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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27672 Views
44 replies
4 likes
Hello,I'm interested in joining spotify with a family account, but since the info tells me, everyone has to live at the same address, it's not clear what happens in a situation where my kids are living with me only half the time (divorced): can they ...
Hello, I'm interested in joining spotify with a family account, but since the info tells me, everyone has to live at the same address, it's not clear what happens in a situation where my kids are l...
Casual Listener
545 Views
3 replies
0 likes
I had (and should have ) family premium. Yesterday I updated my payment info and it charged me for the normal subscription instead of the family one. I need to change back to family premium but Spotify already has part of the money. Can I pay for the...
I had (and should have ) family premium. Yesterday I updated my payment info and it charged me for the normal subscription instead of the family one. I need to change back to family...
201 Views
0 replies
0 likes
I have some difficulties with purchase
I have some difficulties with purchase
Spotify Star
272 Views
1 replies
0 likes
I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere” everyone is is logged in as separate people on the family account what is going wrong as I thought we...
I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere” everyone is is logged in as separate p...
Spotify Star
360 Views
3 replies
0 likes
Hi, Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate but is no longer one. My FB is the main login and has my name ...
Hi, Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate bu...
236 Views
0 replies
0 likes
HiJust about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in Karlovy Vary CZ and we have all entered this flat's adr...
Hi Just about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in K...
304 Views
0 replies
0 likes
So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I get charged the full amount that premium family cos...
So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I...
Community Legend
456 Views
1 replies
0 likes
I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account and get an error message. What do I need to do?
I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account a...
Community Legend
402 Views
1 replies
0 likes
I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...
I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish): "You cannot join this Premium for family p...
Community Legend
487 Views
1 replies
0 likes
i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help me?
i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help ...
412 Views
0 replies
0 likes
I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed.Whats is wrong? Because if I canno't make the account whit my ...
I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed. Whats i...
Casual Listener
354 Views
2 replies
0 likes
Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no.
Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no.
Roadie
346 Views
1 replies
0 likes
El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un correo de hace 7 dias donde tenia que verificar mi cu...
El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un co...
Roadie
401 Views
1 replies
0 likes
J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de valider mon achat sauf que sur le site il n'y a au...
J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de...
Newbie
2071 Views
2 replies
0 likes
Hi, we have an error when I invite a family. In email of family show another name different to my name: and my list family:
Hi, we have an error when I invite a family. In email of family show another name different to my name: and my list family:
Casual Listener
351 Views
2 replies
0 likes
I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. Can someone help me with this asap? So frustrating not...
I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. C...
Spotify Star
280 Views
1 replies
0 likes
Bonjour, Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines.Pouvez-vous svp me dire pourquoi cela ne fonctionne plus ?Merci.Cordialement,
Bonjour, Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines. Pouvez-vous svp me dire pourquoi cela ne fonctionne p...
315 Views
0 replies
0 likes
me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat... me ayudan como contacto a spotifyyyyyyy
me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat... me ayudan co...
Roadie
817 Views
1 replies
0 likes
Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have tried to log out and in again and followed all the tip...
Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have t...
Roadie
267 Views
1 replies
0 likes
Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com o pai, e possivel dividir com ele?Outra coisa, se ...
Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com...
Roadie
3785 Views
1 replies
0 likes
