Can't rejoin premium for family after missing a billing payment

[Paumusiclover]

 I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already. 

[Guido]

Hey @Paumusiclover.

Thanks for getting in touch!

Here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

Keep in mind that all members of a Premium for Family plan must reside at the same physical address. If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan.

Hope this helps! Let us know if you have further questions.

Have a nice day.