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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium For Family Country United StatesDevice(iPhone 6s Plus, iPhone 6s, Amazon Alexa)Operating SystemiOS 12.1.2 My Question or IssueI'm having an issue streaming on both my iphone and the Amazon Alexa at the same time. If both try to play music...
PlanFree/PremiumCountry DeviceMac / iPhone users My Question or IssueCan anyone provide step-by-step guidance on how two family account users in the same home can log in and listen to diifferent tracks at the same time? Currently, when we attempt thi...
Planfamily premiumCountry norwayDeviceIphone X, MacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so my family decided to change from premium to premium family. we all shared one premium, however none of us cant log in w...
Hi,i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i start buy family premium now and invite them even tho ...
I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it picks my husbands lists when I request. Also if I’m p...
My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we subscribe ? If we all put that we live at one same address w...
PlanPremiumCountry UKDeviceiPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reaches the email address. Not showing up in her Junk either. Tried 4 times or so plus with anot...
I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...
Hello, I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the form, but the "submit" button is unactive. How can we solve this? ...
I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan.I’m wondering since payment is processed on my Business Credit Card, I gav...
Hi,since 1 year I've got a premium for family. The members of my house are six.Now I see only 5 member with me also included.How can I solve?
PlanPremium FamilyCountry Belgium My Question or IssueFor a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a laptop. When I am listening to Spotify and she opens Spotify as well, my music s...
He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias
Hello, my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family members do not speak english and I was out for holidays....
For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:Can I cancel the current family subscription and re-register with the same account?In order to update my address.
PlanPremiumCountry Germany/SwitzerlandDeviceiPhoneOperating Systemnewest iOS My Question or Issue My mother and I were thinking about getting Spotify Family. The problem is that I spend most of my time away from my home in Germany, yet it is still my...
I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the h...
Hello, I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.What can I do to find back my account premium? I totally can confirm ...
Plan FamilyCountry Canada DeviceiPhone 8Operating SystemiOS 10My Question or IssueI'm being refused the access to our family plan. I don't know what to do to solve it.