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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139557 Views
  • 32 replies
  • 8 likes
  • 139557 Views
  • 32 replies
  • 8 likes

Family Plan Turkey

Hello Community,I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one and I can not receive invitations from family plan. What...

  • Casual Listener
  • Hello Community, I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one a...
  • Billy-J
  • Spotify Star
  • 1774 Views
  • 3 replies
  • 0 likes
  • 1774 Views
  • 3 replies
  • 0 likes

Spotify charged me but my account is still free

I already tried the solutions such as logging out, changing passwords but I still cant use my premium account even though it was charged. I have to log in my payment details again. I dont wanna be charged twice. PLEASE FIX THIS.

  • Newbie
  • I already tried the solutions such as logging out, changing passwords but I still cant use my premium account even though it was charged. I have to log in my payment details again. I dont wanna be ch...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Saying to to a family invite

PlanFamilyCountry CanadaDevicePC/AndroidOperating SystemWindows 10/Pie My Question or IssueRidiculous question, but save for just waiting it out is there a way to say no to a family plan invite? Person emailing me to join there plan is someone I want...

  • Newbie
  •   Plan Family Country  Canada Device PC/Android Operating System Windows 10/Pie  My Question or Issue Ridiculous question, but save for just waiting it out is there a way t...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 228 Views
  • 1 replies
  • 0 likes

Premium for family

my free premium for for family is ending soon. If I continue does it follow me if I go to the USA for awhile in the winter months?

  • Newbie
  •     my free premium for for family is ending soon. If I  continue does it follow me if I go to the USA for awhile in the winter months?  
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Problem with my account

Hello. I have already bought my monthly subscription for *snip* but my account does not recognized it. I see that there is a problem. Also my monthly subsription expire in 12/03/2018. Could you please help me?

  • Visitor
  • Hello. I have already bought my monthly subscription for *snip* but my account does not recognized it. I see that there is a problem. Also my monthly subsription expire in 12/03/2018. Could you pleas...
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Street Number

I used to use spotify family, and i was the admin. Well, i didnt entry any kind of street number. I registered with my street name, ZIP code... Now, i cant add my family member! Because of street number. We haven't street number, only a street name w...

  • Newbie
  • I used to use spotify family, and i was the admin. Well, i didnt entry any kind of street number. I registered with my street name, ZIP code... Now, i cant add my family member! Because of street n...
  • Billy-J
  • Spotify Star
  • 7502 Views
  • 2 replies
  • 0 likes
  • 7502 Views
  • 2 replies
  • 0 likes

A problem with invites

Hi! My family has a family subscription, but two of the family members don't recieve the invite. I've tried resending it several times, and removing them from the subscription and add them again, but they just don't recieve the invitation. HELP!

  • Casual Listener
  • Hi!   My family has a family subscription, but two of the family members don't recieve the invite. I've tried resending it several times, and removing them from the subscription and add them a...
  • Billy-J
  • Spotify Star
  • 940 Views
  • 1 replies
  • 0 likes
  • Help
    Invitation
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas con la dirección en el plan familiar

Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?

  • Newbie
  •      Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?
  • ZullyB
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution All family members accounts have reverted to FREE after 2 years

Family PlanPremiumCanada iPhone, iPads I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 kids and wife. For some reason all of their playlists have been removed and it...

  • Newbie
  • Family Plan Premium Canada   iPhone, iPads   I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 k...
  • ZullyB
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • Family member removed
    Family Plan
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium virou free do nada

Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avisando que fosse "expirar" e eu tivesse que botar as minhas i...

  • Newbie
  •   Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avis...
  • ZullyB
  • Roadie
  • 515 Views
  • 1 replies
  • 0 likes
  • Student
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offre étudiante déjà souscrite alors que je suis encore en abonnement free

Bonjour, J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais au moment de rentrer les codes bancaires, je suis revenue à la page d'accueil. Depuis, quand j'essaye de m'abonner à premium, un message me...

  • Newbie
  •   Bonjour,   J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais  au moment de rentrer les codes bancaires, je suis revenue à la pa...
  • Alfredo
  • Roadie
  • 5060 Views
  • 1 replies
  • 1 likes
  • Student
  • 5060 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Onaylanmış öğrenci indiriminde ödeme sorunu.

1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu. Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyorum fakat öğrenci teklifi sayfasında öğrenci indirimimin ku...

  • Regular
  • 1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu.  Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyoru...
  • Alfredo
  • Roadie
  • 1123 Views
  • 10 replies
  • 0 likes
  • Student
  • 1123 Views
  • 10 replies
  • 0 likes

Family plan in Israel

Hi. Any update about family premium plan in Israel? Any reason it is not an option yet? Thanks. PlanPremiumCountry Israel My Question or Issue

  • Newbie
  • Hi. Any update about family premium plan in Israel? Any reason it is not an option yet?    Thanks.  Plan Premium Country  Israel      My Question or I...
  • Keanu_C
  • Community Legend
  • 1182 Views
  • 1 replies
  • 7 likes
  • Family Plan
  • 1182 Views
  • 1 replies
  • 7 likes

Family Premium didn't ask for address

I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.

  • Casual Listener
  • I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.
  • Keanu_C
  • Community Legend
  • 759 Views
  • 3 replies
  • 2 likes
  • 759 Views
  • 3 replies
  • 2 likes

Offline songs when Changing country on Premium

I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it says :Cancel your subscription.Wait until your account reve...

  • Casual Listener
  • I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it s...
  • Billy-J
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • Student
  • 400 Views
  • 3 replies
  • 0 likes

Family members not appearing

PlanPremium for FamilyCountry NorwayDevicePCOperating SystemWindows 10 My Question or Issue I have had a Premium for Family subscription since around the time it was made available. I have 3 other family members connected to my family plan. But since...

  • Casual Listener
  • Plan Premium for Family Country  Norway Device PC Operating System Windows 10   My Question or Issue  I have had a Premium for Family subscription since around the time it w...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 5 replies
  • 0 likes
  • 351 Views
  • 5 replies
  • 0 likes

Family Sharing: message “Listen on this phone”

PlanPremium FamilyCountry Australia DeviceiPhone X, iPhone 6Operating SystemiOS My Question or IssueI bought a new phone and passed my old phone to my partner. Since then, when I use Spotify I receive the message “You are listening on XXX iPhone”, wi...

  • Regular
  • Plan Premium Family Country  Australia   Device iPhone X, iPhone 6 Operating System iOS   My Question or Issue I bought a new phone and passed my old phone to my partner.&n...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • message
  • 345 Views
  • 1 replies
  • 0 likes

Email invite not sending

I have family premium. I sent my son an invite via email to join my plan. He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is not receiving anything. I've tried about 10 times.

  • Newbie
  • I have family premium. I sent my son an invite via email to join my plan.  He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is n...
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family won't work for a specific family member

Hi! I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. We've already tried sending the invite to different emails, using the Rede...

  • Newbie
  •   Hi!   I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. W...
  • SergioDavid
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Spotify Family- Entered incorrect owner name

Hi there, I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family. However, the issue I have is that I inadvertantly typed in a family members name as the owner name ...

  • Casual Listener
  •   Hi there,   I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family.   However, the issue I h...
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes