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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171160 Views
  • 32 replies
  • 9 likes
  • 171160 Views
  • 32 replies
  • 9 likes

Pack familiar premium otro precio en el resumen de la tarjeta (ARG)

Hola mi duda es que segun el plan familiar premium se debitan $103,50 y me esta llegando casi $900. Alguien me puede ayudar? Si no voy a optar por darlo de baja porque es una brutalidad. Gracias!

  • Newbie
  • Hola mi duda es que segun el plan familiar premium se debitan $103,50 y me esta llegando casi $900. Alguien me puede ayudar? Si no voy a optar por darlo de baja porque es una brutalidad. Gracias!
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Superuser Contribution Was in foreign country, now i'mm back and can't log in

Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in. I get the message that i can use Spotify for 14 days in a foreign country but since i am back in germany i don't know w...

  • Newbie
  • Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in.  I get the message that i can use Spotify for 14 days in a f...
  • Aimee_T
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Problem

Hello, My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to non-premium user. When I checked my account I was still Premium member so ...

  • Casual Listener
  • Hello,   My sister and I were using Spotify Premium Family membership and we were using Premium together nearly for 2 years. She said that, yesterday her account was droppred to n...
  • Aimee_T
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

I am a part of a family subscribtion since last month, but this month suddenly my acc got deleted from the subscribtion so the owner had to re-invite me. but when i have written the right info, it is said that i couldn't get into the subscribtion. ev...

  • Newbie
  • I am a part of a family subscribtion since last month, but this month suddenly my acc got deleted from the subscribtion so the owner had to re-invite me. but when i have written the right info, it i...
  • Aimee_T
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Family premium

Ich wurde aus spotify family Premium geworfen,wie komme ich wieder rein?

  • Newbie
  • Ich wurde aus spotify family Premium geworfen,wie komme ich wieder rein?  
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Trouble with the address set up for new people in the Family Plan

Hello.I'm trying to add a new person to my family plan but the problem is I (the account holder) can't remember the address that I set up not i habe it written down. Thing is here in my country we use a totally different address system and format so ...

  • Newbie
  • Hello. I'm trying to add a new person to my family plan but the problem is I (the account holder) can't remember the address that I set up not i habe it written down. Thing is here in my country w...
  • Maxim
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Solved!! Family invite not received

One of my family members is not receiving email invitations to join the family account. We have checked junk mail and tried resending, as well as cancelling and re-sending the invite. Need a solution.

  • Casual Listener
  • One of my family members is not receiving email invitations to join the family account.  We have checked junk mail and tried resending, as well as cancelling and re-sending the invite.  N...
  • Luke
  • Spotify Star
  • 2650 Views
  • 3 replies
  • 0 likes
  • 2650 Views
  • 3 replies
  • 0 likes

Pa help naman po

Nag avail ako premium for family.. pero bakit hindi ko sila ma add? Ano problema?

  • Newbie
  • Nag avail ako premium for family.. pero bakit hindi ko sila ma add? Ano problema?
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family premium

My boyfriend and I live at the SAME ADDRESS. He made this stupid family account months ago, we ALL VERIFIED THE ADDRESS, it just asked me to do it AGAIN a few days ago and now I have been kicked off?!! This is ridiculous and I cannot get back on.

  • Newbie
  • My boyfriend and I live at the SAME ADDRESS. He made this stupid family account months ago, we ALL VERIFIED THE ADDRESS, it just asked me to do it AGAIN a few days ago and now I have been kicked o...
  • Alfredo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

Hi I join the Premium for Family plan but my family cannot approve the address. What happened?

  • Newbie
  • Hi  I join the Premium for Family plan but my family cannot approve the address. What happened?
  • Alfredo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Spotify Family (Address is the same)

Hey Community, my sister accidently left our Spotify Family and started a normal Abo (she thought she could join again like this xD ). So she had to use the normal Abo for a month now and now i sent her an invite but she can't join anymore. Old Abo r...

  • Newbie
  •  Hey Community, my sister accidently left our Spotify Family and started a normal Abo (she thought she could join again like this xD ). So she had to use the normal Abo for a month now and now i...
  • Alfredo
  • Roadie
  • 593 Views
  • 1 replies
  • 0 likes
  • address
    Premium
    Student
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member kicked out of Premium for Family Plan

Hi, My sister was previously in my Premium for Family Plan, but was recently kicked out. I resent the invitation to her but alas, she didn't manage to sign up. I think it might have to do with the fact that we don't use postcodes in HK.

  • Casual Listener
  • Hi,   My sister was previously in my Premium for Family Plan, but was recently kicked out.  I resent the invitation to her but alas, she didn't manage to sign up.   I think it m...
  • Alfredo
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of Family Plan

Hi, my husband set up a spotify family plan premium which he and I were in and all was working well, but suddenly I am hearing ads and it tells me I am in the "free" spotify,not the "premium" one. How do i get back to premium?

  • Newbie
  • Hi, my husband set up a spotify family plan premium which he and I were in and all was working well, but suddenly I am hearing ads and it tells me I am in the "free" spotify,not the "premium" one. H...
  • Alfredo
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Problema em Aceitar convite de plano familiar

Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de 7 dias de confirmacao do endereco.Hoje preciso do ...

  • Casual Listener
  • Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de...
  • Bittencourt
  • Spotify Star
  • 2860 Views
  • 3 replies
  • 0 likes
  • 2860 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daughter can't join family

Help! I've sent both her and my son invitations. He got his signed in and has no issues. Hers- still shows hers as a free account. She has clicked the invitation and created her account with that but still isn't working. We've tried with two differen...

  • Casual Listener
  • Help! I've sent both her and my son invitations. He got his signed in and has no issues. Hers- still shows hers as a free account. She has clicked the invitation and created her account with that but...
  • Ames7x
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription, users in the same family can intervene

Family subscription, users in the same family can intervene with one another eventhough they are logged in with their own seperate account and both if they are on the same wifi or just on the cell network.For instance, I am on my phone listening on S...

  • Newbie
  • Family subscription, users in the same family can intervene with one another eventhough they are logged in with their own seperate account and both if they are on the same wifi or just on the cell n...
  • Alfredo
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan re-subscribe

I am not being able to pay for a familiar plan, I tried with 3 different cards without success. I have a problem with my credit card so didn't pass the pay one month and my account was suspended. Now I solved the problem and want the service back but...

  • Newbie
  • I am not being able to pay for a familiar plan, I tried with 3 different cards without success. I have a problem with my credit card so didn't pass the pay one month and my account was suspended. Now...
  • Alfredo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution You're unable to join this Family plan. Need help? Read our FAQ.

Why can't I join my family plan? I punch in all the correct address information and it keeps failing.

  • Newbie
  • Why can't I join my family plan? I punch in all the correct address information and it keeps failing. 
  • Alfredo
  • Roadie
  • 2400 Views
  • 1 replies
  • 1 likes
  • 2400 Views
  • 1 replies
  • 1 likes

Superuser Contribution Daugther does not receive invitation

My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to premium again at my costs.Unfortunately, none of the invi...

  • Casual Listener
  • My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to p...
  • GJVDG
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Vereiste notatie

Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie. Geen idee wat dit is. Wie kan mij helpen?

  • Newbie
  • Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie.    Geen idee wat dit is.    Wie kan mij helpen?
  • 1210 Views
  • 0 replies
  • 0 likes
  • 1210 Views
  • 0 replies
  • 0 likes