Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20302 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179443 Views
32 replies
9 likes
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
Moderator
7552 Views
3 replies
0 likes
Dear Officials,I am a client of yours using the Duo feature. But every time I use this product, I get the "address not verified" message. instead, create a numeric code when the main member logs into this system and the 2nd user can run the system by...
Dear Officials, I am a client of yours using the Duo feature. But every time I use this product, I get the "address not verified" message. instead, create a numeric code when the main member lo...
Spotify Legend
589 Views
1 replies
0 likes
I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...
I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...
Moderator
34484 Views
14 replies
14 likes
Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...
Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page w...
Spotify Star
1497 Views
1 replies
1 likes
Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email . Until last Thursday (2/22/2018) everything work...
Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, l...
Roadie
844 Views
1 replies
0 likes
I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the library after downloading them. However, every so often...
I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the libr...
Community Legend
583 Views
1 replies
0 likes
