Topics with Label: Premium

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71686 Views
  • 32 replies
  • 4 likes
  • 71686 Views
  • 32 replies
  • 4 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after i...
  • Yordan
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! replacing someone in my family

if I delete someone from my family can I immediately replace them with a new family member? I read that if I send a join link, it will remove a current member but does it randomly choose a member, or do I select? I hope that all makes sense, thank yo...

  • Casual Listener
  • if I delete someone from my family   can I immediately replace them with a new family member?   I read that if I send a join link, it will remove a current member   but does it r...
  • Billy-J
  • Spotify Star
  • 1048 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1048 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • Plan Premium (family) Country The Netherlands   Device (Samsung a8 (2018), Dell G3) Operating System (Android Oreo, Windows 10)   My Question or Issue My sister and I have s...
  • AJS1993
  • Casual Listener
  • 796 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 796 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...

  • Visitor
  • I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
  • Novy
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 432 Views
  • 1 replies
  • 0 likes

Knowing when a family account leaves?

Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...

  • Casual Listener
  • ...e has to pay. My Question  Is there any way for me to check when he left? Thank you!   Plan Family Premium Country Spain
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • Mihail
  • Spotify Legend
  • 667 Views
  • 4 replies
  • 1 likes
  • Premium
  • 667 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Split from Family Account

PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?

  • Visitor
  • Plan Family Country USA   My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?  
  • Mihail
  • Spotify Legend
  • 2005 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2005 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family payment blocked by vodacom

PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...

  • Newbie
  •   Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime  Operating System Android Oreo,   My Question or Issue I can't pay for spotify premium family...
  • Ivan
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 395 Views
  • 1 replies
  • 1 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Question and thoughts.

I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...

  • Not applicable
  • I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, m...
  • Ivan
  • Spotify Legend
  • 6762 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
  • 6762 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Account not connected to premium family

PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...

  • Not applicable
  • Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
  • Mario
  • Moderator
  • 2783 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 2783 Views
  • 5 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 1025 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1025 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I h...
  • Dian
  • Moderator
  • 7429 Views
  • 21 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7429 Views
  • 21 replies
  • 0 likes

Cannot add my sister to my Spotify Premium Family list

PlanPremium CountrySlovakiaDevicePC, Samsung My Question or IssueHello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to add her again. Can you please give me some hints about what could go wrong? Tha...

  • Casual Listener
  • Plan Premium  Country Slovakia Device PC, Samsung  My Question or Issue Hello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to a...
  • kayakondacska
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • family
    Premium
  • 376 Views
  • 2 replies
  • 0 likes

my husband get blocked from family membership

PremiumTurkeyIphone 7 iOS 11.4.1I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite has approved. but later his membership was cancelled all of sudden ...

  • Newbie
  • Premium Turkey Iphone 7  iOS 11.4.1 I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite h...
  • Brunelicia
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • family
    iphone 7
    membership
    Premium
    Turkey
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema cambio de tarjeta

He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias

  • Newbie
  • He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse.  ...
  • Daisy
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • familia
    family
    planfamiliar
    Premium
    premiun family
  • 324 Views
  • 1 replies
  • 0 likes

Terrible User Experience

There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...

  • Newbie
  • ...t states on your website and in my Spotify user acount. The Premium plan is $14.99. Spotify states that its Family and Premium plan but either way the price is inconsistent.  Suggestion offer t...
  • Luke
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 2146 Views
  • 4 replies
  • 0 likes
  • family
    Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 2146 Views
  • 4 replies
  • 0 likes