Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82020 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62364 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197979 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29638 Views
44 replies
4 likes
Hello,I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with th...
Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
Spotify Star
704 Views
3 replies
0 likes
So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was working right for (very) small amount of time. Alexa then u...
So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was w...
Community Legend
613 Views
1 replies
0 likes
PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...
Plan Premium Country Canada My Question or Issue Hello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
Spotify Star
588 Views
3 replies
0 likes
ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni.Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. Ora però se accedo al programma e lei sta ascoltando io non...
ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni. Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. O...
Moderator
1297 Views
5 replies
0 likes
PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My Question or IssueHello. I have a family account and we are 4 members (roomates). One of us got kicked-out from the account. I sent to my roomate an invit but she can't join back ...
Plan Premium / Family Country France Device iPhone 8 Operating System iOS 10 My Question or Issue Hello. I have a family account and we are 4 members (roomates). One of us got kicked-out f...
Spotify Legend
403 Views
1 replies
1 likes
Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices are playing same song at the same time. We have samsung galaxy s8 and ...
Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
Spotify Star
708 Views
3 replies
0 likes
I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...
I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
Spotify Star
453 Views
3 replies
0 likes
Does the Premium for Family provide Parental Controls?I've seen the post that was started in 2012, been voted on nearly 3,000 times.But have seen a resent response from the moderators.Before I subscribe to the Premium for Family plan, I would like kn...
Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
Spotify Star
724 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
516 Views
1 replies
0 likes
HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...
Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
Community Legend
385 Views
1 replies
0 likes
PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...
Plan Premium for Family My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
Spotify Star
427 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
412 Views
1 replies
0 likes
I accidentally deleted my sister instead of resending invitation to her I have tried adding her multiple times and receive error 332 and she does not get the email for her to join again. familyUS Device(iPhone x)Operating System(iOS
I accidentally deleted my sister instead of resending invitation to her I have tried adding her multiple times and receive error 332 and she does not get the email for her to join again. family...
Spotify Star
1422 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
353 Views
1 replies
0 likes
I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...
I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
Roadie
388 Views
1 replies
0 likes
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? ...
Community Legend
578 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhoneX, iPhone 6s, iPad Mini, iPad ProOperating SystemiOS 12.3.1, Windows10 My Question or IssueMy 2 Echo Dots are not showing up as Spotify Connect devices when I link one of my family member Spotify accounts. Actually thes...
...onnect devices when I link one of my family member Spotify accounts. Actually these two Echo Dots are not shown in Spotify app from my family member devices. When I change the setup in Alexa to link i...
Visitor
7580 Views
10 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I've just upgraded to family But when family member accepts invitation, she's taken back to...
...bsp; I've just upgraded to family But when family member accepts invitation, she's taken back to my "Manage Subscription" page. She doesn't have previous subscription. (She has d...
Spotify Legend
507 Views
1 replies
0 likes
I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are literally living together in Taiwan, they have got kicked...
I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are l...
Spotify Legend
773 Views
3 replies
0 likes
Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-Seite verschiedene Meinungen gefunden, weshalb ich jetzt ziemli...
Hey, und zwar würde ich mir gerne Premium Family zulegen wollen. Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-S...
Spotify Legend
675 Views
1 replies
0 likes
