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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82576 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63254 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198612 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29968 Views
44 replies
4 likes
2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar.PlanFree/Premium
2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar. Plan Free/Premium
Spotify Star
1054 Views
3 replies
1 likes
I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his email address is still linked with my former Family ac...
I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his e...
Spotify Star
446 Views
3 replies
0 likes
PlanFamily PremiumCountryAustriaDeviceHuawei Honor 10Operating SystemAndroid OreoMy Question or IssueSo today I upgraded my account to premium again, with the family package. I was in a Spotify Family for the last two years, but had to cancel it, sin...
Plan Family Premium Country Austria Device Huawei Honor 10 Operating System Android Oreo My Question or Issue So today I upgraded my account to premium again, with the family package. I w...
Spotify Legend
346 Views
1 replies
0 likes
Will Hulu be included for free for family premium accounts per he below article?https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price Apologies for poor formatting/typos as this was done on mobile.
Will Hulu be included for free for family premium accounts per he below article? https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price Apologies for poor f...
Newbie
1130 Views
4 replies
10 likes
Hello,I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Something went wrong'. I took her off the account then re-...
Hello, I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'S...
Newbie
688 Views
4 replies
0 likes
Spotify Team, You guys are great. We need to get over this family plan issue though. If the Family Plan is a premium subscription, why is it that we aren't getting Hulu included? The Hulu subscription costs the same and the Premium subscription costs...
Spotify Team, You guys are great. We need to get over this family plan issue though. If the Family Plan is a premium subscription, why is it that we aren't getting Hulu i...
Regular
14899 Views
38 replies
107 likes
Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...
Plan: Premium> looking to go to Family Country: US Device: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get c...
Community Legend
252 Views
1 replies
0 likes
PlanPremium Family PlanCountryUSADevice(iPhone 10 with google assistant and 2 google mini speakersOperating Systemiphone, google assistant My Question or IssueI started with 3 google mini divices and a 30 day trial for Premium. After 1 week, loved it...
Plan Premium Family Plan Country USA Device (iPhone 10 with google assistant and 2 google mini speakers Operating System iphone, google assistant My Question or Issue I started w...
Spotify Legend
688 Views
1 replies
0 likes
Premium familyiPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an update in the last couple days and now that number is gone and ther...
Premium family iPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an u...
Regular
9640 Views
2 replies
1 likes
PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...
Plan Premium Country CA Operating System My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite lin...
Community Legend
387 Views
1 replies
0 likes
Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...
Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
Community Legend
501 Views
1 replies
0 likes
Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet.Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und ein neues erstellen für das Familienabo?
Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet. Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und e...
Spotify Legend
458 Views
1 replies
0 likes
PlanPremiumCountryHong KongDevicePC / Android
Plan Premium Country Hong Kong Device PC / Android
Community Legend
282 Views
1 replies
0 likes
I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...
I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
Visitor
839 Views
3 replies
0 likes
Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.
Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
Casual Listener
466 Views
5 replies
0 likes
Wie viel Kunden wollt Ihr noch frustrieren? Immer das gleiche. Kunden haben den teuersten Tarif bei Euch gewählt um auch die Kinder zu Euch als neue Kunden zu bringen, doch bei der Registrierung neuer Familienmitglieder kommt man nicht weiter, weil i...
...ufgebracht, das Problem zu lösen. Und darüber hinaus noch dieses Schreiben aufzusetzten. Ach und Tschüss Plan Premium Family (das ist nur der Vertragsname, mit Permium hat das nichts zu tun....
Spotify Star
495 Views
1 replies
0 likes
HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...
Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members....
Casual Listener
1736 Views
4 replies
0 likes
PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)
...essage "you cannot join this family account)
Spotify Star
525 Views
1 replies
0 likes
Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
Roadie
357 Views
1 replies
0 likes
PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...
Plan Premium for family Country Poland Device (PC) Operating System (Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed p...
Community Legend
647 Views
1 replies
0 likes
