Topics with Label: Subscription

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 70986 Views
  • 32 replies
  • 4 likes
  • 70986 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12489 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12489 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54484 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54484 Views
  • 0 replies
  • 15 likes

Superuser Contribution Family member from another country

Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!

  • Newbie
  • Hi!  I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me?   thank you in advance!
  • Jeremy
  • Moderator
  • 365 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 417 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • ...igned up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not r...
  • AJS1993
  • Casual Listener
  • 796 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 796 Views
  • 4 replies
  • 0 likes

Solved!! Duo Premium bug

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...

  • Casual Listener
  • Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the...
  • fortuuna
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 430 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] payment continued or not?

I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments

  • Visitor
  • I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
  • OneByBoo
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Temporarily suspend "Family under one roof" requirement

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...

  • Visitor
  • Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together.  Now would be a fine time to suspend the (g...
  • Katerina
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 453 Views
  • 1 replies
  • 4 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 1018 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1018 Views
  • 4 replies
  • 0 likes

Cambiar nombre de suscripción

Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.

  • Newbie
  • Hola, Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..?? Espero que me ayuden.
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I have ...
  • Dian
  • Moderator
  • 7368 Views
  • 21 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7368 Views
  • 21 replies
  • 0 likes

[All Platforms][Subscription] Still problems with GOogle Mini redemption months later

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...

  • Casual Listener
  • In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion.  which I never received.  si I have spent countless hours on the phone and chat with s...
  • ckreuger
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini code (Family Prem) with Facebook account (no email)

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...

  • Newbie
  • I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email.   I created my account with my Facebook a...
  • Guido
  • Spotify Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • Subscription
    Web Player
  • 717 Views
  • 1 replies
  • 0 likes

Solved!! Close and rejoin a family plan

Good morning everyone, I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the same members? Thank you for your answers.

  • Casual Listener
  • Good morning everyone,   I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the s...
  • Maxim
  • Spotify Star
  • 691 Views
  • 3 replies
  • 0 likes
  • family
    Subscription
    Troubleshooting
  • 691 Views
  • 3 replies
  • 0 likes

Family Premium admin moving country--what happens to family member in previous country?

PlanPremium FamilyCountryNew Zealand Device(iPhone 6 s Plus, and PC)Operating System( Windows 10) My Question or IssueI am currently the admin for my Premium Family account in New Zealand. I will be moving to the US and my family member will remain i...

  • Casual Listener
  • Plan Premium Family Country New Zealand   Device (iPhone 6 s Plus, and PC) Operating System ( Windows 10)   My Question or Issue I am currently the admin for my Premium Family a...
  • Jᴀᴄᴋ
  • Roadie
  • 441 Views
  • 3 replies
  • 0 likes
  • family
    Subscription
  • 441 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have Premium for Family, but only one person can listen at a time. Why?

Plan Family Country canada Device (iPhone SE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have changed to the family premium subscription with one member registered. In september... However, still only one user is a...

  • Casual Listener
  • ...o the family premium subscription with one member registered. In september... However, still only one user is allowed at the time.  What can I do?      
  • Novy
  • Moderator
  • 2970 Views
  • 13 replies
  • 0 likes
  • family
    Subscription
  • 2970 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Did anyone get the promo code for google mini?

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...

  • Casual Listener
  • I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...
  • Elena
  • Moderator
  • 27761 Views
  • 14 replies
  • 14 likes
  • Mobile
    Subscription
  • 27761 Views
  • 14 replies
  • 14 likes

Family Plan

Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?

  • Newbie
  • Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Google Home Mini Out Of Stock For Premium Family Reward

Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link? I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though google has plenty of stock, but I can't apply the discount unle...

  • Casual Listener
  • Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link?  I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though g...
  • jchinn
  • Casual Listener
  • 481 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 481 Views
  • 1 replies
  • 0 likes