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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
77702 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
56805 Views
23 replies
6 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
194837 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28832 Views
44 replies
4 likes
Me mudei recentemente e preciso alterar o endereço da minha conta para criar um plano família com as outras pessoas que moram comigo, o endereço que está nela é da primeira casa em que morei quando criei, está totalmente desatualizado.
Me mudei recentemente e preciso alterar o endereço da minha conta para criar um plano família com as outras pessoas que moram comigo, o endereço que está nela é da primeira casa em que morei quando c...
Spotify Star
210 Views
4 replies
1 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy partner has sent me an invite to his family plan. He is using only 3 of his 6 spots. He has m...
...as sent me an invite to his family plan. He is using only 3 of his 6 spots. He has moved in with me and he has changed his address to mine. We have triple checked that his new account h...
Moderator
112 Views
1 replies
0 likes
My Question or IssueHi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be impossible. Why? What am I doing wrong?
My Question or Issue Hi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be i...
Moderator
1002 Views
5 replies
0 likes
PlanPremiumCountryEngland My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I can't click on the option 'Add members to your plan' - See attachment. When I sent her the 'Invite so...
Plan Premium Country England My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I c...
Moderator
566 Views
9 replies
0 likes
Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
Hello. We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
Casual Listener
28037 Views
27 replies
1 likes
PlanFamilyCountryUSA DeviceS10+Operating SystemAndroid My Question or IssueTrying to use the Spotify kids app for the first time, when I try logging in with my family account, after the login page it shows the privacy notice for half a second and goe...
Plan Family Country USA Device S10+ Operating System Android My Question or Issue Trying to use the Spotify kids app for the first time, when I try logging in with my family account...
Casual Listener
1094 Views
2 replies
0 likes
I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...
I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be b...
Moderator
10204 Views
14 replies
0 likes
PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...
Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inv...
Newbie
999 Views
2 replies
0 likes
Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...
...nd I was set back to a free account. The person with whom I share the Duo Premium subscription, who is still in the Netherlands, does not experience any issues. Can someone please help me out? &n...
Casual Listener
1923 Views
2 replies
0 likes
Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.
Can someone help me with to delete a spotify user in Spotify Family. Because i added someone who i don't want to add anymore.
Spotify Legend
134815 Views
9 replies
0 likes
PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...
...nly a Premium Family plan manager can create a kids account Expected Behavior when I login to the kids app, I'm allowed to see the kids accounts under this plan for me to choose from s...
Spotify Legend
1028 Views
1 replies
0 likes
Plan: FamilyFree/Premium: PremiumCountry: Sweden Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: all (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm on a family plan - me, mom and dad. Dad is the owner ...
...indows 10,etc.) My Question or Issue Im on a family plan - me, mom and dad. Dad is the owner of the account and handles payment. He now wanted to reset password and realize it's an old work email t...
Spotify Star
849 Views
1 replies
0 likes
Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...
Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
Spotify Star
1255 Views
3 replies
0 likes
PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...
...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...
Casual Listener
3742 Views
4 replies
0 likes
I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...
I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
Moderator
962 Views
1 replies
0 likes
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
Moderator
294720 Views
159 replies
11 likes
PlanPremiumCountrySpain My Question or IssueI would like to unsuscribe my acount from Family Plan, but i'm the managing account. I don't find how to do that and change de manager account to another person of the family plan. I can invite and cancel o...
Plan Premium Country Spain My Question or Issue I would like to unsuscribe my acount from Family Plan, but i'm the managing account. I don't find how to do that and c...
Spotify Legend
1191 Views
3 replies
1 likes
Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...
Hello! Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (w...
Spotify Star
697 Views
1 replies
0 likes
My Question or IssueWe have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to delete the other 1 student and 2 free accounts? Or can the ...
My Question or Issue We have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to d...
Spotify Star
708 Views
1 replies
0 likes
PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Plan Family Country USA My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Spotify Legend
13764 Views
2 replies
0 likes
