Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I canceled my subscription but it won't let me be added to my family's plan still?
Não consigo incluir um membro no meu plano familiar premium... envio o convite, ela recebe, mas não consegue concluir... Ela é menor de idade e mora comigo
I followed the prompts from the email I recieved but was invoiced at full price. I cancelled the order and can't place another order. How do I find out what my redemption code is?
Plan: Premium for familyCountry USA Device I have an iphone 6s, my son has an iphone 5Operating Systemios 10 My Question or IssueHi, I changed my plan to Family, invited my son and there are sveral issues: First, the invite says 'you are about to joi...
A few weeks ago I got into my family premium plan, but I think I failed to write the EXACT same physical address with my family, so it is declined a week ago because there were option to change it in settings. After I got kicked out of the family pla...
PlanPremium for familyCountryBelgium DeviceOneplus oneOperating SystemLineageOS 16 My Question or IssueMy account was added to our family subscription but it doesn't seem to be updating on my mobile Spotify. I can only use the shuffle play function a...
My father can't join the family subscription plan even after trying it multiple times now. He has the same physical adress as I have and he always gets the notification that he's unable to join after filling in his personal information. How can this ...
My payment denied this month because of insufficient funds in my account, but now I have the money and am able to pay, but it says I'm not eligible for the family plan, even though my dad and I reside at the same address. This was even before we move...
I invited my sister to my plan. She accepted the invitation and the subscription worked for a just one month, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We live in the same address. I would a...
I want to switch from Spotify family onto Spotify student but I wanted to know what will happen when I switch to the people on my account. I know at the end of the pay period they will no longer have premium but I wanted to know if they will be able ...
I took picture from my son phone to show you i have account and Album but i dont see it.PlanFree/PremiumCountry Device(, Samsung Galaxy S10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUSADeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy almost ex-husband and I have a family account. Is it possible to split our family account into two premium single accounts without losing any of our playlists, saved...
Hi there. I am a Premium for Family member, and I have invited my children. However, once the invitation e-mail arrives, it does not seem to work. I noted down the invitation code and pressed Accept Invitation. I (on my daughter's iPad) then get to a...
I subscribe to Premium Family. We have three accounts under this membership. Yesterday, my son was listening to Spotify on wi-fi and was kicked out, indicating that someone was listening on another device. Is it possible for the other family member t...
PlanFreeCountryMalaysia Device(iPad)Operating System(iOS 10My Question or Issue:My brother added me and my sister to his new Spotify premium family account but we are not able to join. If proof is need that we live in the same house, please let me kn...
PlanPremium for FamilyCountryAustraliaDeviceSamsung S5, Samsung A8 (2018), Acer ChromebookOperating SystemAndroid, Chrome My Question or IssueI read late-ish last year that Spotify had teamed up with Google and was giving Premium for Family users a G...
PlanFamilyCountryUnited States of AmericaDeviceAllOperating SystemAll My Question or IssueI appreciate the half-hearted workaround you've come up with to help combat explicit lyrics, but that's all it is; it's not a solution.Having to physically go t...
Plan Premium for family US Hello a few days ago i buy Premium for family for a one year, but when i enter in my accout i see wrong expiration date. [snip - Community Moderator edit]
PlanPremiumCountryUkDevice(iPhone 8Operating System(iOS 12.3 My Question or IssueI have premium family for myself and my husband but we are unable to both listen to our individual playlists at the same time. It tells me I am listening to his phone an...
Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wants