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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136603 Views
  • 32 replies
  • 8 likes
  • 136603 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family Plan kicked family members

They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?

  • Newbie
  • They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?
  • Peter
  • Spotify Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Fam Prem
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't Let Family members join

PlanPremiumCountry Ireland My Question or Issue I am having trouble adding people to my family account. We all live at the same address but recently spotify unconnected two of my family members from the account. We have tried adding them back to the ...

  • Newbie
  • Plan Premium Country  Ireland     My Question or Issue  I am having trouble adding people to my family account. We all live at the same address but recently spotify u...
  • Peter
  • Spotify Legend
  • 1326 Views
  • 2 replies
  • 4 likes
  • 1326 Views
  • 2 replies
  • 4 likes

couldn't join the family plan

I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation. I had entered the same address as the admin did for the family plan mutiples times , but i still couldn't join the plan. HELP

  • Newbie
  • I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation.  I had entered the same address as the admin did for the family plan mutiples t...
  • Jᴀᴄᴋ
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • Student
  • 336 Views
  • 1 replies
  • 0 likes

never got my email with my redemption info for google home mini.

PlanPremium FamilyCountry USADeviceSamsung Galaxy note 8Operating SystemAndroid My Question or Issue I ordered family plan based on the idea I was getting the google home mine with it. When I ordered the screen said I would receive and email with red...

  • Casual Listener
  • Plan Premium Family Country  USA Device Samsung Galaxy note 8 Operating System Android   My Question or Issue  I ordered family plan based on the idea I was getting the g...
  • Jose_M
  • Spotify Star
  • 404 Views
  • 3 replies
  • 0 likes
  • free google home mini
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't join spotify family

No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?

  • Newbie
  • No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?
  • Guido
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rejoin premium for family after missing a billing payment

I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already.

  • Newbie
  •    I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already. 
  • Guido
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

3 questions about Spotify Family

My Question or Issue My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes: I am the only one with a Facebook account (my mother and my brother aren't really fond of having a Facebook acc), so ...

  • Casual Listener
  •   My Question or Issue  My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes:     I am the only one with a F...
  • Mantisentil
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

I purchased Premium for Family on Saturday and still have not received an email for the Google Mini.

PlanPremiumCountry USA My Question or Issue I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this is still a thing?

  • Newbie
  • Plan Premium Country  USA   My Question or Issue  I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this i...
  • Mantisentil
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - mail non arriving

PlanPremium FamilyCountry ItalyDeviceiPhone XSOperating SystemLast iOS available My Question or IssueHello Community! I have Spotify Family regularly from more than one year and in the past my wife was a member. Since we changed our iPhones (from 6S ...

  • Casual Listener
  • Plan Premium Family Country  Italy Device iPhone XS Operating System Last iOS available   My Question or Issue Hello Community!   I have Spotify Family regularly f...
  • Katerina
  • Spotify Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Subscription

Hi, We are trying to start using the family subscription.First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family subscription. Then I canceled everything, and tried to joi...

  • Casual Listener
  • Hi,   We are trying to start using the family subscription. First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family...
  • Katerina
  • Spotify Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google home mini

I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't got the free Google home mini. Who should I contact ...

  • Newbie
  • I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't g...
  • Daisy
  • Spotify Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • Google Home Mini
  • 514 Views
  • 3 replies
  • 0 likes

family plan playing other account's music on mine

PlanPremium familyCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue Whenever someone else on our family plan decides to listen to music while I'm not, it will put the little spotify thing in the notifications bar as if ...

  • Regular
  • Plan Premium family Country USA Device Samsung Galaxy 8 Operating System Android 8.0   My Question or Issue   Whenever someone else on our family plan decides to listen to m...
  • Jose_M
  • Spotify Star
  • 4457 Views
  • 9 replies
  • 0 likes
  • 4457 Views
  • 9 replies
  • 0 likes

stop playlists from being shared

Planfamily PremiumCountry CanadaDeviceiPhone 8Operating SystemiOS My Question or Issue How do I stop playlists from being share? My daughter is 9, I don't want her listing to the same stuff as me. and vise versa. Kinda defeats the purpose of having a...

  • Newbie
  • Plan family Premium Country  Canada Device iPhone 8 Operating System iOS   My Question or Issue  How do I stop playlists from being share? My daughter is 9, I don't want h...
  • Jᴀᴄᴋ
  • Roadie
  • 435 Views
  • 1 replies
  • 1 likes
  • Family Plan Issue
    Playlist Idea
    sharing playlists
  • 435 Views
  • 1 replies
  • 1 likes

Google Home Promo ENDED

I have not gotten an email for the promo.In the other help threads, the solution was this link, which always gives me this page. Please Help Every link i've found leads to this page.PlanFamily PremiumCountryUS

Screen Shot 2018-12-17 at 6.45.55 PM.png
  • Newbie
  • ...ound leads to this page. Plan Family Premium Country US  
  • Jᴀᴄᴋ
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Family account error

PlanPremiumCountrySpainDeviceAllOperating SystemAll My Question or Issue I can't join my family account because I receive always an error when I have to confirm the address. I tried to write it in a lot of ways but I receive always the same error:Spo...

  • Casual Listener
  • Plan Premium Country Spain Device All Operating System All   My Question or Issue  I can't join my family account because I receive always an error when I have to confirm the a...
  • Jᴀᴄᴋ
  • Roadie
  • 1939 Views
  • 4 replies
  • 0 likes
  • 1939 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Student to (invited) Premium Family: I want pay nomore 5€

I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?

  • Casual Listener
  • I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?  
  • Giuesse
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Student
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switch from a Family plan to another with no communication with the old plan owner

My Question or IssueI have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous suscription family plan. How can I switch to my new family'plan ...

  • Newbie
  • My Question or Issue I have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous s...
  • Guido
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Premium for family... invite issues

Hi there. I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do this and cannot find the answers in any of the instructions in this website o...

  • Newbie
  • Hi there.  I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used.  I find I am not able to do this and c...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Google Mini Promo Broken

I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...

  • Newbie
  • I saw a similar (not same issue) for this here.   When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
  • Jᴀᴄᴋ
  • Roadie
  • 1174 Views
  • 9 replies
  • 0 likes
  • All Platforms
    Other
  • 1174 Views
  • 9 replies
  • 0 likes

Superuser Contribution Family Premium Bug

I tried to get the family plan to work again. I have paid like $30 for nothing. Why do we have to doe work arounds for a commercial product. Please check my eariler posts from last year. Do you want to help. The Customer service is horrible. No one e...

  • Casual Listener
  •   I tried to get the family plan to work again.   I have paid like $30 for nothing.  Why do we have to doe work arounds for a commercial product.     Please check my e...
  • marcela123
  • Regular
  • 601 Views
  • 5 replies
  • 1 likes
  • 601 Views
  • 5 replies
  • 1 likes