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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77398 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95059 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77902 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208873 Views
267 replies
35 likes
I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the message (in German): "Glückwunsch! Du schließt Dich glei...
I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the m...
Spotify Star
1532 Views
6 replies
1 likes
Plan: family premium (*but also personal plan in the same account on the same date)PremiumCountry: Taiwan My question: I have 2 questions. One is that I subscribed the personal plan in this morning with NT$ 149 dollars which was deducted by PayPal. A...
Plan: family premium (*but also personal plan in the same account on the same date) Premium Country: Taiwan My question: I have 2 questions. One is that I subscribed the personal p...
Spotify Star
503 Views
1 replies
0 likes
PlanFree/PremiumCountryPortugalDeviceAllOperating SystemAllMy Question or IssueHello everyone can you help me understand if I can use spotify gift cards with my family plan ? Cheers
Plan Free/Premium Country Portugal Device All Operating System All My Question or Issue Hello everyone can you help me understand if I can use spotify gift cards with my family plan ?&n...
Spotify Star
2072 Views
1 replies
0 likes
My Question or Issuei purchased the family plan.i sent the invite now with the family plan I am able to listen to music while another Person in my family can listen as well.my issue is every time I’m trying to listen to music and my wife wants too li...
My Question or Issue i purchased the family plan. i sent the invite now with the family plan I am able to listen to music while another Person in my family can listen as w...
Casual Listener
608 Views
2 replies
0 likes
Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i do the captcha, i press send and then appears a notice "You cannot join the family plan", i try it from my iphone 7 and from pc ( google chrome, mo...
Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i do the captcha, i press send and then appears a notice "You cannot join the family p...
Casual Listener
663 Views
2 replies
1 likes
My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
Spotify Star
566 Views
1 replies
0 likes
PlanPremiumCountryUK Operating SystemAndroidMy Question or IssueHi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their premium subscription before I send a Family invite? Thanks!
Plan Premium Country UK Operating System Android My Question or Issue Hi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their p...
Roadie
754 Views
1 replies
0 likes
I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same f...
I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore b...
Spotify Star
534 Views
1 replies
0 likes
PlanPremiumCountryUSAMy Question or IssueFor years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when suddenly I went on and saw ads on my page, as well as interuptio...
Plan Premium Country USA My Question or Issue For years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when s...
Spotify Star
794 Views
1 replies
0 likes
HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I have to reset any settings or does he? I'd also like to see his ...
HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I h...
Spotify Star
1695 Views
3 replies
0 likes
Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now and the others are in Turkey)Now Spotify has charged 1 yearly su...
Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now a...
Spotify Legend
622 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceAcer liquid ZestOperating SystemAndroid My question or issue: I had just renewed my Spotify subscription for the Google mini home device today but I just realised i had used Facebook to join and after I reedemed my googl...
Plan Premium Country Canada Device Acer liquid Zest Operating System Android My question or issue: I had just renewed my Spotify subscription for the Google mini home device today...
Composer
435 Views
1 replies
0 likes
Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my offer code didn't work and Google cancelled my order. Now Spotify claims...
Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my o...
Newbie
706 Views
2 replies
0 likes
Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the same time - does the family plan support this?
Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the s...
Casual Listener
1237 Views
8 replies
0 likes
PlanFamily PremiumCountryAustraliaDeviceiPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. ...
Plan Family Premium Country Australia Device iPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and t...
Spotify Star
757 Views
3 replies
0 likes
PlanPremiumCountryItalyDevicesmartphoneOperating Systemandroid My Question or IssueI have problem with my family plan, my friends and I (we live in the same house) are trying to do the plan togheter but the first time I invited them and they were acc...
Plan Premium Country Italy Device smartphone Operating System android My Question or Issue I have problem with my family plan, my friends and I (we live in the same house) are t...
Spotify Star
1044 Views
4 replies
1 likes
PlanPremium FamilyCountryFrance My Question or IssueI am a owner of Family subscription where I added two memebers of my family without any issue but when I try to add my sister the system refuses all the times. She lives with me, she even pays the r...
Plan Premium Family Country France My Question or Issue I am a owner of Family subscription where I added two memebers of my family without any issue but when I t...
Spotify Star
576 Views
1 replies
0 likes
Family Premium3 different devices with the App (2 X Samsung S8+ & Google Pixel2)2 separate accounts all associated to my family premium account.My Question or IssueEverytime any of us tries to play their own spotify playlists - it "throws the other u...
Family Premium 3 different devices with the App (2 X Samsung S8+ & Google Pixel2) 2 separate accounts all associated to my family premium account. My Question or Issue Everytime any of us t...
Spotify Star
852 Views
3 replies
0 likes
My familymember got an message with wrong family name.."ConfirmationCongratulations! You are about to join the plan of Anne P....z"Problem is that we don't know that name! Have tried to cancel and resend invite..with same result.What to do?PlanPremiu...
My familymember got an message with wrong family name.. "Confirmation Congratulations! You are about to join the plan of Anne P....z" Problem is that we don't know that name! Have tried to c...
Spotify Star
477 Views
3 replies
0 likes
My Question or Issue I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up to 6 is a bit of overkill if you ask me. Anyway, I read that ea...
My Question or Issue I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up t...
Casual Listener
1517 Views
2 replies
0 likes
