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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140156 Views
  • 32 replies
  • 8 likes
  • 140156 Views
  • 32 replies
  • 8 likes

Superuser Contribution I bought family, payed for it but now i have premium again.

My Question or IssueOn 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i go to the family page i just see the ''get family!'' instead of all the...

  • Newbie
  •     My Question or Issue On 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i g...
  • Katerina
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution AİLE ÜYELİĞİ HAKKINDA

Plan Serbest / Prim ülke cihaz İşletim sistemi (iOS 10, Android Oreo, Windows 10, vb.) Benim Soru veya Sorun Merhaba aile premium paketi aldım kartımdan para da çekildi. ne adresimi girebildim nede üyeliğim aktif oldu. Konu hakkında yardımcı olabilir...

  • Newbie
  • Plan Serbest / Prim ülke   cihaz   İşletim sistemi (iOS 10, Android Oreo, Windows 10, vb.)   Benim Soru veya Sorun  Merhaba aile premium paketi aldım kartımdan...
  • Katerina
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • aile
    Premium
  • 357 Views
  • 1 replies
  • 0 likes

Unable to add family member

PlanI have a paid family plan. Credit card is current and working okCountry AustraliaDeviceNextbit Robin + Acer windows laptopOperating SystemAndroid + Windows 10 My Question or Issue I have a paid family plan that is costing me approx $18 AUD EVERY ...

  • Casual Listener
  • Plan I have a paid family plan. Credit card is current and working ok Country  Australia Device Nextbit Robin + Acer windows laptop Operating System Android + Windows 10   My Q...
  • aussietanker
  • Casual Listener
  • 515 Views
  • 2 replies
  • 2 likes
  • 515 Views
  • 2 replies
  • 2 likes

adding my mother to the family plan

Hi all,i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the form - but as i want to finish it by confirming she alwa...

  • Newbie
  • Hi all, i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the f...
  • Bittencourt
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Account

I didnt confirm my family address.then I was changed into a free user(I lost the premium).and I confirmed for the invitation of joining the premium for many times but it didn’t work.i can’t use it now

  • Newbie
  • I didnt confirm my family address.then I was changed into a free user(I lost the premium).and I confirmed for the invitation of joining the premium for many times but it didn’t work.i can’t use it now
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Family account

I have joined us all up for the premium family account and 4 out of 5 of us are active...my husband is unable to connect...why is that?

  • Newbie
  • I have joined us all up for the premium  family account and 4 out of 5 of us are active...my husband is unable to connect...why is that?   
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

3 month of Premium for 0,99 but i paid 4,99 after the butoon....

PlanPremium (first time ever) CountryGER Payment:Paypal I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a student, so far all right. Then I clicked at the 0,99 € for 3 month button and go to playpa...

  • Casual Listener
  • Plan Premium (first time ever)   Country GER   Payment: Paypal     I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a...
  • Jose_M
  • Spotify Star
  • 1297 Views
  • 8 replies
  • 1 likes
  • Student
  • 1297 Views
  • 8 replies
  • 1 likes

Urgent Cancellation Problem

Plan Premium w. HuluCountry USA My Question or IssueIn June I created a Joint Hulu Spotify account using my Facebook Account . I have since deleted that Facebook Account. It is now literally impossible for me to log in or cancel my spotify account as...

  • Newbie
  • Plan Premium w. Hulu Country USA   My Question or Issue In June I created a Joint Hulu Spotify account using my Facebook Account . I have since deleted that Facebook Account. I...
  • Jose_M
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • urgent cancellation issue
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium does not accept my adress

I'm living in the same house as my father who manages the main acc. But I can not join the family premium as Spotify blocks ours adress.

  • Newbie
  • I'm living in the same house as my father who manages the main acc. But I can not join the family premium as Spotify blocks ours adress. 
  • Daisy
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont work

So im registered in spotify premium for family sharing and i wasnt removed in the list but suddenly im not in premium anymore...

  • Newbie
  • So im registered in spotify premium for family sharing and i wasnt removed in the list but suddenly im not in premium anymore...
  • Daisy
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Family Subscription now working

My Question or IssueMy wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this is the secont time it has happened this is rediculous....

  • Newbie
  • My Question or Issue My wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this i...
  • Billy-J
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 454 Views
  • 1 replies
  • 0 likes

WRONG ADDRESS?

PlanPremium CountrySIngapore My Question or Issue I have subscribed to the family plan. I entered the right address and so have my family. But they were unable to join. Is there any way I can check my own address? Whats so secretive actually? I can c...

  • Newbie
  •   Plan Premium   Country SIngapore         My Question or Issue  I have subscribed to the family plan. I entered the right address and so have my family....
  • Billy-J
  • Spotify Star
  • 1061 Views
  • 1 replies
  • 1 likes
  • address
    Help
    Premium
  • 1061 Views
  • 1 replies
  • 1 likes

Family plan with child out of state

Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I add my son with the family plan or do I need a separate...

  • Newbie
  • Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I a...
  • Billy-J
  • Spotify Star
  • 1218 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 1218 Views
  • 1 replies
  • 0 likes

Conta Premium

Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve. Por favor alguem ajuda

  • Visitor
  • Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve.  Por favor alguem ajuda...
  • Luke
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Family plan name

PlanFamilyCountry UK I just upgraded to the family plan and I entered a family member as the family plan details. How do you change the family plan name ?

  • Casual Listener
  • Plan Family Country  UK     I just upgraded to the family plan and I entered a family member as the family plan details.  How do you change the family plan name ?  
  • wlw_wl
  • Newbie
  • 410 Views
  • 5 replies
  • 0 likes
  • 410 Views
  • 5 replies
  • 0 likes

Invitation for family account member isn't sent

PlanFamily AccountCountry GermanyMy Question or Issue Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-mail address, so I inserted the first name and the surname as well as the facebook e...

  • Newbie
  •   Plan Family Account Country  Germany My Question or Issue  Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-m...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Jugendschutz im Family Account

Hallo,wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten?Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" oder "Benjamin Blümchen" oder Baby Schlaflieder.Doch auch meinem...

  • Newbie
  •   Hallo, wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten? Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" o...
  • Maxim
  • Spotify Star
  • 2007 Views
  • 1 replies
  • 1 likes
  • Jugendschutz
  • 2007 Views
  • 1 replies
  • 1 likes

Use spotify downloaded music from my server

Hi, I want to develop an app which uses streaming music. I was thinking to purchase a premium account allowing me to download up to 10000 songs to my local disk. I want to use those downloaded songs (stored in my server) where users of my app can lis...

  • Newbie
  • ...hose downloaded songs (stored in my server) where users of my app can listen to them freely. Is it legal to share those songs among others publicly for free?   Thanks in advance.   Best, Raúl
  • Billy-J
  • Spotify Star
  • 1017 Views
  • 1 replies
  • 0 likes
  • Other
  • 1017 Views
  • 1 replies
  • 0 likes

Solved!! Sou bloqueada de entrar no plano familiar

PlanoFamiliar PaísBrasil AparelhoIphone8 Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e tivemos um problema técnico, entrei pelo chat e a atendente disse que pra resolver e...

  • Casual Listener
  • Plano Familiar   País Brasil   Aparelho Iphone8   Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e ...
  • Bittencourt
  • Spotify Star
  • 1380 Views
  • 3 replies
  • 0 likes
  • 1380 Views
  • 3 replies
  • 0 likes

i need help

I and my mother live in the same address but the application is removing her account from the family plan

  • Newbie
  •  I and my mother live in the same address but the application is removing her account from the family plan  
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes