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The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20212 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179184 Views
32 replies
9 likes
PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...
Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after i...
Newbie
915 Views
2 replies
0 likes
Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...
Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
Newbie
1384 Views
6 replies
1 likes
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in my phone? Or are credit cards the only option? I ho...
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have i...
Moderator
7901 Views
3 replies
0 likes
Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.
Can someone help me with to delete a spotify user in Spotify Family. Because i added someone who i don't want to add anymore.
Spotify Legend
134098 Views
9 replies
0 likes
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. The "How to" guide" is retarded as it shows a screenshot of so...
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. &n...
Spotify Star
6411 Views
4 replies
2 likes
PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...
Plan Premium Country UK Device IPhone/Windows Operating System iOS My Question or Issue I had a family member who lives with me on my family premium and I accidently d...
Newbie
4850 Views
4 replies
0 likes
Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...
Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
Spotify Star
1145 Views
3 replies
0 likes
if I delete someone from my family can I immediately replace them with a new family member? I read that if I send a join link, it will remove a current member but does it randomly choose a member, or do I select? I hope that all makes sense, thank yo...
if I delete someone from my family can I immediately replace them with a new family member? I read that if I send a join link, it will remove a current member but does it r...
Spotify Star
2871 Views
3 replies
0 likes
PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...
Plan Premium (family) Country The Netherlands Device (Samsung a8 (2018), Dell G3) Operating System (Android Oreo, Windows 10) My Question or Issue My sister and I have s...
Casual Listener
3589 Views
4 replies
0 likes
I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...
I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
Moderator
904 Views
1 replies
0 likes
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...
Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
Moderator
290095 Views
159 replies
10 likes
Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...
...e has to pay. My Question Is there any way for me to check when he left? Thank you! Plan Family Premium Country Spain
Spotify Star
608 Views
1 replies
0 likes
Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y sigue apareciendo eso. A que se debe? ya reinicie el computa...
Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y s...
Moderator
706 Views
2 replies
0 likes
PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Plan Family Country USA My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Spotify Legend
12713 Views
2 replies
0 likes
I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...
I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
Community Legend
2979 Views
4 replies
0 likes
PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...
Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime Operating System Android Oreo, My Question or Issue I can't pay for spotify premium family...
Spotify Legend
819 Views
1 replies
1 likes
I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...
I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. H...
Roadie
1083 Views
1 replies
0 likes
I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...
I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, m...
Spotify Legend
13725 Views
1 replies
6 likes
PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...
Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
Spotify Legend
5079 Views
5 replies
0 likes
PlanFree/PremiumCountry Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to combine the accounts into a family account. Is this possible and how?
Plan Free/Premium Country Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to c...
Spotify Legend
4503 Views
5 replies
0 likes
