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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 178100 Views
  • 32 replies
  • 9 likes
  • 178100 Views
  • 32 replies
  • 9 likes

Premium for family - owner account lost connection

PlanPremium for familyCountry DeviceiPhoneOperating SystemiOS 10 My Question or IssueJust signed up for Premium for family. However, being the owner I lost connection to my previous spotify account in the process. My username now shows some kind of i...

  • Casual Listener
  • Plan Premium for family Country   Device iPhone Operating System iOS 10   My Question or Issue Just signed up for Premium for family. However, being the owner I lost connection t...
  • Bittencourt
  • Spotify Star
  • 718 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 718 Views
  • 10 replies
  • 0 likes

Free Hulu for Family Premium accounts

Will Hulu be included for free for family premium accounts per he below article?https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price Apologies for poor formatting/typos as this was done on mobile.

  • Newbie
  • Will Hulu be included for free for family premium accounts per he below article? https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price   Apologies for poor f...
  • ohfarrelldobbs
  • Newbie
  • 999 Views
  • 4 replies
  • 10 likes
  • Premium for Family
  • 999 Views
  • 4 replies
  • 10 likes

Solved!! How many devices can an individual account be signed in on?

PlanPremium, Looking to get the family dealCountryIreland My Question or Issue Hello ma dudes, I have a question about the Spotify Family deal. I'm looking to get it in my household. We all have our own accounts already and I understand that you can ...

  • Casual Listener
  • Plan Premium, Looking to get the family deal Country Ireland   My Question or Issue   Hello ma dudes,   I have a question about the Spotify Family deal. I'm looking to g...
  • Brunelicia
  • Community Legend
  • 1465 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Banka hesabimdan 3 kez odeme alindi

Ogrenci premium uyelik icin basvurdum. bir kac kez deneme yaptim,resim gonderdim. kabul olduguna dair mail almadim. fakat banka hesabimi kontrol ettigimde uc kez uyelik ucreti alinmis gorunuyor. yardimci olabilirseniz sevinirim.

  • Visitor
  • Ogrenci premium uyelik icin basvurdum. bir kac kez deneme yaptim,resim gonderdim. kabul olduguna dair mail almadim. fakat banka hesabimi kontrol ettigimde uc kez uyelik ucreti alinmis gorunuyor. yard...
  • Daisy
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes

Superuser Contribution ogrenciligim onaylandi premium olamadim

premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verilsin veya param iade edilsin. en kisa zamanda olmasin...

  • Regular
  • premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verils...
  • Daisy
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Help
    Student
    Turkey
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Student to Spotify Family

Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet.Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und ein neues erstellen für das Familienabo?

  • Visitor
  • Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet. Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und e...
  • Daisy
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 422 Views
  • 1 replies
  • 0 likes

Can a family member have more than one user account?

PlanPremium Family My Question or IssueCan a single family member have several user accounts within one family account? We are currently just two family members using Spotify which means that there are four unused accounts. Can these be used for this...

  • Newbie
  • Plan Premium Family   My Question or Issue Can a single family member have several user accounts within one family account? We are currently just two family members using Spotify w...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

1000-facher Frust Adresse: Adress Validation Problem, Kunden haben es sooo satt Leute!

Wie viel Kunden wollt Ihr noch frustrieren? Immer das gleiche. Kunden haben den teuersten Tarif bei Euch gewählt um auch die Kinder zu Euch als neue Kunden zu bringen, doch bei der Registrierung neuer Familienmitglieder kommt man nicht weiter, weil i...

  • Visitor
  • ...ufgebracht, das Problem zu lösen. Und darüber hinaus noch dieses Schreiben aufzusetzten.   Ach und Tschüss  Plan Premium Family (das ist nur der Vertragsname, mit Permium hat das nichts zu tun....
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 453 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Family - Billing question

Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...

  • Visitor
  • Plan: Premium> looking to go to Family Country: US Device: N/A   My Question or Issue: I want to Upgrade from Premium to Family:  Billing question - will I automatically ONLY get c...
  • Brunelicia
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Accept invitation - submit button greyed out

None of the below information is required.PlanPremium for familyCountry CanadaDeviceLG k4Operating SystemAndroid 6.0.1 My Question or IssueI'm trying to accept the invitation to join the family account for my child on their device. All the fields (na...

  • Casual Listener
  • None of the below information is required. Plan Premium for family Country  Canada Device LG k4 Operating System Android 6.0.1   My Question or Issue I'm trying to accept the i...
  • Billy-J
  • Spotify Star
  • 584 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 3 replies
  • 0 likes

Unable to re-enter a family plan for premium

PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...

  • Newbie
  • Plan Premium Country  CA Operating System   My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite lin...
  • Mantisentil
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 345 Views
  • 1 replies
  • 0 likes

Can't add new family member

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...

  • Visitor
  • Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
  • Mantisentil
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 468 Views
  • 1 replies
  • 0 likes

I have a Family Account, all members have their own profiles, and we cannot play simultaneously

I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...

  • Visitor
  • I have a Premium Family Plan and each user has a different profile.  Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
  • TroyHakala
  • Visitor
  • 795 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 795 Views
  • 3 replies
  • 0 likes

Settled

PlanPremiumCountryHong KongDevicePC / Android 

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC / Android  
  • Mantisentil
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Amazon echo not seeing my family subscription as a premium account

I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a premium subscription to add to an echo device. Also, perhaps a related ...

  • Casual Listener
  • I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a p...
  • OneByBoo
  • Roadie
  • 460 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 460 Views
  • 5 replies
  • 0 likes

problem in changing country

Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.

  • Casual Listener
  • Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
  • punkgeek76
  • Casual Listener
  • 381 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 381 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Added members to family account not being upgraded to premium

PlanFamily Plan Country GB DeviceSamsung Galaxy 7, Apple iPad, Desktop computer Operating SystemIOS 10, Android, Windows 10 My Question or Issue Hello,I have recently added my husband and mother to my family account however, their accounts have not b...

  • Casual Listener
  •   Plan Family Plan   Country  GB   Device Samsung Galaxy 7, Apple iPad, Desktop computer   Operating System IOS 10, Android, Windows 10   My Question or I...
  • Katerina
  • Spotify Legend
  • 1072 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1072 Views
  • 2 replies
  • 0 likes

Re: Post of the Week: Undeleteable songs

Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias

  • Newbie
  • Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
  • OneByBoo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Premium Family on Multiple Echo Dots

HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...

  • Casual Listener
  • Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead.   I will be setting up the account under my account then inviting members....
  • Chipembele
  • Casual Listener
  • 1684 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1684 Views
  • 4 replies
  • 0 likes

My added family cannot login the spotify

PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)

  • Visitor
  • ...essage "you cannot join this family account)    
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 483 Views
  • 1 replies
  • 0 likes