Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134625 Views
  • 32 replies
  • 8 likes
  • 134625 Views
  • 32 replies
  • 8 likes

Wife kicked off family plan. Won't allow her back.

My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account again. HELP!

  • Newbie
  • My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account a...
  • Luke
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan - all under one roof?

Hi there My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family. I've seen the details and small print - and quite understand you wouldn't want...

  • Newbie
  • Hi there   My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family.   I...
  • Daisy
  • Spotify Legend
  • 3319 Views
  • 1 replies
  • 0 likes
  • 3319 Views
  • 1 replies
  • 0 likes

Superuser Contribution all family kicked out from family account

a few days ago I was asked for an address and I put a fake one because I'm not used to write my personal home address on the internet and I didn't know it was requested for my family members to access... Now everybody is out and I can't do anything. ...

  • Newbie
  • a few days ago I was asked for an address and I put a fake one because I'm not used to write my personal home address on the internet and I didn't know it was requested for my family members to a...
  • Daisy
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution famIly not able to sign up

Hi signed up for premium family, I used an Australian card to pay and registered my New Zealand address as it is where I live and the sent invitations to family at that New Zealand address but they are unable get into Spotify .. my phone is an Austra...

  • Newbie
  • Hi signed up for premium family, I used an Australian card  to pay and registered my New Zealand address as it is where I live and the sent invitations to family at that New Zealand address b...
  • Katerina
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hi,I ran into a problem with my family subscription. One of the members forgot to verify their account in time and got kicked out of the subscription plan. When I tried to invite him back, invitation failed after filling all required information. I s...

  • Newbie
  • Hi, I ran into a problem with my family subscription. One of the members forgot to verify their account in time and got kicked out of the subscription plan. When I tried to invite him back, i...
  • Katerina
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution missed email confirmation to join a family account

PlanPremiumCountry BrasilDevice(iPhone 7 plus)Operating System(iOS 10) My Question or Issue I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I r...

  • Newbie
  • ...o holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I reconnect that user account with our Family Account again, sending an invite only generates a message “y...
  • Katerina
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members removed and cant join back after paying using paypal

Title says it all.My Family members got automaticaly removed once my PayPal account was charged and they could not join back. I've read the TOS carefully and I am not breaking any of them. Other than creating another account for them, what else could...

  • Visitor
  •     Title says it all. My Family members got automaticaly removed once my PayPal account was charged and they could not join back. I've read the TOS carefully and I am not breaking any o...
  • Katerina
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • family premium problem
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still get charged even though i have moved to family account

My Question or Issue I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??

  • Casual Listener
  •     My Question or Issue   I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??
  • Katerina
  • Spotify Legend
  • 462 Views
  • 3 replies
  • 0 likes
  • Student
  • 462 Views
  • 3 replies
  • 0 likes

Kids using Premium for Family on multiple devices

PlanPremium for FamilyCountryScotland My Question or IssueHi, i’ve been searching for answers to my problem without success. I have had a Spotify premium account for a while, mainly for my 8 year old daughter to use on her iPod. However, her younger ...

  • Newbie
  •   Plan Premium for Family Country Scotland  My Question or Issue Hi, i’ve been searching for answers to my problem without success. I have had a Spotify premium account for a while, m...
  • Keanu_C
  • Community Legend
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Pagamento

Contratei o Spotify universitário e foi cobrado duas vezes do meu cartão de crédito e minha conta continua como free.

  • Newbie
  • Contratei o Spotify universitário e foi cobrado duas vezes do meu cartão de crédito e minha conta continua como free.
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Sister removed from family plan

My sister was removed from the Family Plan with Spotify saying she doesn't share the same adress with me while we obviously live together. Neither one of my family members had this problem, even the ones who doesn't share the last name with me like m...

  • Newbie
  •   My sister was removed from the Family Plan with Spotify saying she doesn't share the same adress with me while we obviously live together. Neither one of my family members had this problem, e...
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

upgrading from regular premium to family premium

my daughter has premium and I've now added her account to family premium. Will she still be billed at the end of her 3 month deal for premium? thanks

  • Newbie
  •   my daughter has premium and I've now added her account to family premium. Will she still be billed at the end of her 3 month deal for premium?    thanks
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family premium

Hello, im totally new to spotify, and i wanted to know, how "family premium" works.The "Problem" i see is, everyone has to live in 1 House.My Question is now, Im living 4 Houses "away" from my Family, and me and my sister, and my brother want to use ...

  • Newbie
  • Hello, im totally new to spotify, and i wanted to know, how "family premium" works. The "Problem" i see is, everyone has to live in 1 House. My Question is now, Im living 4 Houses "away" from my Family...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Other
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Family members can't connect

Country: CzechDevice: AllOperating System: AllAccount: koutak7 My Question or Issue: Hello, I have issue with connection my family members to family account. I could not pay my old card so I updated my payment information but all my family members we...

  • Casual Listener
  • Country: Czech Device: All Operating System: All Account: koutak7    My Question or Issue:  Hello, I have issue with connection my family members to family a...
  • Jose_M
  • Spotify Star
  • 1950 Views
  • 5 replies
  • 1 likes
  • connecting
    family accounts
  • 1950 Views
  • 5 replies
  • 1 likes

Solved!! Family plan

My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a year. But the billing cycle is over and I'm a free u...

  • Casual Listener
  • My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a y...
  • Jose_M
  • Spotify Star
  • 643 Views
  • 3 replies
  • 1 likes
  • 643 Views
  • 3 replies
  • 1 likes

One email - family premium

PlanPremiumCountry NZDeviceiphoneOperating SystemiOS 10 My Question or Issue Kids are too young for email - how do I connect them to family premium?

  • Newbie
  • Plan Premium Country  NZ Device iphone Operating System iOS 10   My Question or Issue  Kids are too young for email - how do I connect them to family premium?
  • Jose_M
  • Spotify Star
  • 295 Views
  • 1 replies
  • 1 likes
  • Premium
  • 295 Views
  • 1 replies
  • 1 likes

Solved!! Card info can't be updated and hundreds of random lists seem to have been deleted

Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...

  • Regular
  • Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late i...
  • revontulie
  • Regular
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Premium Family + Hulu

PlanFree/PremiumCountry DeviceSamsung Galaxys8Operating SystemiOS 10, Android Oreo, Windows 10,etc. My Question or IssueI was wondering if Spotify had Premium Family Plan with the Hulu as a bundle. They had the options for indiviuals or students, but...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxys8 Operating System iOS 10, Android Oreo, Windows 10,etc.   My Question or Issue I was wondering if Spotify had Premium Family...
  • Bethany_Dawn
  • Community Legend
  • 3452 Views
  • 1 replies
  • 0 likes
  • Other
  • 3452 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daughters got kick out Family Plan

My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.I have looked for a way to contact someone at Spotify ...

  • Newbie
  • My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match. I...
  • Daisy
  • Spotify Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution not possible to add spouse (same household!) to spotify family

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi there,I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue   Hi there, I have a premium plan and have sent an invitation t...
  • Katerina
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes