Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77116 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94555 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77431 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208463 Views
267 replies
35 likes
A gente sempre teve o plano familia, porém perdemos o cartão e solicitamos outro. Após renovar a assinatura inserindo o novo cartão, quando tento enviar o convite para meu irmão não chega nada no email dele, ja tentamos 3 emails diferentes e não apar...
A gente sempre teve o plano familia, porém perdemos o cartão e solicitamos outro. Após renovar a assinatura inserindo o novo cartão, quando tento enviar o convite para meu irmão não chega nada no ema...
Spotify Star
3076 Views
5 replies
1 likes
Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je m’etais abonne de telle date a tel date je benefic...
Allo j’ai une petite question par rapport au premium parce que moi me suis avonne au premium il a de sa quelques mois puis maintenant lorsque j’ai ouvert mon application, spotify m’a averti que si je...
262 Views
0 replies
0 likes
Ik heb net een Premium Family abonnement afgesloten maar krijg mijn familieleden niet uitgenodigd. Ik heb een bevestigingsemail ontvangen waarmee ik mijn gezinsleden zou moeten kunnen uitnodigen maar dit werkt helaas niet. En op mijn Spotify/account ...
Ik heb net een Premium Family abonnement afgesloten maar krijg mijn familieleden niet uitgenodigd. Ik heb een bevestigingsemail ontvangen waarmee ik mijn gezinsleden zou moeten kunnen u...
Newbie
1109 Views
8 replies
0 likes
Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de reenviar la invitación y nada
Buen día, contraté por segunda vez el plan familiar, y traté de agregar a los miembros de mi familia que estaban antes y a todos les llega el correo de la invitación, menos a una persona, ya trate de...
Casual Listener
1631 Views
2 replies
1 likes
Good morning,I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family members without accounts with no problem. When my son follo...
Good morning, I've had a spotify family account for several months, but can't seem to add my son, who has an existing spotify account that he wants to link. I was able to add the other family...
823 Views
0 replies
8 likes
Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto de pagar por un servicio que no estoy recibiendo.
Es la segunda vez que me sacan del plan familiar premium y vivo en el mismo lugar que el titular de la cuenta, nunca me llego ningun mail para pedirme la direccion, solo me la cancelaron. Estoy harto...
515 Views
0 replies
0 likes
My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.
My spotify is really broken and it wont allow me to change my country from US to anything, nothing is even appearing.
Community Legend
327 Views
1 replies
0 likes
Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?
Hey! I have just moved and I am joining a family account with my new housemates. Is there any way I can change my postal code without deleting my existing premium account?
Casual Listener
1490 Views
2 replies
0 likes
I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but last one was single premium.
I just realise when i saw my bank account.. In a 1 or 2 weeks ago i bought single premium and yesterday they take money for familiy premium without my notice.. I was using familiy premium before but ...
Regular
796 Views
8 replies
0 likes
Hello guys this is my question.I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do I have to buy another subscription?
Hello guys this is my question. I have bought the premium subscription for spotify here in the US, and I'm gonna go on vacation to South America for 2 months, will my premium work over there, or do ...
Casual Listener
920 Views
4 replies
0 likes
Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out from Premium. Whenever I invite my mother and my father to...
Hello, I am a Premium user for over 3 years now and my mother, my father and I started to use Premium for Family for 1 year. It was all going well until my mother and my father got kicked out f...
Newbie
578 Views
2 replies
0 likes
I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on.It has an invitation codeand a "ACCEPT INVITATION" link. She clicks the link and it takes her to the Spotify log in pa...
I send an Premium for Family invite to my Wife at here email address on a seperate device that the main account is not signed in on. It has an invitation codeand a "ACCEPT INVITATION" link. S...
Casual Listener
623 Views
2 replies
0 likes
Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero del cual fui ya cargado o se me hara un descuento ...
Hola, tengo una inquietud de la cual no encontre respuesta, acabo de ser cargado por mi plan premium el 28/02/2018 y hoy 03/03/2018 deseo pasarme al plan familiar, mi pregunta es si perdere el dinero...
Roadie
359 Views
1 replies
0 likes
I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told me i am not able to do this. Will I have to get a whole ne...
I am wondering how I can upgrade from my Premium account to a family account. I currently have a free account through my phone company Rogers and I want to upgrade to the family but they told m...
Newbie
532 Views
2 replies
0 likes
I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?
I want to add my daughter to Family Premium but she does not have an email address of her own. What can I do?
Spotify Star
333 Views
1 replies
0 likes
Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charged for both the hulu and spotify accounts so I dont...
Hey, so my spotify account is linked to hulu and I was able to active my hulu account and it worked for about a week. But now when I log onto hulu it keeps asking me to try my free trial! I get charg...
Casual Listener
492 Views
1 replies
0 likes
Salve a tutti, avrei una domanda: Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone. Due persone abitano nel mio paese, altre due abitano in un'altra regione e una abita fuori dall'Italia. Quello che v...
Salve a tutti, avrei una domanda: Avrei l'esigenza di passare da un account singolo premium ad un account family con altre 5 persone. Due persone abitano nel mio paese, a...
Not applicable
1190 Views
1 replies
0 likes
Hello everyone, I have a question: I would need to switch from a single premium account to a family account with 5 other people. Two people live in my hamlet, two others live in another region and one lives outside of Italy. What I would like to know...
Hello everyone, I have a question: I would need to switch from a single premium account to a family account with 5 other people. Two people live in my hamlet, two others l...
Spotify Star
8927 Views
1 replies
2 likes
Hi there, I received an invitation on email for Premium for Family. After clicking on 'accept invitation' I have been directed to a page to key in name and address. However I don't remember having to filled up address when subscribing to Spotify. Can...
Hi there, I received an invitation on email for Premium for Family. After clicking on 'accept invitation' I have been directed to a page to key in name and address. However I don't r...
Spotify Star
397 Views
1 replies
0 likes
Hello Community, I have a problem. Currently, my family is all over the world and we would like to get a stream music service with the option to be located anywhere and be able to use it. This means, my phone service is in Sweden, my sister Spain and...
Hello Community, I have a problem. Currently, my family is all over the world and we would like to get a stream music service with the option to be located anywhere and be able to u...
Spotify Star
731 Views
1 replies
0 likes
