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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82994 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63817 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199042 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30052 Views
44 replies
4 likes
Hello, i want to switch from premium to family premium. My mother just invited me to join family premium. But how does it work? And how can i keep my playlists?Do i first have to stop my current account? please help me! Thanks in advance!
Hello, i want to switch from premium to family premium. My mother just invited me to join family premium. But how does it work? And how can i keep my playlists? Do i first have to stop my c...
Spotify Star
848 Views
1 replies
0 likes
PlanPremiumCountry New ZealandDevicehuawai P10lite and macbook airOperating Systemmac OS MOjave 10.14 My Question or Issue Hi Hivemind! My kids and I have moved in together with my new partner, and she has invited us to be on her spotify acocunt as h...
...n together with my new partner, and she has invited us to be on her spotify acocunt as her family. Before, I was the head of my family, with my two kids and I all on the family account. My partner has s...
Spotify Star
2113 Views
1 replies
0 likes
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
Roadie
1676 Views
9 replies
0 likes
Hello there,I wonder if there is going to be a family subscription plan for Egypt like the other services offer.Thanks,
Hello there, I wonder if there is going to be a family subscription plan for Egypt like the other services offer. Thanks,
Spotify Star
2102 Views
1 replies
12 likes
PlanFamilyCountry UKDeviceHonor 7Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. I have just taken out a Family Subscription, however when my son tries to accept the invitation, he is direct to the Confirmatio...
Plan Family Country UK Device Honor 7 Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. I have just taken out a Family S...
Spotify Star
927 Views
1 replies
0 likes
Hello, I wanted to add my daughter to the Family Premium plan, but we moved and we're in a different country right now than I have in my profile. As I understood I have to cancel my Premium plan to change the country - I did it, but my Premium Plan w...
Hello, I wanted to add my daughter to the Family Premium plan, but we moved and we're in a different country right now than I have in my profile. As I understood I have to cancel my Premium plan to c...
Spotify Star
699 Views
1 replies
0 likes
I know the family plan will allow you up to five members, all with a different account so they have their own play lists and each member can listen on their respective devices simutaniously. I have spotify premium on my phone and my computer. If I si...
I know the family plan will allow you up to five members, all with a different account so they have their own play lists and each member can listen on their respective devices s...
Spotify Star
3452 Views
3 replies
0 likes
I’ve already been registered and all for the google home mini; I can get as far as checkout and that’s where I’m stuck. It asks to fill out the shipping/payment info, which I do, and then I scroll to the bottom and it says “By clicking ‘COMFIRM PURCH...
I’ve already been registered and all for the google home mini; I can get as far as checkout and that’s where I’m stuck. It asks to fill out the shipping/payment info, which I do, and then I scroll to...
Spotify Star
1310 Views
1 replies
0 likes
PlanPremium FAMILYCountryIRELAND My Question or IssueHi what address do i use when ive started family i signed up with facebook and live in new house now,plus my papypal address is linked to new home?my family members are being promted for an address...
Plan Premium FAMILY Country IRELAND My Question or Issue Hi what address do i use when ive started family i signed up with facebook and live in new house now,plus my p...
Casual Listener
1511 Views
2 replies
0 likes
Hi, I live in Switzerland and subscribe to Swisscom (telephone operator). They have an offer called Natel Pay that allows to pay a subscription through the mobile bill, but it only works for the premium subscription and I don't want to use PayPal. So...
...remium subscription and I don't want to use PayPal. So I would like to know why this does not work on the family subscription ? Thank you for answering me as soon as possible.
Casual Listener
1721 Views
2 replies
0 likes
I need help to pay my subscription through mobile for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through Paypal and mobile payment too. But i cant seems to find ...
I need help to pay my subscription through mobile for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made t...
Spotify Star
2470 Views
1 replies
0 likes
PlanPremium FamilyCountry Phillipines My Question or Issue I have move to a new adress. To change this adress in my familly account, is it possible to just stop and take again the subscription instead of create a new account ? Thanks,Alexandre Navaro...
Plan Premium Family Country Phillipines My Question or Issue I have move to a new adress. To change this adress in my familly account, is it possible to just stop and take a...
Spotify Star
420 Views
3 replies
0 likes
Hi, I'm a newbie in using spotify, so please don't hate me for asking stupid questions... Country:Germany My plan:I'd like to upgrade my Premium Account to a Family one so, that everyone of my family (kids, wife and myself) can hear different music a...
Hi, I'm a newbie in using spotify, so please don't hate me for asking stupid questions... 😉 Country: Germany My plan: I'd like to upgrade my Premium Account to a Family one so, t...
Spotify Star
2852 Views
7 replies
0 likes
Ok so I got kicked from my family plan for no reason then I got a invite code to rejoin but It says I can't join another family plan for 12 months like I have no idea what I'm supposed to do I've had problems with Spotify way to much recently
Ok so I got kicked from my family plan for no reason then I got a invite code to rejoin but It says I can't join another family plan for 12 months like I have no idea what I'm supposed to do I've h...
Spotify Star
463 Views
1 replies
0 likes
PlanFamiliarCountryGuatemalaDeviceHuawei P20Operating SystemAndroid My Question or Issue Durante más de 1 año, tuve el plan familiar asociado a mi cuenta, sin ningún problema. Todos en la misma dirección, todos felices. Mi tarjeta de crédito venció y...
Plan Familiar Country Guatemala Device Huawei P20 Operating System Android My Question or Issue Durante más de 1 año, tuve el plan familiar asociado a mi cuenta, sin ningún p...
Spotify Legend
1200 Views
1 replies
0 likes
PlanPremium - Family CountryIRELAND My Question or Issue Have had Spotify Family for a years with no issues, love the service. Total of three of us on it. Myself, my brother and sister. We all live together and as I said no issue until last week wher...
Plan Premium - Family Country IRELAND My Question or Issue Have had Spotify Family for a years with no issues, love the service. Total of three of us on it. Myself, m...
Spotify Star
672 Views
1 replies
0 likes
PlanFamily PremiumCountry Puerto RicoMy Question or Issue I have been trying to redeem the Google Home Mini but i can't... i received an email saying ""Thanks for reserving your Google Home Mini. Your device is now available."...but when it redirect ...
Plan Family Premium Country Puerto Rico My Question or Issue I have been trying to redeem the Google Home Mini but i can't... i received an email saying ""Thanks for reserving your G...
Casual Listener
6315 Views
9 replies
1 likes
PlanPremium - FamilyCountry The NetherlandsDevicePC (Windows), iphone X, Iphone 7 ( latest IOS ) Operating Sys iOSMy Question or IssueHello, I have upgraded my account from premium to premium family and am trying to add my wife and daughter to that p...
Plan Premium - Family Country The Netherlands Device PC (Windows), iphone X, Iphone 7 ( latest IOS ) Operating Sys iOS My Question or Issue Hello, I have u...
Casual Listener
2332 Views
2 replies
0 likes
Hallo, ich möchte mir mit einer Paysafecard Spotify Premium kaufen, ist das möglich? Ich möchte nicht dieses Angebot haben für 3 Monate sondern einfach nur 1 Monat Spotify wie bekomme ich das, weil ich immer auf dieses Angebot geleitet werde und da f...
Hallo, ich möchte mir mit einer Paysafecard Spotify Premium kaufen, ist das möglich? Ich möchte nicht dieses Angebot haben für 3 Monate sondern einfach nur 1 Monat Spotify wie bekomme ich da...
Spotify Star
1007 Views
1 replies
0 likes
Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i check it?
Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i c...
Spotify Star
662 Views
1 replies
0 likes
