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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82532 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63189 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198573 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29950 Views
44 replies
4 likes
We have a Familiar Premium in our home, but my husband had problems with your Invitation to Familiar Member. We already disconected all devices and the Facebook, and the your Spotify Free still get out. Also, the Spotify Web and App both show us the ...
We have a Familiar Premium in our home, but my husband had problems with your Invitation to Familiar Member. We already disconected all devices and the Facebook, and the your Spotify Free stil...
Community Legend
521 Views
1 replies
0 likes
Hello, I have a question to the Premium Family Account. I upgraded my Premium to the Family Premium Account that my family and me can save money. So I invited my parents and everything worked out as it should. I also invited my sister and she got the...
Hello, I have a question to the Premium Family Account. I upgraded my Premium to the Family Premium Account that my family and me can save money. So I invited my parents and everything w...
247 Views
0 replies
0 likes
I entered my family's spotify premium for one month, but the verification email was sent to **bleep** and i didn't verify my account, so i was kicked out of the plan.Now I am not being able to verify my account and enter the family plan. What can i d...
I entered my family's spotify premium for one month, but the verification email was sent to **bleep** and i didn't verify my account, so i was kicked out of the plan.Now I am not being a...
Roadie
486 Views
1 replies
0 likes
Hi, My wife and daughter have Premium and Student accounts respectively. I have a free account. If i upgrade my free account to Premium for Family what happens when i send them an invite?Do they just accept the invite and their account is upgraded an...
Hi, My wife and daughter have Premium and Student accounts respectively. I have a free account. If i upgrade my free account to Premium for Family what happens when i send them an i...
Not applicable
1292 Views
5 replies
0 likes
I am trying to get my sister on my family plan but the email she has connected to her spotify she cant get into. Is there a different way to get her on it?
I am trying to get my sister on my family plan but the email she has connected to her spotify she cant get into. Is there a different way to get her on it?
Community Legend
383 Views
1 replies
0 likes
Ola comunidade, Hoje eu possuo o plano premiun individual e gostaria de estar migrando para o plano familiar, como proceder? Obrigado
Ola comunidade, Hoje eu possuo o plano premiun individual e gostaria de estar migrando para o plano familiar, como proceder? Obrigado
Spotify Star
403 Views
1 replies
0 likes
If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
Newbie
4619 Views
2 replies
0 likes
I don’t know why but I’m paying two times my account for family. What can I do? Help me please!
I don’t know why but I’m paying two times my account for family. What can I do? Help me please!
Community Legend
293 Views
1 replies
0 likes
Boa tarde! Eu tenho o plano premium do spotify mas tem algo errado. Eu gostaria de importar algumas das minhas musicas do celular para o spotify, e eu n tenho a opcao, porem as outras pessoas que divido possuem. Eu ja segui os passos que voces deixar...
Boa tarde! Eu tenho o plano premium do spotify mas tem algo errado. Eu gostaria de importar algumas das minhas musicas do celular para o spotify, e eu n tenho a opcao, porem as outras pesso...
Spotify Star
1523 Views
8 replies
1 likes
When i send my husband the invitation and he tries to suscribe, it appears to him an error message wich says he has the wrong adress. The problem is that when i registered i didn't put any adress or cannot see it in my suscriptioninformation availabl...
When i send my husband the invitation and he tries to suscribe, it appears to him an error message wich says he has the wrong adress. The problem is that when i registered i didn't put any adress or ...
Roadie
420 Views
1 replies
0 likes
I’ve been a Spotify premium user for over 5 years now, I never had any problems. but for some reason Spotify decided to stop my family subscription. I have already paid for this month but my subscription is already gone. What can i do??
I’ve been a Spotify premium user for over 5 years now, I never had any problems. but for some reason Spotify decided to stop my family subscription. I have a...
Roadie
716 Views
1 replies
0 likes
Hello there;I got a premium membership for the family. I wrote the name of my friend who stayed in the same house while receiving the membership. How can I change this?
Hello there; I got a premium membership for the family. I wrote the name of my friend who stayed in the same house while receiving the membership. How can I change this?
Spotify Star
599 Views
1 replies
0 likes
I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've double checked the emails, canceled the invitations and r...
I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've d...
Community Legend
1755 Views
3 replies
0 likes
I’ve been trying to activate my family Acct for 3 hours with no success. I quit
I’ve been trying to activate my family Acct for 3 hours with no success. I quit
Casual Listener
422 Views
2 replies
0 likes
I upgraded my account to the family. My husband is trying to add to the family plan. It shows active. We accepted the invite. It is not changing his account to family premium and he cant download. It tells him to upgrade to premium then says customer...
I upgraded my account to the family. My husband is trying to add to the family plan. It shows active. We accepted the invite. It is not changing his account to family premium and he cant download. I...
Community Legend
322 Views
1 replies
0 likes
AI’ve been trying to setup the family plan, I can’t get it right. I feel like the explanations that you guys give are **bleep** and need telephone numbers for people to get this kind of issues fix as promp as possible or a live chat. So please contac...
A I’ve been trying to setup the family plan, I can’t get it right. I feel like the explanations that you guys give are **bleep** and need telephone numbers for people to get this kind of issues f...
Community Legend
307 Views
1 replies
0 likes
I have a family plan with my parents and have found if they are listening on their amazon echo at home, I cannot listen on a different device. We have separate Spotify accounts but since they set up their echo, I can see some of their music. Any sugg...
I have a family plan with my parents and have found if they are listening on their amazon echo at home, I cannot listen on a different device. We have separate Spotify accounts but since they set u...
386 Views
0 replies
0 likes
My family plan lapsed when I changed debit cards. It may have been a week before I updated the new billing info. When I did reinstate it everyone on the plan was deleted. Now we are having massive issues getting everyone back online correctly. When o...
My family plan lapsed when I changed debit cards. It may have been a week before I updated the new billing info. When I did reinstate it everyone on the plan was deleted. Now we are having massive i...
590 Views
0 replies
0 likes
Hi,I'm a bit stuggling with this subject since I subscribed to a Spotify Family Account.My wife and I used to share my account. We build together some playlists, have some listening history and obtain recommendatios saccording to our favorite songs. ...
Hi, I'm a bit stuggling with this subject since I subscribed to a Spotify Family Account. My wife and I used to share my account. We build together some playlists, have some listening history and o...
Community Legend
1720 Views
1 replies
0 likes
Got this email saying that it wasnt possible to confirm the address of "21lb2myh4bwuxmeihoqnj4iwa" as being the same . the problem is i dont know anyone with that name and i checked my family invite and it was all normal. Would liketo know if there i...
Got this email saying that it wasnt possible to confirm the address of "21lb2myh4bwuxmeihoqnj4iwa" as being the same . the problem is i dont know anyone with that name and i checked my family...
Casual Listener
4063 Views
2 replies
1 likes
