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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 74978 Views
  • 32 replies
  • 5 likes
  • 74978 Views
  • 32 replies
  • 5 likes

Not able to renew Family Plan

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done. I have double-checked the cards in question and they have credit. PlanPremium...

  • Casual Listener
  • ...hecked the cards in question and they have credit.   Plan Premium for Family Country   Device (PC/PS4/Moto G5s) Operating System ( Android Oreo, Windows 10,PS4)   My Q...
  • Brunelicia
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • family
    Payment
  • 374 Views
  • 3 replies
  • 0 likes

Problemas para pagamento

Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...

  • Casual Listener
  • Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a s...
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 1 likes
  • Other
    pagamento
    Payment
  • 287 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought family, payed for it but now i have premium again.

My Question or IssueOn 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i go to the family page i just see the ''get family!'' instead of all the...

  • Newbie
  •     My Question or Issue On 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i g...
  • Katerina
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • family
    Payment
    Premium
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium fam errases my family members every month

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is there a solution for this?

  • Newbie
  • It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is t...
  • Katerina
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Fam Prem
    Payment
    premium. Help
  • 426 Views
  • 1 replies
  • 0 likes

My brother keeps getting blocked from our Family Suscription

PlanFamily PremiumCountryGreece My Question or IssueI have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got kicked out, and when I re-invited him, he can't join anymore. I invited him...

  • Casual Listener
  • Plan Family Premium Country Greece   My Question or Issue I have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got k...
  • Maxim
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • critical bug
    Members
    Payment
    Premium for Family
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Passare da Premium a Premium for Family

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 euro sprecando i 9.99 euro del recente rinnovo oppure ...

  • Newbie
  • Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 e...
  • imattolo
  • Community Legend
  • 1885 Views
  • 1 replies
  • 0 likes
  • family
    Payment
    Premium
  • 1885 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from just-paid student to family

Hi I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment Do I lose the already paid money? Because the owner of the family has to pay for me probably right now...

  • Newbie
  • Hi   I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment  Do I lose the already paid m...
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • family
    Payment
    Price
    Student
  • 279 Views
  • 1 replies
  • 0 likes

Upgrade from premium to premium for family

So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I get charged the full amount that premium family cos...

  • Newbie
  • So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I...
  • LeoRager
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • family
    Payment
    Premium for Family
    Subscribtion
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Lost my credit card

Hello all, I lost my credit card this weekend and want to cancel. I am waiting to receive my new on for change settings of payment here, but in this "help" from Spotify site don't help at all and I can't found a way to talk with them. Anyone can help...

  • Casual Listener
  • Hello all,   I lost my credit card this weekend and want to cancel. I am waiting to receive my new on for change settings of payment here, but in this "help" from Spotify site don't help at a...
  • Felixh31
  • Music Fan
  • 666 Views
  • 2 replies
  • 0 likes
  • Credit Card
    lost
    Payment
  • 666 Views
  • 2 replies
  • 0 likes

Solved!! Family Account Double Payment in 5 days

Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I have no clue about this situation. What should i do...

  • Newbie
  • Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I...
  • LeoRager
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    double
    family
    Payment
  • 328 Views
  • 1 replies
  • 0 likes

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