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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95835 Views
  • 32 replies
  • 5 likes
  • 95835 Views
  • 32 replies
  • 5 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after i...
  • offZenimo
  • Newbie
  • 508 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 508 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I h...
  • Lyubka
  • Moderator
  • 10345 Views
  • 27 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 10345 Views
  • 27 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • marinamand02
  • Newbie
  • 915 Views
  • 6 replies
  • 1 likes
  • Premium
  • 915 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Premium upgrade without credit card

Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in my phone? Or are credit cards the only option? I ho...

  • Newbie
  • Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have i...
  • Novy
  • Moderator
  • 6410 Views
  • 3 replies
  • 0 likes
  • Premium
    upgrade
  • 6410 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Remove user on spotify family

Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.

  • Newbie
  • Can someone help me with to delete a spotify user in Spotify Family. Because i added someone who i don't want to add anymore.    
  • Alex
  • Moderator
  • 117111 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 117111 Views
  • 9 replies
  • 0 likes

Solved!! Can't add family members on Spotify???

I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. The "How to" guide" is retarded as it shows a screenshot of so...

  • Newbie
  • I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members.  But when I go to Family there is no option to add more family members. &n...
  • MattSuda
  • Spotify Star
  • 4020 Views
  • 4 replies
  • 1 likes
  • Premium
  • 4020 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 2716 Views
  • 4 replies
  • 0 likes
  • family
    Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 2716 Views
  • 4 replies
  • 0 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 691 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 691 Views
  • 3 replies
  • 0 likes

Solved!! replacing someone in my family

if I delete someone from my family can I immediately replace them with a new family member? I read that if I send a join link, it will remove a current member but does it randomly choose a member, or do I select? I hope that all makes sense, thank yo...

  • Casual Listener
  • if I delete someone from my family   can I immediately replace them with a new family member?   I read that if I send a join link, it will remove a current member   but does it r...
  • Billy-J
  • Spotify Star
  • 2220 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2220 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • Plan Premium (family) Country The Netherlands   Device (Samsung a8 (2018), Dell G3) Operating System (Android Oreo, Windows 10)   My Question or Issue My sister and I have s...
  • AJS1993
  • Casual Listener
  • 2674 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 2674 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...

  • Visitor
  • I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
  • Novy
  • Moderator
  • 661 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 661 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

  • Newbie
  • Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
  • Elena
  • Moderator
  • 235299 Views
  • 159 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 235299 Views
  • 159 replies
  • 10 likes

Knowing when a family account leaves?

Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...

  • Casual Listener
  • ...e has to pay. My Question  Is there any way for me to check when he left? Thank you!   Plan Family Premium Country Spain
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium familiar

Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y sigue apareciendo eso. A que se debe? ya reinicie el computa...

  • Casual Listener
  • Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y s...
  • Xenia
  • Moderator
  • 403 Views
  • 2 replies
  • 0 likes
  • Familiar
    Premium
  • 403 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Split from Family Account

PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?

  • Visitor
  • Plan Family Country USA   My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?  
  • Mihail
  • Spotify Legend
  • 3197 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 3197 Views
  • 2 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 2423 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2423 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family payment blocked by vodacom

PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...

  • Newbie
  •   Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime  Operating System Android Oreo,   My Question or Issue I can't pay for spotify premium family...
  • Ivan
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 474 Views
  • 1 replies
  • 1 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Community Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 781 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Question and thoughts.

I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...

  • Visitor
  • I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, m...
  • Ivan
  • Spotify Legend
  • 8019 Views
  • 1 replies
  • 5 likes
  • Account
    Premium
  • 8019 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Account not connected to premium family

PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...

  • Visitor
  • Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
  • Mario
  • Spotify Legend
  • 3372 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 3372 Views
  • 5 replies
  • 0 likes