Help Wizard

Step 1


Family plan

Family plan

Plan Family

Country Canada



iPhone 8

Operating System

iOS 10

My Question or Issue

I'm being refused the access to our family plan. I don't know what to do to solve it.


1 Reply

Hey there @Kimlachadu,


Thanks for posting and welcome to the Community!


Keep in mind that members of a Premium for Family plan must reside at the same physical address. If we’re having troubles verifying the members of a Premium for Family plan, they will be removed from the plan.


In this case, we'd suggest reaching out once more to your plan's owner and ask them to reinvite you once more following the steps here. You can then open an incognito or private window in your browser and accept the invitation anew.


If that doesn't do the trick, we're recommend reaching out to us by following the link here. This way, our support team can investigate further backstage for you.


Let us know how it goes 🙂

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