Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20262 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179309 Views
32 replies
9 likes
PlanFamily PremiumCountryPH My Question or IssueHi I need help with adding my brother's account back in our family premium. Initially we were able to get add him on the plan however when our subscription renewed he was removed. We tried to add him ba...
Plan Family Premium Country PH My Question or Issue Hi I need help with adding my brother's account back in our family premium. Initially we were able to get add him on the plan h...
Spotify Legend
686 Views
1 replies
0 likes
I signed up yesterday for the Family Premium and when I asked about the google home mini I was told that the deal ended 14 Dec but when I signed up I was under the understanding the deal was til the end of the month. Is this some kind of bait and swi...
I signed up yesterday for the Family Premium and when I asked about the google home mini I was told that the deal ended 14 Dec but when I signed up I was under the understanding the deal w...
Newbie
1830 Views
7 replies
1 likes
Plan: Premium/Upgraded to Premium for FamilyCountry: US Device: iPhone 7Operating System: iOS 11.4.1 My Question or Issue: I upgraded yesterday to Premium for Family -- on my phone, subscription still shows as just Premium -- and Premium for Family f...
Plan: Premium/Upgraded to Premium for Family Country: US Device: iPhone 7 Operating System: iOS 11.4.1 My Question or Issue: I upgraded y...
Spotify Star
2151 Views
5 replies
0 likes
PlanPremiumCountry USADeviceAll Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I requested to get the google mini I got the email from spotify but gmail tagged it as spam and now I can't click the link at all to ente...
Plan Premium Country USA Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I requested to get the google mini I got the e...
Spotify Star
2554 Views
15 replies
0 likes
PlanPremiumCountry UKDeviceWindows Laptops, PCsOperating SystemWindows 7,8 & 10 My Question or Issue
Plan Premium Country UK Device Windows Laptops, PCs Operating System Windows 7,8 & 10 My Question or Issue
Roadie
364 Views
1 replies
1 likes
Hello!When I stop paying the Premium I know I won't have access to my downloaded songs, but what happens if after a few months or so I decide to start paying again?Will the songs be kept for me, or will a have to download everthing again?Thanks!
Hello! When I stop paying the Premium I know I won't have access to my downloaded songs, but what happens if after a few months or so I decide to start paying again? Will the songs be kept ...
Spotify Star
580 Views
1 replies
0 likes
When i signed up for the family plan there was an ad for a free google mini but I haven't received any email concerning this. Why didn't I get an email confirmation about this??? Where is my free google mini? PlanPremium Family planCountry: Canada
When i signed up for the family plan there was an ad for a free google mini but I haven't received any email concerning this. Why didn't I get an email confirmation about this??? Where is my free g...
Spotify Star
434 Views
1 replies
1 likes
Meine Tochter (die noch zuhause wohnt) hat bereits einen Spotify-Premium-Account auf ihren Namen. Nun möchte ich einen Family-Account für die ganze Familie bestellen und meine Tochter dazu einladen. Geht das?Wie mache ich das?Was muss ich beachten, d...
Meine Tochter (die noch zuhause wohnt) hat bereits einen Spotify-Premium-Account auf ihren Namen. Nun möchte ich einen Family-Account für die ganze Familie bestellen und meine Tochter dazu einladen....
Spotify Star
12584 Views
1 replies
0 likes
PlanPremiumCountryEnglandDevice(iPhone 8, iMac, iPhone 6s, Dell Laptop)Operating System(iOS 10, Windows 10,etc.) My Question or IssueMultiple problems:1). Payment has been made for Family Premium but has not upgraded accounts, despite accounts receiv...
...een made for Family Premium but has not upgraded accounts, despite accounts receiving and confirming verification emails. - Stating that the invited account (after accepting invite) is not able t...
Spotify Legend
386 Views
1 replies
0 likes
PlanFamily PremiumCountry BrazilDeviceMotorolaOperating SystemWindows 10 My Question or Issue I started a Family plan at 2018/11/13 and sent invite to my relatives, but today they are not included in my plan anymore. I realized that I received an ema...
Plan Family Premium Country Brazil Device Motorola Operating System Windows 10 My Question or Issue I started a Family plan at 2018/11/13 and sent invite to my r...
Spotify Legend
786 Views
1 replies
1 likes
PlanFreeCountry IndonesiaDeviceDesktop PC, Xiaomi A1Operating SystemAndroid Oreo, Windows 10 64-bit My Question or IssueLast month, my family decided to go with the family plan instead of paying individually. Hence, my parents invited me to their fam...
Plan Free Country Indonesia Device Desktop PC, Xiaomi A1 Operating System Android Oreo, Windows 10 64-bit My Question or Issue Last month, my family decided to go with the family...
Spotify Legend
621 Views
1 replies
1 likes
I am in the same situation as you guys in the above and have already tried to get into contact Spotify over 24 hours ago and have had nothing back!!! We have also just renewed Family Premium for the month, and invitations have been sent out:- My brot...
I am in the same situation as you guys in the above and have already tried to get into contact Spotify over 24 hours ago and have had nothing back!!! We have also just renewed Family P...
Spotify Legend
473 Views
1 replies
0 likes
I recently saw the Google Home Mini promotion and I instantly had claimed the promition. However, I had visited my email address that it linked with my Spotify and noticed I did not have an email with the promotional code. Has the email not been sent...
I recently saw the Google Home Mini promotion and I instantly had claimed the promition. However, I had visited my email address that it linked with my Spotify and noticed I did not have an email wit...
Casual Listener
22006 Views
10 replies
0 likes
Hi there, my folks separated, I was removed from my stepdad's spotify family account (we just had it for a couple months)Now my mom got a family subscription but I'm unable to accept the invitation (it says you can just change accounts one a year). W...
Hi there, my folks separated, I was removed from my stepdad's spotify family account (we just had it for a couple months) Now my mom got a family subscription but I'm unable to accept the i...
Spotify Star
626 Views
1 replies
0 likes
I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week?PlanFamilyCountry US
I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week? Plan Family Country US
Music Fan
1216 Views
2 replies
1 likes
Hello. I have a Spotify family account that me and my wife have been using. I created an account for my daughter but when I try to send her an invitation I get stuck on this page. I am quite certain I am putting the right information in the blanks bu...
Hello. I have a Spotify family account that me and my wife have been using. I created an account for my daughter but when I try to send her an invitation I get stuck on this page. I am quite c...
Spotify Legend
1063 Views
1 replies
1 likes
Plan Family PremiumCountry Brazil DeviceiPhone XOperating System(iOS 12) My Question or Issue My two sons are in Portugal for a course for 2 months and their Premium Family accounts have been blocked. I sent them invites again but they could not acti...
Plan Family Premium Country Brazil Device iPhone X Operating System (iOS 12) My Question or Issue My two sons are in Portugal for a course for 2 months and their P...
Spotify Legend
865 Views
1 replies
0 likes
My Question or IssueI had a problem with my credit card and I had to wait some days for the credit card company solve the problem. Because of this I could'nt update my billing information and the Spotify Platform canceled my subscription. Now, I lost...
...illing information and the Spotify Platform canceled my subscription. Now, I lost all of my playlist and all of my family playlists. I accessed my account again and I couldn't i...
Spotify Legend
599 Views
2 replies
0 likes
Hi, I am trying to invite my wife to my family plan but she doesnt receive any email. She has a premium account that she cancelled (after my invite, if this matters) and the subscription on her account has now ended properly but she still can’t recei...
Hi, I am trying to invite my wife to my family plan but she doesnt receive any email. She has a premium account that she cancelled (after my invite, if this matters) a...
Spotify Legend
308 Views
1 replies
0 likes
PlanFamily PremiumCountry USA My Question or Issue I have upgraded from my student account to family not only to surprise my family this christmas as I have a better paying job. But to also get the Google Home Mini. I have not recieved any email yet ...
Plan Family Premium Country USA My Question or Issue I have upgraded from my student account to family not only to surprise my family this christmas as I have a b...
Music Fan
3602 Views
7 replies
0 likes
