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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78567 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57820 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195264 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28930 Views
44 replies
4 likes
Hello,My premium subscription is over for about a month, now I want to start a family pack for me and my family.The problem is, the option is unavailable, i don't know why.Do i need to first go premium myself and just then upgrade to family ? I'm jus...
Hello, My premium subscription is over for about a month, now I want to start a family pack for me and my family. The problem is, the option is unavailable, i don't know why. Do i need to first g...
Community Legend
412 Views
3 replies
0 likes
Plan PremiumCountry SpainDevice IrrelevantOperating System Irrelevant My Question or IssueI purchased a family plan, my family was added to it and now they're back to Free and they can't accept the new invites I send them. Please review what's the pr...
Plan Premium Country Spain Device Irrelevant Operating System Irrelevant My Question or Issue I purchased a family plan, my family was added to it and now they're back to Free and t...
Spotify Legend
1817 Views
11 replies
0 likes
Varför går det inte att dela spellistor med medlem i premium for family? Har tryckt på "Markera som gemensam".
Varför går det inte att dela spellistor med medlem i premium for family? Har tryckt på "Markera som gemensam".
Community Legend
1419 Views
1 replies
0 likes
Hello, I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it and now I'm assuming that is the reason why... Any help?
Hello, I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it a...
Community Legend
466 Views
1 replies
0 likes
PlanFamily PremiumCountryAustraliaDeviceSamsung S9+Operating SystemAndroid 9 My Question or Issue I have a Spotify Family Premium Subscription and the current Spotify app on my Android phone (Samsung S9+ with Android 9.0) but when I use Google Assist...
Plan Family Premium Country Australia Device Samsung S9+ Operating System Android 9 My Question or Issue I have a Spotify Family Premium Subscription and the current S...
Spotify Legend
2351 Views
2 replies
0 likes
I signed up on the very first day you could to get the Home Mini.I waited and waited. I didn't know I was supposed to get a confirmation email.I finally decided to write Spotify this week to ask. (mid-February 2018)I got a nice email back saying that...
...ould like to have one. Thank you. I really do like my spotify subscription and so does my family.
Spotify Star
322 Views
1 replies
0 likes
Have this family thing going since April. My girlfriend is suddenly having premium issues as if she's not part of the plan or any plan anymore. But I haven't done anything to change that I can't see any information in my Spotify account on the app or...
Have this family thing going since April. My girlfriend is suddenly having premium issues as if she's not part of the plan or any plan anymore. But I haven't done anything to change that &n...
Spotify Legend
2000 Views
1 replies
0 likes
Hello to you all,I have a problem with my Premium family account, I hope someone of you can help me to solve it.I'd like to remove some people and add others, I've read all the instructions and tried to do as suggested on the Spotify customer service...
Hello to you all, I have a problem with my Premium family account, I hope someone of you can help me to solve it. I'd like to remove some people and add others, I've read all the instructions and t...
Moderator
2988 Views
7 replies
0 likes
None of the below information is required. Hwever, the more you provide the easier it will be for us to try and help.PlanPremium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got 4 person in my family account and 2 of ...
...0,etc.) My Question or Issue I got 4 person in my family account and 2 of them can not log in because of that problem. I pay this month payment and that did not work, so ı decide to get a n...
Spotify Legend
614 Views
1 replies
0 likes
PlanFamiliarCountry BrasilDeviceSamsung galaxyOperating SystemAndroid My Question or Issue Enviei o convite para minha esposa participar do plano familiar, mas quando ela confirma os dados aparece a seguinte mensagem:"Você não pode entrar nesse plano...
Plan Familiar Country Brasil Device Samsung galaxy Operating System Android My Question or Issue Enviei o convite para minha esposa participar do plano familiar, ...
Spotify Star
1364 Views
3 replies
0 likes
Plan: FamilyFree/Premium: PremiumCountry: Netherlands My Question or Issue:I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my actual family). When I try to cancel my subscription, Spotify tells me...
Plan: Family Free/Premium: Premium Country: Netherlands My Question or Issue: I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my a...
Spotify Star
31330 Views
11 replies
1 likes
10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i cant join It because i cant switch to another family pl...
10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i c...
Spotify Star
583 Views
3 replies
0 likes
My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family accPlanNow premium but ı want my friends family accCountry TurkeiDeviceZenfoneOperating SystemOreo My Question or Issue
My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family acc Plan Now premium but ı want my friends family acc Country Turkei Device Zenfone O...
Casual Listener
596 Views
2 replies
0 likes
Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the site that my father’s plan is normal (into the family ...
Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the s...
Spotify Star
545 Views
1 replies
0 likes
PlanFree/PremiumCountry AustraliaDevice(iPhone, ipadOperating SystemIOS My Question or Issue I recently signed on to Spotify and then upgraded to Premium and am still in the trial phase. My spouse signed up for Spotify Family Premium and sent me an i...
...till in the trial phase. My spouse signed up for Spotify Family Premium and sent me an invitation which I duly accepted after cancelling my own subscription (will end 22 Feb). My account however s...
Music Fan
1362 Views
5 replies
0 likes
PlanPremiumCountry BRDeviceIphone5Operating System IOS10.3.3 (14G60)My Question or Issue 1st when I went to add one member of my family, I wrote the name of the member, but after that asked again. So I realized that it was asking my name first.Then I...
Plan Premium Country BR Device Iphone5 Operating System IOS10.3.3 (14G60) My Question or Issue 1st when I went to add one member of my family, I wrote the name o...
Regular
828 Views
6 replies
0 likes
I have been to all of the help info and it all says go to the left on your account page and click Premium For Family (Not an Option) which inevitbly will not allow me to send an invite. I have paid for a year on this family plan and I would like to b...
I have been to all of the help info and it all says go to the left on your account page and click Premium For Family (Not an Option) which inevitbly will not allow me to send an invite. I h...
Spotify Star
539 Views
3 replies
0 likes
Hi there Having problems with Spotify and think it could also be to do with my Sonos. Tracks skip randomly, pause and often stop altogether. I’ve tried playing songs through Sonos app and also through Spotify app individually and they both cause the ...
Hi there Having problems with Spotify and think it could also be to do with my Sonos. Tracks skip randomly, pause and often stop altogether. I’ve tried playin...
Spotify Legend
906 Views
1 replies
0 likes
PlanPremium FamilyCountryGermany My Question or IssueI was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to Germany. Added my family (brother and sister) which i life with in the...
Plan Premium Family Country Germany My Question or Issue I was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to G...
Spotify Star
1127 Views
6 replies
0 likes
PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...
Plan Premium for Family Country Indonesia Device (Android) Operating System (Android) My Question or Issue Tried to add a family member but send invitation button did n...
Regular
1003 Views
2 replies
0 likes
