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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130688 Views
  • 32 replies
  • 8 likes
  • 130688 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premium family plan changed to FREE

PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....

  • Newbie
  •   Plan From premium family plan to free Country   Device Iphone 6s Operating System iOs 11   My Question or Issue  I'm currently havibg trouble with my family plan s...
  • Alfredo
  • Roadie
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 1123 Views
  • 3 replies
  • 0 likes
  • 1123 Views
  • 3 replies
  • 0 likes

Family Premium 8.99USD for 3 people

Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!

  • Newbie
  • Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
  • Maxim
  • Spotify Star
  • 1078 Views
  • 1 replies
  • 0 likes
  • Help
    Premium
  • 1078 Views
  • 1 replies
  • 0 likes

Family Invite Does Not Work

PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...

  • Casual Listener
  • Plan Family Country  Philippines Device Samsung Operating System Android   My Question or Issue I have sent invite to my family member who is 13 years old. We filled the v...
  • Jbfabs
  • Casual Listener
  • 635 Views
  • 4 replies
  • 1 likes
  • 635 Views
  • 4 replies
  • 1 likes

Não consigo entrar no plano premium familiar

Olá!Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free.Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa vez não consigo cadastrar. Ao final, aparece a mensagem...

  • Newbie
  • Olá! Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free. Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa ...
  • fa_hs
  • Newbie
  • 3967 Views
  • 13 replies
  • 8 likes
  • 3967 Views
  • 13 replies
  • 8 likes

Urgent Problem with payment for family premium

Hello,I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like that "Oops, seems your card or payment provider is having...

  • Newbie
  • Hello, I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like t...
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Paid twice for 1 month

HelloSpotify took twice 4.99€ for my first month... can someone help me ? How to contact them ?Thank you

  • Newbie
  • Hello Spotify took twice 4.99€ for my first month... can someone help me ? How to contact them ? Thank you
  • Luke
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

No me permite dar de alta a mi esposa en la cuenta familiar

MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email () sale un error que dice :3- Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.Lo hemos hecho varias v...

  • Casual Listener
  • MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email (<removed sensitive info>) sale un error que dice : 3- ...
  • Luke
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

No puedo obtener mi cuenta premium familiar con tarjeta de débito

Quiero crear una cuenta premium familiar y no me deja hacer el pago, dice que el banco está teniendo un mal día

  • Newbie
  • Quiero crear una cuenta premium familiar y no me deja hacer el pago, dice que el banco está teniendo un mal día
  • Luke
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Euros or pounds

Can somebody explain why the promotion says Family for € 14,99 but when I start to get this package the price changes to £ 14,99?

  • Newbie
  • Can somebody explain why the promotion says Family for € 14,99 but when I start to get this package the price changes to £ 14,99?  
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Family Problem

I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ... Help pls Murat Can KarahanPlanFfamilyCountry TRDevi...

  • Casual Listener
  • I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ......
  • Billy-J
  • Spotify Star
  • 316 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 316 Views
  • 3 replies
  • 0 likes

Solved!! family sunscription?

how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the same address work? is it really required to be living...

  • Casual Listener
  • how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the s...
  • Nico
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

DOBLE RECARGO EN NUEVA CUENTA FAMILIAR PREMIUM

PlanPREMIUMCountry GUATEMALADeviceP10Operating SystemANDROID My Question or IssueINGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGRESE, VENCIÓ AL MES SIGUIENTE, POR LO QUE EL DIA DE HOY INGRESÉ UNA NUEVA TARJETA ...

  • Newbie
  • Plan PREMIUM Country  GUATEMALA Device P10 Operating System ANDROID   My Question or Issue INGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGR...
  • Jose_M
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

¿Por que no puedo ver mi direccion en mi plan familiar premiun?

PlanPremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue deberia de poder revisaar mi propia informacion si es un servicio por el cual estoy pagando y utilizando, alguna respuesta?

  • Newbie
  •   Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue  deberia de poder revisaar mi propia informacion si es un servicio por el cu...
  • anacastaneda
  • Newbie
  • 774 Views
  • 2 replies
  • 0 likes
  • 774 Views
  • 2 replies
  • 0 likes

Family subscription link not working.

Family subscription link not working. Spent 1.5hrs last evening trying to activate family code, but no matter how inititiated the system would not take me to the redeem page. Included 40mins on line to chat, but they could not solve. Such poor techno...

  • Casual Listener
  • Family subscription link not working. Spent 1.5hrs last evening trying to activate family code, but no matter how inititiated the system would not take me to the redeem page. Included 40mins on l...
  • Luke
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Family plan subscriptions

Good Morning,I just signed up for the family plan and I'm having issues redeeming the codes to get my family members signed into spotify. My wife is on an apple product, my son on a apple, other son is on andriod and im on an apple. originally the wh...

  • Newbie
  • Good Morning, I just signed up for the family plan and I'm having issues redeeming the codes to get my family members signed into spotify. My wife is on an apple product, my son on a apple, other s...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Family Premium

PlanPremium FAMILYCountry UNITED STATES My Question If my family buys premium, but one of my brothers leaves the country for a month for vacation, will he still have premium.Is there any time limit to be outside of the residence?

  • Newbie
  • Plan Premium FAMILY Country  UNITED STATES   My Question   If my family buys premium, but one of my brothers leaves the country for a month for vacation, will he still have p...
  • jsannn
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify for family

Se puede usar premium for family sin compartir el mismo domicilio?? 

  • Newbie
  • Se puede usar premium for family sin compartir el mismo domicilio?? 
  • Bittencourt
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Añadir una cuenta al plan familiar que no verifico su direccion

PlanFamiliarCountry Spain Hola, Intento invitar a mi novia al plan familiar, el problema es que no verificó su dirección cuando le llego el email pidiendo que lo hiciese y ahora el proceso de aceptar la invitacion al plan familiar siempre falla. Algu...

  • Newbie
  • Plan Familiar Country  Spain    Hola,    Intento invitar a mi novia al plan familiar, el problema es que no verificó su dirección cuando le llego el email pidiend...
  • Aimee_T
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes