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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136644 Views
  • 32 replies
  • 8 likes
  • 136644 Views
  • 32 replies
  • 8 likes

Solved!! Family plan

My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a year. But the billing cycle is over and I'm a free u...

  • Casual Listener
  • My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a y...
  • Jose_M
  • Spotify Star
  • 645 Views
  • 3 replies
  • 1 likes
  • 645 Views
  • 3 replies
  • 1 likes

One email - family premium

PlanPremiumCountry NZDeviceiphoneOperating SystemiOS 10 My Question or Issue Kids are too young for email - how do I connect them to family premium?

  • Newbie
  • Plan Premium Country  NZ Device iphone Operating System iOS 10   My Question or Issue  Kids are too young for email - how do I connect them to family premium?
  • Jose_M
  • Spotify Star
  • 297 Views
  • 1 replies
  • 1 likes
  • Premium
  • 297 Views
  • 1 replies
  • 1 likes

Solved!! Card info can't be updated and hundreds of random lists seem to have been deleted

Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...

  • Regular
  • Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late i...
  • revontulie
  • Regular
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Premium Family + Hulu

PlanFree/PremiumCountry DeviceSamsung Galaxys8Operating SystemiOS 10, Android Oreo, Windows 10,etc. My Question or IssueI was wondering if Spotify had Premium Family Plan with the Hulu as a bundle. They had the options for indiviuals or students, but...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxys8 Operating System iOS 10, Android Oreo, Windows 10,etc.   My Question or Issue I was wondering if Spotify had Premium Family...
  • Bethany_Dawn
  • Community Legend
  • 3452 Views
  • 1 replies
  • 0 likes
  • Other
  • 3452 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daughters got kick out Family Plan

My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.I have looked for a way to contact someone at Spotify ...

  • Newbie
  • My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match. I...
  • Daisy
  • Spotify Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution not possible to add spouse (same household!) to spotify family

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi there,I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue   Hi there, I have a premium plan and have sent an invitation t...
  • Katerina
  • Spotify Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kicked out of family plan (NL)

PlanPremiumNetherlands My Question or IssueI got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later that my address was not verified. I live at the same address as the o...

  • Casual Listener
  • Plan Premium Netherlands   My Question or Issue I got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later t...
  • Katerina
  • Spotify Legend
  • 1173 Views
  • 3 replies
  • 0 likes
  • 1173 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant add family member after initially entering incorrect info

PlanPremiumCountry PhilippinesDeviceHuawei P20 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to add my husband in my premium family subscription even though i realised after 1 month that he has entered som...

  • Newbie
  • ...n my premium family subscription even though i realised after 1 month that he has entered some incorrect info. He was able to use premium for a month then it switched back to free. Then i reinvited h...
  • Katerina
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution No deja añadir un usuario a un plan familiar

No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar. Premium Fami...

  • Newbie
  • No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a da...
  • Katerina
  • Spotify Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • Account cancelled
  • 610 Views
  • 1 replies
  • 0 likes

Parental Controls do they now exist in 2018? Family Premium

The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo .We have just heard Nicki Minajs new album courtesy of my release radar playlist updated by Spotify weekly and the album is not suitabl...

  • Regular
  • The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo . We have just heard Nicki Minajs new album courtesy of my release radar playlist u...
  • BelP
  • Songwriter
  • 332 Views
  • 1 replies
  • 2 likes
  • 332 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family membership

I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them? Using Samsung s8

  • Newbie
  • I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them?   Using Samsung s8  
  • Katerina
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 1 likes
  • 545 Views
  • 1 replies
  • 1 likes

Problem with my Familiar Plan

PlanPremiumCountryHonduras DeviceiPhone 8 plusOperating SystemiOS 12 My Question or IssueI can`t add my wife and my daugther because said that the address is not correct.I don`t remember what address i put, please help me.I can`t see what address put...

  • Newbie
  • Plan Premium Country Honduras  Device iPhone 8 plus Operating System iOS 12   My Question or Issue I can`t add my wife and my daugther because said that the address is not correct...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Umzug - Spotify Family

Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern.Überall steht, dass man sich ein komplett neues Konto erstellen muss. Aber ist das wirklich nötig, oder reicht es, Spotify Fami...

  • Newbie
  •   Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern. Überall steht, dass man sich ein komplett neues Konto e...
  • Katerina
  • Spotify Legend
  • 3668 Views
  • 1 replies
  • 0 likes
  • 3668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of family plan AGAIN

PlanFamily PlanCountry BelgiumDevice(Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in the same family plan, but 2 of us constantly get kicked out. We've tried to make a ne...

  • Newbie
  • Plan Family Plan Country  Belgium Device (Samsung Galaxy S7, Macbook Pro 2017)   My Question or Issue  I live with a couple of friends in the same appartment. We are all in t...
  • Katerina
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si  è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pa...
  • Luke
  • Spotify Star
  • 964 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • 964 Views
  • 1 replies
  • 0 likes

Invitacion a familiar

Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego aparece una pantalla roja diciendo ups no puede ser...

  • Newbie
  • Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego ...
  • Luke
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Can't figure out how to use Premium Family

I am trying to use Premium for Family. Sent the invite to the email addresses. When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options. None the less it isn't allowing me to set up on multiple family ...

  • Newbie
  • I am trying to use Premium for Family.  Sent the invite to the email addresses.  When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options.&n...
  • Luke
  • Spotify Star
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Got kicked out from the family plan subscription

And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?

  • Newbie
  • And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • blocked
    Family Plan
    Other
    Student
  • 421 Views
  • 1 replies
  • 0 likes

Suffering problem for Family Account

Hello, I have a family account. But my wife and my brother could not join the family.I had sent invitations several times. The address is entered correctly. But family account is not activated.

  • Newbie
  • Hello,   I have a family account. But my wife and my brother could not join the family. I had sent invitations several times. The address is entered correctly. But family account is not a...
  • valescadg
  • Newbie
  • 487 Views
  • 2 replies
  • 0 likes
  • Account
    Failure
  • 487 Views
  • 2 replies
  • 0 likes

Confirm address to continue Premium for Family

PlanPremiumCountryUSA DeviceAll devicesOperating SystemAll o.s. My Question or IssueI just got an email from 'Spotify' with a warning that I have to confirm my home address to continue using Premium for Family. There is a "confirm" button. Is this le...

  • Newbie
  • ...ddress to continue using Premium for Family. There is a "confirm" button. Is this legit? Why would Spotify need my home address? Is this because I have college kids living in different cities and using m...
  • BelP
  • Songwriter
  • 1142 Views
  • 1 replies
  • 0 likes
  • Student
  • 1142 Views
  • 1 replies
  • 0 likes