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Topics with Label: Subscription

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Forum Posts

Solved!!Superuser Contribution Continuation of spotify family after KPN contract ending.

Hi, My Spotify family account is linked to my KPN contract. As I am planned to leave KPN, how do I continue with Spotify family?As I don't want to lose al our playlists and accounts for myself and my kids.Can I include (after contract end) all free a...

Newbie

Hi,   My Spotify family account is linked to my KPN contract. As I am planned to leave KPN, how do I continue with Spotify family? As I don't want to lose al our playlists and accounts for m...

Atkins1175

Visitor

594 Views

4 replies

0 likes

Subscription
  • 594 Views
  • 4 replies
  • 0 likes

Solved!! Spotify dropped my service but still charges me

Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...

Casual Listener

Spotify emailed me to verify my address.  I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join.  Did not r...

Maxim

Spotify Star

343 Views

3 replies

0 likes

Subscription
  • 343 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium bug

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...

Casual Listener

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the...

OscarDC

Moderator

1938 Views

4 replies

0 likes

Subscription
  • 1938 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family member from another country

Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!

Newbie

Hi!  I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me?   thank you in advance!

Jeremy

Spotify Legend

948 Views

2 replies

0 likes

Subscription
  • 948 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

Casual Listener

Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...

Maxim

Spotify Star

1195 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 1195 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have Premium for Family, but only one person can listen at a time. Why?

Plan Family Country canada Device (iPhone SE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have changed to the family premium subscription with one member registered. In september... However, still only one user is a...

Casual Listener

...o the family premium subscription with one member registered. In september... However, still only one user is allowed at the time.  What can I do?      

Novy

Moderator

10542 Views

13 replies

0 likes

Subscription
  • 10542 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

Casual Listener

...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...

AJS1993

Casual Listener

3641 Views

4 replies

0 likes

Account
Premium
Security
Subscription
  • 3641 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Pago anual de plan familiar

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.

Casual Listener

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago?   Saludos.

Elena

Moderator

80376 Views

20 replies

8 likes

Subscription
  • 80376 Views
  • 20 replies
  • 8 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

Newbie

Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...

Elena

Moderator

292332 Views

159 replies

10 likes

Account
Premium
Subscription
  • 292332 Views
  • 159 replies
  • 10 likes

Solved!!Superuser Contribution Did anyone get the promo code for google mini?

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...

Casual Listener

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...

Elena

Moderator

34657 Views

14 replies

14 likes

Mobile
Subscription
  • 34657 Views
  • 14 replies
  • 14 likes

Solved!!Superuser Contribution family plan different countries for months

I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account?PlanFamilyCountryColombia

Newbie

I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account? Plan Family Country Colombia   

Xenia

Moderator

122467 Views

4 replies

0 likes

Subscription
  • 122467 Views
  • 4 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

Casual Listener

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...

Petya

Community Legend

3001 Views

4 replies

0 likes

Account
Premium
Subscription
  • 3001 Views
  • 4 replies
  • 0 likes

[All Platforms][Subscription] payment continued or not?

I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments

Visitor

I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments

OneByBoo

Roadie

504 Views

1 replies

0 likes

All Platforms
Subscription
  • 504 Views
  • 1 replies
  • 0 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

Visitor

I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...

OneByBoo

Roadie

1104 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 1104 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Temporarily suspend "Family under one roof" requirement

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...

Visitor

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together.  Now would be a fine time to suspend the (g...

Katerina

Spotify Legend

775 Views

1 replies

4 likes

All Platforms
Subscription
  • 775 Views
  • 1 replies
  • 4 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

Casual Listener

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...

Xenia

Moderator

812 Views

1 replies

0 likes

iOS
Subscription
  • 812 Views
  • 1 replies
  • 0 likes

Cambiar nombre de suscripción

Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.

Newbie

Hola, Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..?? Espero que me ayuden.

Billy-J

Spotify Star

748 Views

1 replies

0 likes

Subscription
  • 748 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Still problems with GOogle Mini redemption months later

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...

Casual Listener

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion.  which I never received.  si I have spent countless hours on the phone and chat with s...

ckreuger

Casual Listener

761 Views

1 replies

0 likes

All Platforms
Subscription
  • 761 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini code (Family Prem) with Facebook account (no email)

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...

Newbie

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email.   I created my account with my Facebook a...

Guido

Spotify Legend

1302 Views

1 replies

0 likes

Subscription
Web Player
  • 1302 Views
  • 1 replies
  • 0 likes