No Reminder Email Student Plan

[AvgSizedHuman]

No reminder email for student plan as promised

Plan

Should be: Student Plan w/ Hulu ($5.99)

Just charged for Premium Individual ($11.99)

The difference is $6.00

Country

USA

My Question or Issue

I joined the Student Plan $5.99/month last year, and after verifying my student identity on SheerID, the last page told me that Spotify would send me a reminder email to renew my student verification a month before its year expiration.

I received no email and only saw its deadline when the Premium Individual plan charged me $11.99 yesterday, which is already too late.

I went through SheerID again, and got the same page about Spotify being responsible for a month-prior reminder.

The main reason why this is an issue is b/c the Student Plan will not activate until next month now, and it is having me pay for the Premium Individual price for this month, due to the lack of a reminder email.

Any help for how to honor my original plan's payment and have Spotify prioritize these reminder emails would be greatly appreciated!

~~~~~

I submitted a very long paragraph to the Spotify Support chat, only to be met with replies that clearly did not understand my question.

In Support chat: "Hello, I did not receive a reminder for renewing my student identity through Sheer ID from Spotify a month before the student plan's renewal date as it states is promised after the verification is complete. It was after the pending payment for Premium Individual of $11.99 showed up on my checking account that I was notified of its end and though I have now renewed my student plan, it will not start until the next month and I seem to be paying for the premium individual price for this month due to no reminder email, instead of the student plan's $5.99.

I checked my emails in the email account attached to my Spotify, including junk, promotion folders, and advanced search, as well as the notifications I have turned on through Spotify, and believe that I should have received an email a month before my plan's expiration as promised from the verification statement every student sees on Sheer (seen both last year and this year as I renewed my status -- its words saying specifically that an email is sent from Spotify, not Sheer). How can Spotify help me to pay only what I should have if there had been an email, and promote this issue high enough that it is recognized and every college student receives an email from now on to help honor their special student subscription?"

[Novy · Accepted solution]

Hey there @AvgSizedHuman,

Thanks for reaching out.

Sorry to hear this happened and you didn't get the notification email prior to your subscription being changed. We'll make sure to pass your feedback on to the relevant teams as we understand this is not ideal.

In this case, and since we can't check your account from the Community, we'd suggest reaching out to us privately once again so that our teams can check your account and provide further help. Make sure you reach an agent so things can be properly checked.

The Community will be here if anything else comes up.

[Ricardo3124]

Hey it happened the same to me I was wondering if you got any solution in this 

[AvgSizedHuman]

No, sorry -- I've been so busy getting my stuff in my dorm and doing all the school events that I never reached out.  They don't have a phone number you can call, either, it's a message program (linked on Novy's reply above).

Honestly, I'm nearing the end of the month and might just bite the bullet (which is probably what they want), but I am hella not letting them do this to me next year.

If it's recent for you, I would suggest using the message program, but FYI some people online said that when they asked for a refund they were denied so we'll see how it goes. Good luck, man

[AvgSizedHuman]

 

I had to actively buy the student plan now, but it didn't make me verify my identity as a student again as I did it a week ago, now.  The $11.99 purchase is still on my bank account but it needs some time to process.  A $5.99 purchase is now pending, and is letting me access student Spotify right now, instead of activating at the start of next month.

P.S. you have to ask for a representative or someone who handles refunds on the bot chat in order to not just get a bot's repsonse