Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have a Spotify family account that both my GF and me are using.Last night, I wanted to give my phone to my Son so he can listen to "Traumzauberbaum" to fall asleep. We are Germans living in Sweden and Traumzauberbaum is German Kids music.I could on...
Hello,we are using a family account with my wife and my son. However, the email registered for my son is not matching his facebook account. In this case, I cannot see in realtime what he's currently listening (and vice versa) using the sidebar on the...
Hello, I have a Premium for Family account that ends next January, 22nd . I had to cancel my subscription a couple a days ago, but I changed my mind and I want to stay with Family. Is there any way to renew my subscription without losing Family membe...
Hi. my father added to me to a spotify family premium account as a member. When spotify required a postal code verification I screwed up and I wrote a wrong number. Now I am out of the family plan and my father sended to me a new invitation but it is...
Hello. I have joined to a Familiar Premium Plan but when I enter in the app, I can’t use it as premium. It says “Spotify Premium can’t be purchased in this app” Premium FamiliarCountry ArgentinaDeviceiPhone 8Operating SystemiOS 10 My Question or Issu...
I did not realize about the verification of my account and now it does not let me go back into the family plan, even if i follow the steps of the help page..why it doesn’t work????? PlanFamily Country MexicoDevice Macbook Air
PlanPremiumCountryBrazilIt's been a while now since I've started to try to add my boyfriend as a family member in my Spotify premium account. We've been living together for a while now and our addresses are the same but I cannot add him, it always sh...
PlanFreeCountry The Netherlands Operating SystemWindows 10 My Question or IssueSpotify had this offer, 3 months spotify premium for 0,99 if you hadn't tried premium before. I clicked on the add on the 28th of october, and I filled in my student infor...
PlanFree/PremiumCountry LithuaniaDeviceOneplusOperating SystemAndroid My Question or Issue Hey! We do have a spotify family, but after one month all of us were removed from spotify premium except for the owner. The owner resended invitations to us fo...
29 ekimde bitecek olan 3 aylık 0.99 tl öğrenci kampanyası için üye olup öğrenci belgemi gönderdim ancak 3 iş günü içerisinde onaylanacağı bilgisini aldım. 3 iş günü 29 ekimden sonrası demek, bu durumda kampanyadan yararlanamayacak mıyım? Neden böyle ...
I have invited two family members to join my Family Premium Account. They both live with me. One has successfully joined, the other one seems to only been given a 'Free Account'. She recieved her invitation email and 'Accepted', but it still says Inv...
I have a premium family account, of which I am the main owner, and the one who's paying for it. I was trying to play Massive Attack's Mezzanine earlier on my laptop, which has hadAccount: Premium FamilyDevice: MacBook Pro late 2012Operating System: O...
When I go to My account and Manage your family the page is empty. How can I manage my account otherwise? I don't even get to see who's already in family nor adding new members.
Guten Abend, ich habe soeben meinen Account zu einem Premium Account hin veraendert und ein Premium Familien Account erstellt, nun kann ich keine Mitglieder hinzufuegen.Ich gebe alle Angaben (Name, Email) ein und will es abschicken, dann kommt jedoch...
Heb een family account maar kan geen leden aanmelden.Als ik in mijn accountscherm ben zie ik in de linkerkolom. Premium for family staan, normaal gesproken als je hier op klik kun je familie leden uitnodigen.Als ik op de button klik kom ik op deze pa...
Family PremiumUS DeviceIphone 7 PlusOperating SystemiOS My Question or Issue I signed up for The family plan on Nov 1 and the website still tells me I am not eligible for the Google Mini. I was a premium $9.99 a month member before and I upgraded on ...
Hi,Trying to add another family member to my premium subscription and keep receiving the error stating the following, "You're unable to join this Family plan. Need help etc."I've checked the following:Only have one other family member on the account....
My account was changed to Free because you couldn't verify my address.I'd appreciate it if you could fix this error.
PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...
Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across Germany, and I spend the remaining week at home with my family...