difficulty in managing premium family account

[cbengough]

I have premium for family and i cannot add or remove family members.  I have followed instructions and the page is blank, no details come up.  I don't know if this is factor but all the family members deleted their welcome email without accepting membership.  I am trying to resend but have found it impossible.  Can someone help please.  Thankyou

[jsannn · Accepted solution]

Hello @cbengough

Don't worry, this happens sometimes. Please try to open the family subscription page with different browser or by using incognito/private mode in your current one. Sometimes there is a problem with browser cache or cookies and this usually fixes it.

Hope this helps.

[cbengough]

Hi thanks for your advice. It now works!