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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77113 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94549 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77426 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208463 Views
267 replies
35 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 8, Desktop and Web app, Xbox App, Foxtel App, Macbook Pro. iPad Operating SystemiOS 12, Android Pie, Windows 10, mac os 10.14 My Question or IssueI have been on paid Family Subscription for 3 years...
...0.14 My Question or Issue I have been on paid Family Subscription for 3 years. Last week was fine - this week when looking to claim free Google Mini it now says frre. Receipt 2...
Community Legend
309 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Composer
363 Views
1 replies
0 likes
In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...
In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with s...
Casual Listener
849 Views
1 replies
0 likes
Dear Sir or Madam,recently I tried to join the Spotify family and encountred a problem. Namely, the system keeps showing me the mistake (see the attachement). Could you please advise me on what I should do or try to help me solve this problem. I than...
Dear Sir or Madam, recently I tried to join the Spotify family and encountred a problem. Namely, the system keeps showing me the mistake (see the attachement). Could you please a...
Spotify Star
592 Views
4 replies
0 likes
Although I live in the same area I set our family premium for, and have, several times already, had to confirm my address, the family plan has still been cancelled for no apparent reason whatsoever. I'm quite frustrated by this fact
Although I live in the same area I set our family premium for, and have, several times already, had to confirm my address, the family plan has still been cancelled for no apparent reason w...
Spotify Star
1237 Views
1 replies
0 likes
PlanPremium for Family CountryUK My Question or IssueI took up the offer to get a free Google Home Mini through my Premium for Family account approximately two weeks ago. I received an email from Spotify with a link to place the order. This took me t...
Plan Premium for Family Country UK My Question or Issue I took up the offer to get a free Google Home Mini through my Premium for Family account approximately two weeks ago. I r...
Casual Listener
1527 Views
1 replies
0 likes
I previously had the family plan and I moved. Seeing that the only way to change the address was to cancel the plan, I did that. The plan just expired today I so I re-signed up but got no notification or email where I can input my new address. Please...
I previously had the family plan and I moved. Seeing that the only way to change the address was to cancel the plan, I did that. The plan just expired today I so I re-signed up but got no n...
Roadie
346 Views
1 replies
0 likes
PlanFamily/PremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12.2) My Question or IssueSince this afternoon, all family members have been deleted from the family plan for any reason. Maybe a spotify update? However, tried to invite them again...
Plan Family/Premium Country Germany Device (iPhone 7) Operating System (iOS 12.2) My Question or Issue Since this afternoon, all family members have been deleted from the family p...
Spotify Star
405 Views
1 replies
0 likes
My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do now ?
My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do ...
Spotify Star
423 Views
1 replies
0 likes
I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?
I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?
Roadie
650 Views
1 replies
0 likes
以下信息均不是必需的。但是，您提供的越多，我們就越容易嘗試和幫助。計劃付費國家taiwan設備iPhone 6操作系統iOS 11 我的問題或問題I changed my account and re-submitted to the family premium, but my family had the error message that the family could only be replaced once a year.Sorry, my English is very bad...
以下信息均不是必需的。但是，您提供的越多，我們就越容易嘗試和幫助。 計劃 付費 國家 taiwan 設備 iPhone 6 操作系統 iOS 11 我的問題或問題 I changed my account and re-submitted to the family premium, but my family had the error message t...
Spotify Star
1327 Views
1 replies
0 likes
Bonjour à tous !Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus.Il a tenté de renvoyer bien 30 fois l'invitation, de me supprimer des comptes pu...
Bonjour à tous ! Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus. Il a tenté de renvoyer b...
Spotify Star
607 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I contact spotify directly? I have a membership being deducted from my bank account bu...
...o I contact spotify directly? I have a membership being deducted from my bank account but no one in our family recalls setting up an account
Roadie
486 Views
1 replies
0 likes
My Question or Issue Welcome to India, Spotify Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family under 1 account would make billing a breeze. Thanks, PlanFree/PremiumCountry IndiaDev...
My Question or Issue Welcome to India, Spotify 🙂 Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family u...
Newbie
4032 Views
2 replies
10 likes
PlanFamiliar PremiumCountryBrazil My Question or IssueHello.Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not on our plan and have a strange person on his place, someone I never have ...
Plan Familiar Premium Country Brazil My Question or Issue Hello. Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not o...
Spotify Star
978 Views
5 replies
0 likes
Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion y el mismo codigo postal no veo el porque esta fall...
Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion ...
Spotify Star
566 Views
1 replies
0 likes
PlanPremium familyCountry DeviceVarious Operating System My Question or Issue Trying to play individual family accounts on different devices (echo dots) in different rooms I,e. Sons account on sons echo dot in sons room, daughters in hers, mine in my...
Plan Premium family Country Device Various Operating System My Question or Issue Trying to play individual family accounts on different devices (echo d...
Spotify Star
646 Views
3 replies
0 likes
PlanPremium FamilyCountrySingaporeDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI received an invitation for Spotify Family Premium. I click accept invitation.. Input my address and it says confirmation complete and open spotify. I ...
Plan Premium Family Country Singapore Device iPhone XS Max Operating System iOS 12.1 My Question or Issue I received an invitation for Spotify Family Premium. I click a...
Spotify Star
1338 Views
3 replies
0 likes
Hola! Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el formulario de ingreso con nombre, dirección, código postal y ...
Hola! Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el for...
Spotify Star
429 Views
1 replies
1 likes
I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the message (in German): "Glückwunsch! Du schließt Dich glei...
I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the m...
Spotify Star
1531 Views
6 replies
1 likes
