Account removed from Spotify Family subscription

[Flodiabolo]

Plan

Premium Family

Country

 Belgium

Device

Samsung A3 2017

Operating System

My Question or Issue

My account has recently been removed from a SPOTIFY family subscription.

I ask the owner of the Family account to send me a new invitation to join again the subscription but it doesn't work. I got this issue message (in french): Vous ne pouvez pas rejoindre cet abonnement Spotify Famille. (You can not join this Spotify Family subscription)

We all are living in the same place, it's a flatshare account owned by one of my flatmate. Two other of my flatmates are on this family account and didn't have any issues for now.

Can you help me to understand the situation ? 

Waiting for your support, 

Kind Regards, 

Florent DELIERE

[Peter]

Hey @Flodiabolo.

Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂

Don't worry - this is an issue that a lot of Premium for Family users experience. The best way to go about this is to get in touch with our Customer Support team here, who will be able to take a look at your account and see what's happening backstage.

Hope that helps, and let us know how it goes!