, however, because we don't live in the same h...
Roadie
465 Views
1 replies
0 likes
PlanPremium FamilyCountryGermany My Question or IssueI was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to Germany. Added my family (brother and sister) which i life with in the...
Plan Premium Family Country Germany My Question or Issue I was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to G...
Spotify Star
1057 Views
6 replies
0 likes
Information being input are correct still unable to join the plan. can anyone help me with this issue.
Information being input are correct still unable to join the plan. can anyone help me with this issue.
Roadie
528 Views
1 replies
0 likes
My ex open this acount for me, before i was under his family premium, but know i want use my own family premium in australia and also add my sister account into my family premium account. how can i do?PlanFamily PremiumCountry AustraliaDevice(iPhone ...
My ex open this acount for me, before i was under his family premium, but know i want use my own family premium in australia and also add my sister account into my family premium account. how can i d...
Spotify Star
413 Views
1 replies
0 likes
PlanPremiumCountry BRDeviceIphone5Operating System IOS10.3.3 (14G60)My Question or Issue 1st when I went to add one member of my family, I wrote the name of the member, but after that asked again. So I realized that it was asking my name first.Then I...
Plan Premium Country BR Device Iphone5 Operating System IOS10.3.3 (14G60) My Question or Issue 1st when I went to add one member of my family, I wrote the name o...
Regular
778 Views
6 replies
0 likes
PlanPremium/Family PremiumCountryCanadaDeviceMultiple devices.Operating SystemMultiple OS. My Question or Issue I’m seeing someone that shares a family plan with his daughter. She has her own account, but we’re concerned about sharing a “sexy” playli...
Plan Premium/Family Premium Country Canada Device Multiple devices. Operating System Multiple OS. My Question or Issue I’m seeing someone that shares a family plan with his d...
Spotify Star
3053 Views
1 replies
0 likes
I am an existing subscriber.. I want to change it to Premium for Family. How can I do this? I have been trying to search for it for so long.
I am an existing subscriber.. I want to change it to Premium for Family. How can I do this? I have been trying to search for it for so long.
Spotify Star
351 Views
1 replies
0 likes
