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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126805 Views
  • 32 replies
  • 8 likes
  • 126805 Views
  • 32 replies
  • 8 likes

How to change account owner

Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?

  • Newbie
  • Hello. We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
  • annelieswm
  • Newbie
  • 12367 Views
  • 7 replies
  • 0 likes
  • Account
  • 12367 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I have ...
  • LeoA99
  • Newbie
  • 17107 Views
  • 39 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 17107 Views
  • 39 replies
  • 0 likes

Superuser Contribution Unable to to upgrade from premium to Family Plan

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...

  • Casual Listener
  • I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be b...
  • Susan_GP
  • Moderator
  • 7219 Views
  • 14 replies
  • 0 likes
  • Account
  • 7219 Views
  • 14 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after inv...
  • offZenimo
  • Newbie
  • 705 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 705 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium account set back to Free

Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...

  • Casual Listener
  • ...nd I was set back to a free account. The person with whom I share the Duo Premium subscription, who is still in the Netherlands, does not experience any issues. Can someone please help me out? &n...
  • FrankSchoe
  • Casual Listener
  • 1345 Views
  • 2 replies
  • 0 likes
  • Account
  • 1345 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Remove user on spotify family

Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.

  • Newbie
  • Can someone help me with to delete a spotify user in Spotify Family. Because i added someone who i don't want to add anymore.    
  • Alex
  • Spotify Legend
  • 126054 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 126054 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cannot login to kids app with partner account/phone (non-plan manager)

PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...

  • Visitor
  • ...nly a Premium Family plan manager can create a kids account   Expected Behavior when I login to the kids app, I'm allowed to see the kids accounts under this plan for me to choose from s...
  • Jeremy
  • Spotify
  • 690 Views
  • 1 replies
  • 0 likes
  • Account
  • 690 Views
  • 1 replies
  • 0 likes

Family account change plan owner

Plan: FamilyFree/Premium: PremiumCountry: Sweden Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: all (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm on a family plan - me, mom and dad. Dad is the owner ...

  • Casual Listener
  • ...indows 10,etc.)   My Question or Issue Im on a family plan - me, mom and dad. Dad is the owner of the account and handles payment. He now wanted to reset password and realize it's an old work email t...
  • Billy-J
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • Account
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 888 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 888 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • ...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...
  • AJS1993
  • Casual Listener
  • 2972 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 2972 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...

  • Visitor
  • I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
  • Novy
  • Moderator
  • 776 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 776 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

  • Newbie
  • Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
  • Elena
  • Moderator
  • 258349 Views
  • 159 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 258349 Views
  • 159 replies
  • 10 likes

Superuser Contribution Manage Family plan

PlanPremiumCountrySpain My Question or IssueI would like to unsuscribe my acount from Family Plan, but i'm the managing account. I don't find how to do that and change de manager account to another person of the family plan. I can invite and cancel o...

  • Casual Listener
  •   Plan Premium Country Spain   My Question or Issue I would like to unsuscribe  my acount from Family Plan, but i'm the managing account. I don't find how to do that and c...
  • Ver
  • Spotify Legend
  • 914 Views
  • 3 replies
  • 1 likes
  • Account
  • 914 Views
  • 3 replies
  • 1 likes

Knowing when a family account leaves?

Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...

  • Casual Listener
  • Hello! Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (w...
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 420 Views
  • 1 replies
  • 0 likes

How to upgrade to ONE family account and delete other 3 existing accounts

My Question or IssueWe have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to delete the other 1 student and 2 free accounts? Or can the ...

  • Visitor
  • My Question or Issue We have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to d...
  • AdamDam
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
  • 538 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Split from Family Account

PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?

  • Visitor
  • Plan Family Country USA   My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?  
  • Mihail
  • Spotify Legend
  • 7161 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 7161 Views
  • 2 replies
  • 0 likes

Country change for Spotify Family not available

Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on Netherlands. We have tried to change this, but it does not al...

  • Visitor
  • Hello!   My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on N...
  • KO799
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • Account
  • 501 Views
  • 2 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 2702 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2702 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family payment blocked by vodacom

PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...

  • Casual Listener
  •   Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime  Operating System Android Oreo,   My Question or Issue I can't pay for spotify premium family...
  • Ivan
  • Spotify Legend
  • 617 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 617 Views
  • 1 replies
  • 1 likes

Family Plan Adress not Confirming, even though address matches.

I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true. Can you please fix this!! PlanFamily PlanCountryUSADevice(iPhone 8, Samsun...

  • Casual Listener
  • I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true.  Can you please f...
  • Luan
  • Spotify Star
  • 613 Views
  • 3 replies
  • 0 likes
  • Account
  • 613 Views
  • 3 replies
  • 0 likes