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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140279 Views
  • 32 replies
  • 8 likes
  • 140279 Views
  • 32 replies
  • 8 likes

spotify family plan house address

Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can we solve this issue? Planfamily Country italy Device...

  • Newbie
  • Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can w...
  • Jose_M
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My husband is not allowed to join our family spotify

Hey, For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening? Last month I've run a test and joined myself with different email to m...

  • Newbie
  • Hey,   For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening?   L...
  • Daisy
  • Spotify Legend
  • 1697 Views
  • 6 replies
  • 0 likes
  • Family premium account
  • 1697 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Updated my premium account to family plan and was charged but my account hasn’t changed

I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it b...

  • Casual Listener
  • I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so t...
  • jimharley
  • Casual Listener
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Solved!! Probably basic, but important questions for upgrading from Free to Family

Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops. Neither of us have had any problems with the Free account. I need...

  • Regular
  • Hi - hope someone can help please.   I have a Free account and have over time made lots of playlists.  My son is in the same position. Both of us have Android phones (Huawei) and laptops....
  • Billy-J
  • Spotify Star
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Missing address in my profile

Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It is not in my profile sadly. There is just a country, nothing else. T...

  • Visitor
  •     Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It i...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Family account log in link not being recived

Family plan link problems We recently transfered one of our premier accounts to family, but when my wife adds me to send a invite i dont get it.My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and ju...

  • Casual Listener
  • Family plan link problems   We recently transfered one of our premier accounts to family,  but when my wife adds me to send a invite i dont get it. My premier account expired several m...
  • Billy-J
  • Spotify Star
  • 1556 Views
  • 5 replies
  • 0 likes
  • Family account lost members thank you
  • 1556 Views
  • 5 replies
  • 0 likes

I am paying for the family plan but I only get access to the free plan

Hi.I am paying for the family plan but i cant get access.I am only getting access to the free plan.How can I fix this?Thanks.

  • Newbie
  • Hi. I am paying for the family plan but i cant get access. I am only getting access to the free plan. How can I fix this? Thanks.
  • Luke
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Family Plan Admin Moving Abroad

Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....

  • Newbie
  •     Hi, I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if  my subscription w...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

Problemas para entrar no plano familiar

Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...

  • Newbie
  • Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar....
  • Bittencourt
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 486 Views
  • 1 replies
  • 0 likes

Users and family plan problems

Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...

  • Casual Listener
  • Hi! I have a Family Plan. I sent the invitation by email to my dad and my brother.  My brother logged in with the link in the email but my dad logged in with my user and pass, and now we c...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription invite not going through

PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...

  • Casual Listener
  • ...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
  • Alfredo
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • invite
    invite email
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan changed to FREE

PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....

  • Newbie
  •   Plan From premium family plan to free Country   Device Iphone 6s Operating System iOs 11   My Question or Issue  I'm currently havibg trouble with my family plan s...
  • Alfredo
  • Roadie
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 1166 Views
  • 3 replies
  • 0 likes
  • 1166 Views
  • 3 replies
  • 0 likes

Family Premium 8.99USD for 3 people

Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!

  • Newbie
  • Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
  • Maxim
  • Spotify Star
  • 1107 Views
  • 1 replies
  • 0 likes
  • Help
    Premium
  • 1107 Views
  • 1 replies
  • 0 likes

Family Invite Does Not Work

PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...

  • Casual Listener
  • Plan Family Country  Philippines Device Samsung Operating System Android   My Question or Issue I have sent invite to my family member who is 13 years old. We filled the v...
  • Jbfabs
  • Casual Listener
  • 674 Views
  • 4 replies
  • 1 likes
  • 674 Views
  • 4 replies
  • 1 likes

Não consigo entrar no plano premium familiar

Olá!Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free.Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa vez não consigo cadastrar. Ao final, aparece a mensagem...

  • Newbie
  • Olá! Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free. Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa ...
  • fa_hs
  • Newbie
  • 4067 Views
  • 13 replies
  • 8 likes
  • 4067 Views
  • 13 replies
  • 8 likes

Urgent Problem with payment for family premium

Hello,I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like that "Oops, seems your card or payment provider is having...

  • Newbie
  • Hello, I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like t...
  • Luke
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Paid twice for 1 month

HelloSpotify took twice 4.99€ for my first month... can someone help me ? How to contact them ?Thank you

  • Newbie
  • Hello Spotify took twice 4.99€ for my first month... can someone help me ? How to contact them ? Thank you
  • Luke
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

No me permite dar de alta a mi esposa en la cuenta familiar

MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email () sale un error que dice :3- Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.Lo hemos hecho varias v...

  • Casual Listener
  • MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email (<removed sensitive info>) sale un error que dice : 3- ...
  • Luke
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes