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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139805 Views
  • 32 replies
  • 8 likes
  • 139805 Views
  • 32 replies
  • 8 likes

Premium for family not working!

PlanPremium for FamilyNetherlands All Devices As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact Spotify directly (no customer support? wth!) I have to use this forum. This i...

  • Casual Listener
  • Plan Premium for Family Netherlands  All Devices   As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact S...
  • imshinra
  • Roadie
  • 15101 Views
  • 10 replies
  • 7 likes
  • Family premium account
  • 15101 Views
  • 10 replies
  • 7 likes

Superuser Contribution Aile planını yılda bir kere değiştirebilmem

Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını premium yaptı. Yeni hesaptaki premiuma katılmama izi...

  • Newbie
  • Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını p...
  • Guido
  • Spotify Legend
  • 2343 Views
  • 1 replies
  • 0 likes
  • 2343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account

PlanFamily accountCountry NADeviceSamsungOperating SystemAndroid My Question or Issue I have followed the instructions to add family members to family account but their Spotify account won't update, aka they accepted the invite, logged out and back i...

  • Newbie
  • Plan Family account Country  NA Device Samsung Operating System Android   My Question or Issue  I have followed the instructions to add family members to family account but t...
  • Jemi
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Han desaparecido las personas incluidas en mi subscripción familiar

Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres personas que estaban incluidas.PlanPremiumCountrySp...

  • Casual Listener
  • Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres ...
  • Jemi
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Family Sharing on a new account

PlanFree/PremiumCountry South Africa DeviceIpad and TV Device Question or Issue Hi,I opened a new spotify account this morning..I have entered my banking details etc.I am not worried by the trail period as I will use Spotify.I want to setup family sh...

  • Casual Listener
  • ...etails etc. I am not worried by the trail period as I will use Spotify. I want to setup family sharing but cannot see any options on my account.  
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

family plan - having trouble accepting the invitation

I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a chance to do so before I was removed from the plan. My s...

  • Newbie
  • I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a c...
  • Maxim
  • Spotify Star
  • 512 Views
  • 1 replies
  • 1 likes
  • 512 Views
  • 1 replies
  • 1 likes

Superuser Contribution Verifique mi dirección en un plan familiar y aún así pasaron mi cuenta a gratis ¿Qué puedo hacer?

PlanFree/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Family members removed

Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it said that address was verified. Somehow I realized that all my ...

  • Casual Listener
  •   Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it s...
  • akkayali7
  • Casual Listener
  • 1109 Views
  • 2 replies
  • 0 likes
  • 1109 Views
  • 2 replies
  • 0 likes

family member

I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family

  • Casual Listener
  • I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family 
  • Maxim
  • Spotify Star
  • 411 Views
  • 3 replies
  • 0 likes
  • Family Member
  • 411 Views
  • 3 replies
  • 0 likes

Solved!! Family plan cancel

Hi, I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan with, no longer have Spotify premium. Which we find strange since she should ha...

  • Regular
  •     Hi,   I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan w...
  • Luke
  • Spotify Star
  • 3857 Views
  • 9 replies
  • 0 likes
  • 3857 Views
  • 9 replies
  • 0 likes

Family plan

Hi, I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try again or try a different one" I already try 2 different cards both...

  • Regular
  • Hi,   I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try a...
  • Maxim
  • Spotify Star
  • 402 Views
  • 5 replies
  • 0 likes
  • 402 Views
  • 5 replies
  • 0 likes

Converting Premium plan to Family Plan when already have a full year subscription via Gift Cards

PlanPremium/FamilyCountry USADeviceAndroid phonesOperating System My Question or Issue I have a Premium account that is pre-paid via gift cards for the next year. We would like to convert to Premium for Family account. It seems the only way to do thi...

  • Newbie
  • Plan Premium/Family Country  USA Device Android phones Operating System   My Question or Issue  I have a Premium account that is pre-paid via gift cards for the next year.&n...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customization of playlists (cover and description box)

PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue i got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 6s,  pc) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue  i got kicked from my family, and when the leader i...
  • Jemi
  • Spotify Legend
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Terrible User Experience

There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...

  • Newbie
  • ...t states on your website and in my Spotify user acount. The Premium plan is $14.99. Spotify states that its Family and Premium plan but either way the price is inconsistent.  Suggestion offer t...
  • Luke
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daughters account cancelled from family plan because she is travelling.

I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine.last week, i was informed that her account was under suspicion and tah...

  • Newbie
  • I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine. last week, i w...
  • Maxim
  • Spotify Star
  • 2886 Views
  • 5 replies
  • 5 likes
  • divorced
    Family Plan
  • 2886 Views
  • 5 replies
  • 5 likes

Common-law family, Who do we contact to verify premium family plans?

My Question or IssueI live with my partner and we have been common law for a number of years. He is dirvorced, so they are with us for part of the week and they are with their mom for part of the week. They are my stepkids. Even if he and I get marri...

  • Casual Listener
  • ...he week.  They are my stepkids.  Even if he and I get married one day, I will not be changing my last name to match his and his kids.  Who do I talk to to get Spotify to stop removing my family...
  • Maxim
  • Spotify Star
  • 455 Views
  • 1 replies
  • 1 likes
  • Common-law
  • 455 Views
  • 1 replies
  • 1 likes

Family plan issue

PlPlanFamily Premium Country HnDeviceLG k8 Hi I've been trying to get the family plan but I receive the error that a problem has occur with the method payment, isn't the first time I use this card for this and already called the bank and there's no I...

  • Regular
  • PlPlan Family Premium    Country  Hn Device LG k8   Hi I've been trying to get the family plan but I receive the error that a problem has occur with the method payment, i...
  • Maxim
  • Spotify Star
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Never received my google home mini

PlanFamilyCountry DeviceIphone XS MaxOperating SystemiOs 10 I requested for my google home in November. I got the link in my email to purchase and did and everything went through. However its been about a month and I never got a confirmation email th...

  • Newbie
  • Plan Family Country   Device Iphone XS Max Operating System iOs 10   I requested for my google home in November. I got the link in my email to purchase and did and everything w...
  • AndresPadilla
  • Newbie
  • 6013 Views
  • 2 replies
  • 11 likes
  • Google Home Mini never came
  • 6013 Views
  • 2 replies
  • 11 likes

Superuser Contribution Google Home Mini Promotion

My Question or IssueI submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my personal google account, which is required for the promotion order t...

  • Casual Listener
  •   My Question or Issue I submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my persona...
  • Angie69
  • Casual Listener
  • 6136 Views
  • 12 replies
  • 2 likes
  • Google Home mini not free
  • 6136 Views
  • 12 replies
  • 2 likes

Cancelled my Family plan to join another family plan but not working..

I'm in a family plan. I am planning on leaving to join another family plan set up. Every time I cancel my premium plan, Spotify tells me the plan will cancel that day. Each day I check and see I'm still part of that family plan and not the one I want...

  • Newbie
  •   I'm in a family plan. I am planning on leaving to join another family plan set up. Every time I cancel my premium plan, Spotify tells me the plan will cancel that day. Each day I check and s...
  • Maxim
  • Spotify Star
  • 702 Views
  • 1 replies
  • 1 likes
  • Family Plan
  • 702 Views
  • 1 replies
  • 1 likes