Topics with Label: Account

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71832 Views
  • 32 replies
  • 4 likes
  • 71832 Views
  • 32 replies
  • 4 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after in...
  • Yordan
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium account set back to Free

Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...

  • Casual Listener
  • ...nd I was set back to a free account. The person with whom I share the Duo Premium subscription, who is still in the Netherlands, does not experience any issues. Can someone please help me out? &n...
  • FrankSchoe
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • Account
  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login to kids app with partner account/phone (non-plan manager)

PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...

  • Visitor
  • ...nly a Premium Family plan manager can create a kids account   Expected Behavior when I login to the kids app, I'm allowed to see the kids accounts under this plan for me to choose from s...
  • Jeremy
  • Moderator
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
  • 388 Views
  • 1 replies
  • 0 likes

Family account change plan owner

Plan: FamilyFree/Premium: PremiumCountry: Sweden Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: all (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm on a family plan - me, mom and dad. Dad is the owner ...

  • Casual Listener
  • ...indows 10,etc.)   My Question or Issue Im on a family plan - me, mom and dad. Dad is the owner of the account and handles payment. He now wanted to reset password and realize it's an old work email t...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 417 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • ...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...
  • AJS1993
  • Casual Listener
  • 796 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 796 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...

  • Visitor
  • I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
  • Novy
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage Family plan

PlanPremiumCountrySpain My Question or IssueI would like to unsuscribe my acount from Family Plan, but i'm the managing account. I don't find how to do that and change de manager account to another person of the family plan. I can invite and cancel o...

  • Casual Listener
  •   Plan Premium Country Spain   My Question or Issue I would like to unsuscribe  my acount from Family Plan, but i'm the managing account. I don't find how to do that and c...
  • Ver
  • Moderator
  • 593 Views
  • 3 replies
  • 1 likes
  • Account
  • 593 Views
  • 3 replies
  • 1 likes

Knowing when a family account leaves?

Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...

  • Casual Listener
  • Hello! Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (w...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 1 replies
  • 0 likes

How to upgrade to ONE family account and delete other 3 existing accounts

My Question or IssueWe have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to delete the other 1 student and 2 free accounts? Or can the ...

  • Visitor
  • My Question or Issue We have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to d...
  • TreyAnastasio
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Split from Family Account

PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?

  • Visitor
  • Plan Family Country USA   My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?  
  • Mihail
  • Spotify Legend
  • 2014 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2014 Views
  • 2 replies
  • 0 likes

Country change for Spotify Family not available

Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on Netherlands. We have tried to change this, but it does not al...

  • Visitor
  • Hello!   My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on N...
  • KO799
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • Account
  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to to upgrade from premium to Family Plan

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...

  • Casual Listener
  • I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: " Unable to change plans. This could be b...
  • Ivan
  • Spotify Legend
  • 4067 Views
  • 12 replies
  • 0 likes
  • Account
  • 4067 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family payment blocked by vodacom

PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...

  • Newbie
  •   Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime  Operating System Android Oreo,   My Question or Issue I can't pay for spotify premium family...
  • Ivan
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 395 Views
  • 1 replies
  • 1 likes

Family Plan Adress not Confirming, even though address matches.

I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true. Can you please fix this!! PlanFamily PlanCountryUSADevice(iPhone 8, Samsun...

  • Casual Listener
  • I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true.  Can you please f...
  • Luan
  • Spotify Star
  • 420 Views
  • 3 replies
  • 0 likes
  • Account
  • 420 Views
  • 3 replies
  • 0 likes

How to change account owner

Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?

  • Newbie
  • Hello. We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
  • skroon19
  • Composer
  • 3931 Views
  • 1 replies
  • 0 likes
  • Account
  • 3931 Views
  • 1 replies
  • 0 likes

Family Account

We signed up for a family account so my two sons can access spotify on their devices. They do not have email addresses. Am i supposed to create and account for each of the then link it to our main one or do I use the email from the main one for each ...

  • Visitor
  • We signed up for a family account so my two sons can access spotify on their devices. They do not have email addresses. Am i supposed to create and account for each of the then link it to our main o...
  • OneByBoo
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Account
  • 565 Views
  • 1 replies
  • 0 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 553 Views
  • 1 replies
  • 0 likes

Just signed up for Family plan and the Manage button does not show up

Hi - I paid for the Premium Family account this morning, but the account is not showing up as a Family account. The manage button is not present.

  • Visitor
  • Hi - I paid for the Premium Family account this morning, but the account is  not showing up as a Family account.  The manage button is not present.
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Question and thoughts.

I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...

  • Not applicable
  • ...our 'Family' model to be used by less traditional family setups?  Yours, quite narked, a long term loyal premium user, who is more than likely going to close their account and go elsewhere.&n...
  • Ivan
  • Spotify Legend
  • 6779 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
  • 6779 Views
  • 1 replies
  • 4 likes