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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93472 Views
  • 32 replies
  • 5 likes
  • 93472 Views
  • 32 replies
  • 5 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I have ...
  • Lyubka
  • Moderator
  • 10229 Views
  • 27 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 10229 Views
  • 27 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium bug

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...

  • Casual Listener
  • Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the...
  • OscarDC
  • Moderator
  • 936 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 936 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family member from another country

Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!

  • Newbie
  • Hi!  I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me?   thank you in advance!
  • Jeremy
  • Spotify
  • 419 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 419 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 688 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 688 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have Premium for Family, but only one person can listen at a time. Why?

Plan Family Country canada Device (iPhone SE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have changed to the family premium subscription with one member registered. In september... However, still only one user is a...

  • Casual Listener
  • ...o the family premium subscription with one member registered. In september... However, still only one user is allowed at the time.  What can I do?      
  • Novy
  • Moderator
  • 7167 Views
  • 13 replies
  • 0 likes
  • family
    Subscription
  • 7167 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • ...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...
  • AJS1993
  • Casual Listener
  • 2674 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 2674 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Pago anual de plan familiar

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.

  • Casual Listener
  • Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago?   Saludos.
  • Elena
  • Moderator
  • 63638 Views
  • 20 replies
  • 7 likes
  • Subscription
  • 63638 Views
  • 20 replies
  • 7 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

  • Newbie
  • Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
  • Elena
  • Moderator
  • 234929 Views
  • 159 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 234929 Views
  • 159 replies
  • 10 likes

Solved!!Superuser Contribution Did anyone get the promo code for google mini?

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...

  • Casual Listener
  • I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...
  • Elena
  • Moderator
  • 32215 Views
  • 14 replies
  • 14 likes
  • Mobile
    Subscription
  • 32215 Views
  • 14 replies
  • 14 likes

Solved!!Superuser Contribution family plan different countries for months

I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account?PlanFamilyCountryColombia

  • Newbie
  • I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account? Plan Family Country Colombia   
  • Xenia
  • Moderator
  • 60335 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 60335 Views
  • 4 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 2420 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2420 Views
  • 4 replies
  • 0 likes

[All Platforms][Subscription] payment continued or not?

I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments

  • Visitor
  • I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
  • OneByBoo
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Community Legend
  • 780 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 780 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Temporarily suspend "Family under one roof" requirement

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...

  • Visitor
  • Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together.  Now would be a fine time to suspend the (g...
  • Katerina
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 509 Views
  • 1 replies
  • 4 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 600 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 600 Views
  • 1 replies
  • 0 likes

Cambiar nombre de suscripción

Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.

  • Newbie
  • Hola, Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..?? Espero que me ayuden.
  • Billy-J
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 519 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Still problems with GOogle Mini redemption months later

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...

  • Casual Listener
  • In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion.  which I never received.  si I have spent countless hours on the phone and chat with s...
  • ckreuger
  • Casual Listener
  • 505 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini code (Family Prem) with Facebook account (no email)

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...

  • Newbie
  • I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email.   I created my account with my Facebook a...
  • Guido
  • Spotify Legend
  • 1018 Views
  • 1 replies
  • 0 likes
  • Subscription
    Web Player
  • 1018 Views
  • 1 replies
  • 0 likes

Solved!! Close and rejoin a family plan

Good morning everyone, I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the same members? Thank you for your answers.

  • Casual Listener
  • Good morning everyone,   I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the s...
  • Maxim
  • Spotify Star
  • 821 Views
  • 3 replies
  • 0 likes
  • family
    Subscription
    Troubleshooting
  • 821 Views
  • 3 replies
  • 0 likes