Help Wizard

Step 1


Moved to another country – spotify family cancellation

Moved to another country – spotify family cancellation

I moved to New Zealand and wanted to sign up my family under the family plan. In the help I read I need to cancel the family plan to change the country setting. I did that and had to wait until the family plan ended, and after I changed my setting to NZ, I subscribed under the family plan again. But the details still show Germany and I cannot get my mates on the plan. So I have to pay another month on my own waiting to do the process again and hope it works then. I am really annoyed because there should be an easier way to do that and because I need to cover the whole month by my own.  And then it should work as you promised. 

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Free/Premium but actually family




My Question or Issue


1 Reply

Hey @tinkansen,


Thanks for reaching out.


Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂

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