Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134177 Views
  • 32 replies
  • 8 likes
  • 134177 Views
  • 32 replies
  • 8 likes

Problema com o plano Premium Familiar

Boa noite. A minha conta mudou de Premium Familiar para gratuita sem que fizéssemos nenhuma alteração nela.Meu irmão é o titular do plano, thomas@visani.com.br, e eu, louise@visani.com.br, fui retirada do Premium Familiar pelo Spotify mesmo estando c...

  • Casual Listener
  • Boa noite. A minha conta mudou de Premium Familiar para gratuita sem que fizéssemos nenhuma alteração nela. Meu irmão é o titular do plano, thomas@visani.com.br, e eu, louise@visani.com.br, fui reti...
  • Bittencourt
  • Spotify Star
  • 1010 Views
  • 8 replies
  • 0 likes
  • 1010 Views
  • 8 replies
  • 0 likes

wrong acc as main acc spotify family

we tried to make a spotify family acc but i tried to log in in my acc before my parents typed in their information. now i am the main user instead of my dad we canceld the contract but now we have to pay for the first month. can we change this? we al...

  • Newbie
  • we tried to make a spotify family acc but i tried to log in in my acc before my parents typed in their information. now i am the main user instead of my dad we canceld the contract but now we have t...
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Early 2018 with 3 months Premium for only € 0.99

Dear Sir / Madam, With this I do not understand why the promotion for the beginning of 2018 with 3 months Premium for only € 0.99 is not activated on my account. I followed the instructions and then transferred € 0.99 to ideal. This promotion took pl...

  • Newbie
  • Dear Sir / Madam, With this I do not understand why the promotion for the beginning of 2018 with 3 months Premium for only € 0.99 is not activated on my account. I followed the instructions and then ...
  • 500 Views
  • 0 replies
  • 0 likes
  • 500 Views
  • 0 replies
  • 0 likes

Premium for Family

May I know why does the members under Premium for Family subscription has to be residing in the same address? Because me and my fiance wants to share but we’re not residing in the same address.

  • Newbie
  • May I know why does the members under Premium for Family subscription has to be residing in the same address? Because me and my fiance wants to share but we’re not residing in the same address.
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium family

How can me and my mum listen to Spotify at the same time with separete playlists? I dont understad how to do it. And no one ever helps us! It's super annoying that we cant use it at the same time!! Because I dont want to listen to the ugly music my m...

  • Newbie
  • How can me and my mum listen to Spotify at the same time with separete playlists? I dont understad how to do it. And no one ever helps us! It's super annoying that we cant use it at the same time!! B...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Only one family member can use Spotify Connect

My wife and I have a Spotify family subscription, and enjoy using Spotify Connect at home (via a Revo Superconnect radio). From my phone it works perfectly well, but on my wife’s phone the device simply will not show. Her phone and the radio are conn...

  • Casual Listener
  • My wife and I have a Spotify family subscription, and enjoy using Spotify Connect at home (via a Revo Superconnect radio). From my phone it works perfectly well, but on my wife’s phone the device s...
  • mariusbakke
  • Casual Listener
  • 553 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 553 Views
  • 1 replies
  • 0 likes

Error occurring

I’ve been on my sister Spotify for a year now we all share a premium plan.. it kicked me off of it .. and now when my brother in law send me the invite and I try to log back in and accept the request .. it says a error occurred.. please help

  • Newbie
  • I’ve been on my sister Spotify for a year now we all share a premium plan.. it kicked me off of it .. and now when my brother in law send me the invite and I try to log back in and accept the request...
  • Austinexo
  • Regular
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

My friends kicked from my family premium

Hello.My friends and I living in same place but my friends kicked from my premium family. What can i do for it? Can you help me?Thanks.

  • Newbie
  • Hello. My friends and I living in same place but my friends kicked from my premium family. What can i do for it? Can you help me? Thanks.
  • Austinexo
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Family Invitation is not working

Hello,I am trying to send an invitation to my sister. But when i clicked the link ("Accept Invitation"), page i am navigated ask me to fill a form even tough the documentation states otherwise. And when i fill the form, i got an error. Please help me...

  • Newbie
  • ...laiming you found that we do not live in same address. How did you come up with that idea any way. Please provide us with proper solution in asap. And becouse i did not get the benefits of family packet, a...
  • Austinexo
  • Regular
  • 767 Views
  • 5 replies
  • 0 likes
  • 767 Views
  • 5 replies
  • 0 likes

Spotify family

Hey there, I got Spotify family. I am admin. I got also a problem: i can’t type my adress in it. Mental and physical i am able to to this, but in Spotify i can’t. Plz help me

  • Newbie
  • Hey there,  I got Spotify family. I am admin. I got also a problem: i can’t type my adress in it. Mental and physical i am able to to this, but in Spotify i can’t. Plz help me
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Change from single account to family account

Hey! I have a question. I am currently using a single spotify premium account. I thought about a family account to save some money. I am asking myself if it is somehow possible to save my current playlists when I delete my single account and switch t...

  • Newbie
  • Hey! I have a question. I am currently using a single spotify premium account. I thought about a family account to save some money. I am asking myself if it is somehow possible to save my current p...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Changing premium to family premium

Hello! I had been using a single premium account and recently switched into a family account. I did not cancel my single premium and just switched to the family account. My payment cycle for the single premium is today. I just want to know if my sing...

  • Newbie
  • Hello!  I had been using a single premium account and recently switched into a family account. I did not cancel my single premium and just switched to the family account. My payment cycle for t...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Cannot join family premium by invitation

Send invitation to my wife. But after she filling out name and address, got "3 - Oops something went wrong, please try again". Please help

  • Newbie
  • Send invitation to my wife. But after she filling out name and address, got "3 - Oops something went wrong, please try again".   Please help
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Acepto invitacion pero no me vuelvo premium!

Hola, mi problema es que al recibir una invitacion a un plan familiar, acepto, me registro y todo y finalizo todo correcto y me aparece que ya soy parte del plan familiar, pero al entrar a la aplicacion de Spotify, mi cuenta sigue siendo gratis. ¿Alg...

  • Newbie
  • Hola, mi problema es que al recibir una invitacion a un plan familiar, acepto, me registro y todo y finalizo todo correcto y me aparece que ya soy parte del plan familiar, pero al entrar a la aplicac...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

premium for family page goes black

Hi, my premium for family page goes black on my desktop account. All other pages are fine. Does anybody know what's going on?Susan

  • Casual Listener
  • Hi, my premium for family page goes black on my desktop account. All other pages are fine. Does anybody know what's going on? Susan
  • Luke
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

family plan is horrible

if you are not ready with this upgrade then why launch it?finally succeeded in adding my wife but now she shows as basic and not premium.what happened to your chat help?

  • Newbie
  • if you are not ready with this upgrade then why launch it? finally succeeded in adding my wife but now she shows as basic and not premium. what happened to your chat help?
  • 200 Views
  • 0 replies
  • 0 likes
  • Family Plan
  • 200 Views
  • 0 replies
  • 0 likes

Spotify nao confirma o meu endereco no Premium Familiar

Ao inserir meus dados cadastrais para a confirmacao de endereco para o Premium Familiar, aparece uma mensagem de erro e nao consigo entrar como membro do plano.Ja tinha cadastrado anteriormente, mas mesmo assim me enviaram email pedindo para confirma...

  • Newbie
  • Ao inserir meus dados cadastrais para a confirmacao de endereco para o Premium Familiar, aparece uma mensagem de erro e nao consigo entrar como membro do plano. Ja tinha cadastrado anteriormente, ma...
  • Bittencourt
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Plano Premium familiar

Eu pago todo mes o plano Premium familiar por R$26,00, sendo que esse valor e descontado da minha conta em debito automatico, porem, quando eu entro no site do Spotify para tentar adicionar um novo membro ao meu plano, minha conta esta cadastrada com...

  • Newbie
  • Eu pago todo mes o plano Premium familiar por R$26,00, sendo que esse valor e descontado da minha conta em debito automatico, porem, quando eu entro no site do Spotify para tentar adicionar um novo m...
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Pagamento

Não tenho mais cartão de crédito e gostaria de saber como faço para trocar uma forma de pagamento por via boleto, paypal ou débito em conta?

  • Newbie
  • Não tenho mais cartão de crédito e gostaria de saber como faço para trocar uma forma de pagamento por via boleto, paypal ou débito em conta? 
  • rmalosso
  • Newbie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes