Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175572 Views
  • 32 replies
  • 9 likes
  • 175572 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify connect on App Mac

Spotify familyPremiumFrance DeviceMacbook Pro mi 2014Operating SystemMojave 10.14.2 My Question or Issue Bonjour, j'utilise Spotify connect pour écouter de la musique de mon compte Pichounette82 sur l'app Spotify de mon Mac via Spotify connect vers m...

  • Newbie
  • Spotify family Premium France   Device Macbook Pro  mi 2014 Operating System Mojave 10.14.2   My Question or Issue   Bonjour, j'utilise Spotify connect pour écouter d...
  • Jemi
  • Spotify Legend
  • 775 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution my 2of4 family members cant get in

None of the below information is required. Hwever, the more you provide the easier it will be for us to try and help.PlanPremium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got 4 person in my family account and 2 of ...

Snapchat-1332614863.jpg
  • Newbie
  • ...0,etc.)   My Question or Issue I got 4 person in my family account and 2 of them can not log in because of that problem. I pay this month payment and that did not work, so ı decide to get a n...
  • Jemi
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution GF removed from family plan

Have this family thing going since April. My girlfriend is suddenly having premium issues as if she's not part of the plan or any plan anymore. But I haven't done anything to change that I can't see any information in my Spotify account on the app or...

  • Newbie
  • Have this family thing going since April. My girlfriend is suddenly having premium issues as if she's not part of the plan or any plan anymore.   But I haven't done anything to change that &n...
  • Jemi
  • Spotify Legend
  • 1964 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1964 Views
  • 1 replies
  • 0 likes

Change to Family Premium

PlanFree/PremiumCountry AustraliaDevice(iPhone, ipadOperating SystemIOS My Question or Issue I recently signed on to Spotify and then upgraded to Premium and am still in the trial phase. My spouse signed up for Spotify Family Premium and sent me an i...

  • Newbie
  • ...till in the trial phase. My spouse signed up for Spotify Family Premium and sent me an invitation which I duly accepted after cancelling my own subscription (will end 22 Feb). My account however s...
  • MrNesbitt
  • Music Fan
  • 1239 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1239 Views
  • 5 replies
  • 0 likes

Account changed to free when it was on Premium

Hello, I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it and now I'm assuming that is the reason why... Any help?

  • Newbie
  •   Hello,   I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it a...
  • Mantisentil
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

My Spotify Premium has suddenly stopped working

Any idea why ? I just come back from a trip abroad, and it asked me to reconnect, I could recall my password or it didn't (as often for login on Spotify) and so I had to reset my password and now it says I am Free, I got commercials. I have had Premi...

  • Casual Listener
  • Any idea why ? I just come back from a trip abroad, and it asked me to reconnect, I could recall my password or it didn't (as often for login on Spotify) and so I had to reset my password and now it ...
  • angelijn
  • Casual Listener
  • 1874 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1874 Views
  • 6 replies
  • 0 likes

Sad I seemed to have missed out on the Home Mini.

I signed up on the very first day you could to get the Home Mini.I waited and waited. I didn't know I was supposed to get a confirmation email.I finally decided to write Spotify this week to ask. (mid-February 2018)I got a nice email back saying that...

  • Newbie
  • ...ould like to have one. Thank you.  I really do like my spotify subscription and so does my family.
  • Maxim
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Skipping, pausing and driving me mad

Hi there Having problems with Spotify and think it could also be to do with my Sonos. Tracks skip randomly, pause and often stop altogether. I’ve tried playing songs through Sonos app and also through Spotify app individually and they both cause the ...

  • Newbie
  •   Hi there   Having problems with Spotify and think it could also be to do with my Sonos.   Tracks skip randomly, pause and often stop altogether.    I’ve tried playin...
  • Jemi
  • Spotify Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 855 Views
  • 1 replies
  • 0 likes

Problema para entrar no plano familiar

PlanFamiliarCountry BrasilDeviceSamsung galaxyOperating SystemAndroid My Question or Issue Enviei o convite para minha esposa participar do plano familiar, mas quando ela confirma os dados aparece a seguinte mensagem:"Você não pode entrar nesse plano...

  • Casual Listener
  • Plan Familiar Country  Brasil Device Samsung galaxy Operating System Android     My Question or Issue  Enviei o convite para minha esposa participar do plano familiar, ...
  • Bittencourt
  • Spotify Star
  • 1284 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1284 Views
  • 3 replies
  • 0 likes

I cant enter a family plan

10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i cant join It because i cant switch to another family pl...

  • Casual Listener
  • 10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i c...
  • Bittencourt
  • Spotify Star
  • 476 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 476 Views
  • 3 replies
  • 0 likes

I cant attend family group

My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family accPlanNow premium but ı want my friends family accCountry TurkeiDeviceZenfoneOperating SystemOreo My Question or Issue

  • Casual Listener
  • My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family acc Plan Now premium but ı want my friends family acc Country  Turkei Device Zenfone O...
  • Ozanalkan1907
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 2 replies
  • 0 likes

I was taken by Spotify from my father's premium family plan

Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the site that my father’s plan is normal (into the family ...

  • Newbie
  • Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the s...
  • Bittencourt
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uitnodigen familie werkt niet

PlanPremiumCountryThe Netherlands DeviceIphone7Operating SystemiOS 10 My Question or IssueGisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn familie toe te voegen door een uitnodiging te versturen, maar er wordt geen mail on...

  • Newbie
  • Plan Premium Country The Netherlands  Device Iphone7 Operating System iOS 10   My Question or Issue Gisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn fa...
  • Daisy
  • Spotify Legend
  • 1206 Views
  • 1 replies
  • 0 likes
  • 1206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Once 4-5 months family plan removes me automaticly

PlanPremiumCountryTurkey Device(iPhone 6S and Samsung Laptop,Operating SystemWin 7 My Question or Issue Once 4-5 months family plan removes me automaticly, before today,my dad was inviting me again, but now it is not working. I can not join my family...

  • Casual Listener
  • Plan Premium Country Turkey   Device (iPhone 6S and Samsung Laptop, Operating System Win 7   My Question or Issue  Once 4-5 months family plan removes me automaticly, b...
  • Guido
  • Spotify Legend
  • 893 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 893 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify account cannot be added to family plan

PlanPremium (Family)CountrySingapore Operating System(Windows 10) My Question or Issue Hi, I am unable to add my sister to my spotify family account, I've tried using an alternate email address to add her in but this has not worked

  • Casual Listener
  •   Plan Premium (Family) Country Singapore      Operating System (Windows 10)   My Question or Issue  Hi, I am unable to add my sister to my spotify family a...
  • Guido
  • Spotify Legend
  • 782 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution plots geen premium meer

Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal op Free Spotify.

  • Newbie
  • Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal o...
  • Guido
  • Spotify Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 636 Views
  • 1 replies
  • 0 likes

Explicit Content On Family Account

PlanPremiumCountry EngandDeviceiPad, Iphone, DesktopOperating SystemiOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit content lock on my account as i am the owner but i can't find the option for all the other ac...

  • Newbie
  • Plan Premium Country  Engand Device iPad, Iphone, Desktop Operating System iOS 10, Windows 10   My Question or Issue  Hi i have a family account. I've go the explicit c...
  • jayess201
  • Newbie
  • 7566 Views
  • 2 replies
  • 6 likes
  • 7566 Views
  • 2 replies
  • 6 likes

Invite family member button not working

Plan: Premium for family CountrySweden Operating SystemWindows 10 My Question or IssueWhen i click the button "Send Family invitation" nothing happens.

  • Newbie
  •   Plan: Premium for family   Country Sweden   Operating System Windows 10   My Question or Issue When i click the button "Send Family invitation" nothing happens.  
  • rmiles7721
  • Regular
  • 623 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 623 Views
  • 3 replies
  • 0 likes

Buttons not working

PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...

  • Newbie
  • Plan Premium for Family Country  Indonesia Device (Android) Operating System (Android)   My Question or Issue Tried to add  a family member but send invitation button did n...
  • rmiles7721
  • Regular
  • 908 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 908 Views
  • 2 replies
  • 0 likes

Solved!! importar mis datos de cuenta individual

I live in spainus iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?

  • Casual Listener
  • I live in spain us iphone 5s   Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
  • Bittencourt
  • Spotify Star
  • 1292 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1292 Views
  • 5 replies
  • 0 likes