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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171304 Views
  • 32 replies
  • 9 likes
  • 171304 Views
  • 32 replies
  • 9 likes

Superuser Contribution Daugther does not receive invitation

My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to premium again at my costs.Unfortunately, none of the invi...

  • Casual Listener
  • My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to p...
  • GJVDG
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Vereiste notatie

Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie. Geen idee wat dit is. Wie kan mij helpen?

  • Newbie
  • Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie.    Geen idee wat dit is.    Wie kan mij helpen?
  • 1212 Views
  • 0 replies
  • 0 likes
  • 1212 Views
  • 0 replies
  • 0 likes

Familiy-E-mails an nicht mehr exixtierende Accounts

Hallo, diese Woche bekam ich als Premium-Family-"Oberhaupt" von Spotify den Hinweis, dass meine Frau und meine Kinder E-Mails zur Verifizierung der Adresse bekommen haben. Problem dabei: die Mail-Adressen meiner Kinder sind laengst abgelaufen und nic...

  • Newbie
  • Hallo,   diese Woche bekam ich als Premium-Family-"Oberhaupt" von Spotify den Hinweis, dass meine Frau und meine Kinder E-Mails zur Verifizierung der Adresse bekommen haben. Problem dabei: d...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Problems with the connections in the family plan

Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and plays my music. The same things happens the other way ...

  • Newbie
  • Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and p...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Existing student account convert to NEW Family Premium account?

I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left as a full time college student. She is a dependent e...

  • Newbie
  • I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left a...
  • Maxim
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Issue with my family Spotify

I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?

  • Newbie
  • I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Premium Family Account nicht mehr nutzbar

Hallo,Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach erneuter Einladung des Family Account Managers kann ich ...

  • Newbie
  • Hallo, Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach e...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! How to get started Premium Family

I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?

  • Casual Listener
  • I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?
  • Maxim
  • Spotify Star
  • 671 Views
  • 5 replies
  • 0 likes
  • 671 Views
  • 5 replies
  • 0 likes

21st century/multiple accounts

I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of many connected devices. It seems that I have to set up a...

  • Casual Listener
  • I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of m...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Solved!! Premium for family help

I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this? Also not all members can create an account...I've tried for several hours but sti...

  • Casual Listener
  • I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this?   Also not all m...
  • Samson84
  • Casual Listener
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Familymembers

Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email?? So i cant go on and it drives me crazy.. I have searched on google and there i can s...

  • Newbie
  • Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email??   So i cant go on and it d...
  • Luke
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Family spotify login

I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account?

  • Newbie
  • I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account? 
  • Luke
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Registration failure & Premium for family account.

Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can join my Premium for family.The registration procedure f...

  • Newbie
  • Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can j...
  • Luke
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Copy or Retrieve playlist to new account

I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer. If I subsribe to Premium for Family through Spotify and cancel my existing account with my cell provider. How do ...

  • Newbie
  • I subscribe to Spotify Premium through my cell provider and I wish to upgrade to Premium for Family but my cell provider does not offer.  If I subsribe to Premium for Family through S...
  • MattSuda
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

cargo a la tarjeta y no tengo premium

Quisiera saber si se genero un cobro a la tarjeta de credito ya que intente obtener spoty premium pero no fue posible

  • Newbie
  • Quisiera saber si se genero un cobro a la tarjeta de credito ya que intente obtener spoty premium pero no fue posible 
  • yuvia
  • Newbie
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Family Account

Hello, the Family Account does not works for my wife. What is the Problem?

  • Casual Listener
  • Hello, the Family Account does not works for my wife. What is the Problem?
  • LeoRager
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Solved!! We want change to Spotify Family

I have a question.My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April.We're thinking about making Spotify Family. The question is, how does this relate to billing. ...

  • Newbie
  • I have a question. My friend and I have Spotify Premium and have the first 3 months for a fixed amount. The first monthly billing would be in March or April. We're thinking about making Spotify Family...
  • jsannn
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Premium question

I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.

  • Newbie
  • I just bought the 100 peso Spotify premium card and I logged it in but it's not letting me play premium on my phone why? Was up with that what do I do now.
  • imattolo
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Spotify Family not working

Hello My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever she wanted. I created myself a new account from the link I got f...

  • Casual Listener
  • Hello   My mother gave me Spotify Premium today, after she updated her account to Spotify Family. I had used her account before and she got tired not being able to play her music whenever s...
  • Paevi
  • Newbie
  • 72112 Views
  • 15 replies
  • 1 likes
  • Premium
    Subscription
  • 72112 Views
  • 15 replies
  • 1 likes

HELP - Family Premium Acc

I have 5 members in my family premium all logged in with accounts. However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have exceeded the 3 people and then deletes all our saved songs ...

  • Newbie
  • I have 5 members in my family premium all logged in with accounts.  However, it won't let more than 3 of us download music and listen to it offline. An error message comes up and says we have e...
  • LeoRager
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes