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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...
Hello, I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the form, but the "submit" button is unactive. How can we solve this? ...
I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan.I’m wondering since payment is processed on my Business Credit Card, I gav...
Hi,since 1 year I've got a premium for family. The members of my house are six.Now I see only 5 member with me also included.How can I solve?
PlanPremium FamilyCountry Belgium My Question or IssueFor a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a laptop. When I am listening to Spotify and she opens Spotify as well, my music s...
He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias
Hello, my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family members do not speak english and I was out for holidays....
For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:Can I cancel the current family subscription and re-register with the same account?In order to update my address.
PlanPremiumCountry Germany/SwitzerlandDeviceiPhoneOperating Systemnewest iOS My Question or Issue My mother and I were thinking about getting Spotify Family. The problem is that I spend most of my time away from my home in Germany, yet it is still my...
I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the h...
Hello, I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.What can I do to find back my account premium? I totally can confirm ...
Plan FamilyCountry Canada DeviceiPhone 8Operating SystemiOS 10My Question or IssueI'm being refused the access to our family plan. I don't know what to do to solve it.
My Question or IssueHello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so? Have a great day, Sani
Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500. Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già convertito in Spotify varrà ancora? PlanPremiumCountry ItalyDeviceHu...
Hi there, I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click Premium for Family in the menu on the left." as the instructions indicated in the support page for Invite A Member. I have attached multiple...
Hi, It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to manage it and actually also use it my self, but I'm not able to do t...
PlanPremium for FamilyCountry DeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or Issue I had a hulu account through my student premium account but just switched to premium for family and I am now unable to access my hulu account . I con...
Come aggiungo mio figlio minorenne su un account family, ? il suo account è stato rimosso perchè non risulta nel mio indirizzo di residenza?? pur avendo messo la mia stessa residenza Plan PremiumCountry ItalyDevice(Motorola)Operating System( Android ...
PlanPremiumGermany Meine Frage Ich bin von einem Spotify Premium Account mit Studentenrabatt zu dem Familienabo gewechselt.Ich wurde am 24.12.2018 zum Familienabo eingeladen und bin dem beigetreten. Nun wurde mir am 06.01.2019 erneut 9,99€ für das Pr...