Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154437 Views
  • 32 replies
  • 9 likes
  • 154437 Views
  • 32 replies
  • 9 likes

Superuser Contribution Google Home Link Keeps saying "sorry but you're not able to redeem at this moment."

I am trying to redeem the google home mini and everytime I click the link and verify it says "We're sorry but you're not able to redeem at this moment." Can you help me get my free google home mini. I have a family account. My username is qgibbs. -q

  • Newbie
  • ...oogle home mini. I have a family account. My username is qgibbs.   -q
  • Jemi
  • Spotify Legend
  • 1786 Views
  • 4 replies
  • 0 likes
  • 1786 Views
  • 4 replies
  • 0 likes

Google Home Mini Promo

Plan: PremiumCountry: USA My Question or Issue: I signed up for the family plan promotion to get a free Google Home Mini. The GHM was never delivered and sent back to the Google Store warehouse. I contacted the Google Store, and they said that Spotif...

  • Casual Listener
  • Plan: Premium Country: USA   My Question or Issue:   I signed up for the family plan promotion to get a free Google Home Mini. The GHM was never delivered and sent back to the G...
  • Maxim
  • Spotify Star
  • 2385 Views
  • 3 replies
  • 1 likes
  • Google Home Mini
  • 2385 Views
  • 3 replies
  • 1 likes

Family subscription doesn’t work

I live in Poland, and thats where I’ve bought family subscription for my account. A couple of days ago I went on a trip to Italy. This morning I cleared my cache, and when I connected to the WiFi (I was offline before that) my Spotify wasn’t premium ...

  • Casual Listener
  • I live in Poland, and thats where I’ve bought family subscription for my account. A couple of days ago I went on a trip to Italy. This morning I cleared my cache, and when I connected to the WiFi (I...
  • Billy-J
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Unable to join Family...

I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong?Please help me.

  • Casual Listener
  • I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong? Please help me.
  • Billy-J
  • Spotify Star
  • 746 Views
  • 1 replies
  • 0 likes
  • 1
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution You can change your family subscription only once a year. If you need to help, just say.

PlanPremium familyCountry Czech rep.DeviceN/AOperating System N/AMy Question or IssueHello guys, My parents had a divorced so I and my father decided to change family account for us. My father pay account and invated me to new familly account, but wh...

  • Casual Listener
  • Plan Premium family Country  Czech rep. Device N/A Operating System  N/A My Question or Issue Hello guys,   My parents had a divorced so I and my father decided to change family...
  • Guido
  • Spotify Legend
  • 1727 Views
  • 3 replies
  • 0 likes
  • 1727 Views
  • 3 replies
  • 0 likes

Premium Family Plan

Hello,I currently had Family Premium Plan with my cousins and now it doesnt work. She sent me another invitation but it states I am unable to join. Country Canada

  • Casual Listener
  • Hello, I currently had Family Premium Plan with my cousins and now it doesnt work. She sent me another invitation but it states I am unable to join.    Country  Canada    
  • Maxim
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Keep Playlists

I have a question so my wife and i have shared the premium account and we would take turns listening on it but it has come down to we are kicking each other off. So i just signed up for the premium family. Is there a way i can play on different devic...

  • Newbie
  • I have a question so my wife and i have shared the premium account and we would take turns listening on it but it has come down to we are kicking each other off. So i just signed up for the premium family...
  • Jᴀᴄᴋ
  • Roadie
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

premium family

I was wondering if each member can have their own music/ playlist or is it just merged together?

  • Newbie
  • I was wondering if each member can have their own music/ playlist or is it just merged together?
  • Jᴀᴄᴋ
  • Roadie
  • 775 Views
  • 1 replies
  • 0 likes
  • parents
    siblings
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Promotion

I tried to redeem my Google Home Mini after upgrading to Spotify Premium. However the discount did not apply when I checked out on the Google store. Instead my credit card was charged so I cancelled that order with Google. Now when I follow the link ...

  • Casual Listener
  •   I tried to redeem my Google Home Mini after upgrading to Spotify Premium.  However the discount did not apply when I checked out on the Google store.  Instead my credit card was cha...
  • Peter
  • Spotify Legend
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Premium to Family account reset

Hey i had the Premiumversion of Spotify a few month. this Month the Account was reset to "free" and i was not able to keep the Abo with Paypal - only option was Payment with Paysafecard. So i did an Abo for the FamilyPremium Version where i was able ...

  • Newbie
  • ...n Abo for the FamilyPremium Version where i was able to use Paypal again. So the account is now Premium/Family again. But all my Playlists, Friends etc is resettet. its a blank new Account. Is there a...
  • jaiwareham
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address Form is Naive

PlanFamilyCountry United States My Question or Issue The format of the address fields on the family-verifcation form are poorly worded, and inflexible. I live in a place where addresses don't HAVE a "street name", or really even a "street number." Th...

  • Newbie
  • Plan Family Country  United States   My Question or Issue  The format of the address fields on the family-verifcation form are poorly worded, and inflexible. I live in a place w...
  • Peter
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 1 likes
  • 309 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan kicked family members

They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?

  • Newbie
  • They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?
  • Peter
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • Fam Prem
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't Let Family members join

PlanPremiumCountry Ireland My Question or Issue I am having trouble adding people to my family account. We all live at the same address but recently spotify unconnected two of my family members from the account. We have tried adding them back to the ...

  • Newbie
  • Plan Premium Country  Ireland     My Question or Issue  I am having trouble adding people to my family account. We all live at the same address but recently spotify u...
  • Peter
  • Spotify Legend
  • 1411 Views
  • 2 replies
  • 4 likes
  • 1411 Views
  • 2 replies
  • 4 likes

couldn't join the family plan

I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation. I had entered the same address as the admin did for the family plan mutiples times , but i still couldn't join the plan. HELP

  • Newbie
  • I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation.  I had entered the same address as the admin did for the family plan mutiples t...
  • Jᴀᴄᴋ
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Student
  • 356 Views
  • 1 replies
  • 0 likes

never got my email with my redemption info for google home mini.

PlanPremium FamilyCountry USADeviceSamsung Galaxy note 8Operating SystemAndroid My Question or Issue I ordered family plan based on the idea I was getting the google home mine with it. When I ordered the screen said I would receive and email with red...

  • Casual Listener
  • Plan Premium Family Country  USA Device Samsung Galaxy note 8 Operating System Android   My Question or Issue  I ordered family plan based on the idea I was getting the g...
  • Jose_M
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • free google home mini
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't join spotify family

No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?

  • Newbie
  • No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?
  • Guido
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rejoin premium for family after missing a billing payment

I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already.

  • Newbie
  •    I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already. 
  • Guido
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

3 questions about Spotify Family

My Question or Issue My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes: I am the only one with a Facebook account (my mother and my brother aren't really fond of having a Facebook acc), so ...

  • Casual Listener
  •   My Question or Issue  My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes:     I am the only one with a F...
  • Mantisentil
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

I purchased Premium for Family on Saturday and still have not received an email for the Google Mini.

PlanPremiumCountry USA My Question or Issue I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this is still a thing?

  • Newbie
  • Plan Premium Country  USA   My Question or Issue  I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this i...
  • Mantisentil
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - mail non arriving

PlanPremium FamilyCountry ItalyDeviceiPhone XSOperating SystemLast iOS available My Question or IssueHello Community! I have Spotify Family regularly from more than one year and in the past my wife was a member. Since we changed our iPhones (from 6S ...

  • Casual Listener
  • Plan Premium Family Country  Italy Device iPhone XS Operating System Last iOS available   My Question or Issue Hello Community!   I have Spotify Family regularly f...
  • Katerina
  • Spotify Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes