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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135164 Views
  • 32 replies
  • 8 likes
  • 135164 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Family plan and saved song limit

My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...

  • Casual Listener
  • My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
  • Dian
  • Spotify Legend
  • 5496 Views
  • 6 replies
  • 0 likes
  • Other
  • 5496 Views
  • 6 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after inv...
  • offZenimo
  • Newbie
  • 724 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 724 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family account en kinderen van gescheiden ouders

Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres woont dat hoort bij het hoofdaccount? Feitelijk woon...

  • Newbie
  • Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres w...
  • MihailY
  • Moderator
  • 2759 Views
  • 3 replies
  • 1 likes
  • Other
    scheiden
  • 2759 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

  • Visitor
  • Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Link to add members to family plan

The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!

  • Visitor
  • The link to add or remove family members don’t appear in my account.  I don’t find how to remove a family member and add another one...I only have 4 members out of the six! 
  • AndresM
  • Spotify
  • 7240 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 7240 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Other] Accomodate Large Families

There have been several idea recommendations about this already, but all have been closed stating it does not meet the idea guidelines. I believe this should be reconsidered since support is not taking the suggestion either, so there is no place to g...

  • Casual Listener
  • ...ost of the family plan along with the maximum users, then making additional users $1 or something like that.   Hopefully this doesn't get closed like all the others, or it at least ends up on t...
  • Xenia
  • Moderator
  • 1196 Views
  • 2 replies
  • 0 likes
  • Other
  • 1196 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community][Other] Need to add my son again to my plan - rejected because did not reply to email?

I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's already rejected and now has to wait 12 months to be admitt...

  • Casual Listener
  • I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's a...
  • m_lover
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • Other
  • 514 Views
  • 2 replies
  • 0 likes

Solved!! [Android][Other] How to upgrade a Spotify kids user on family plan to a regular Spotify account

My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...

  • Visitor
  • My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
  • Maxim
  • Spotify Star
  • 772 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Sharing and multiple Echo devices

PlanPremiumCountryNZDeviceMultiple Echo devices My Question or IssueI use Spotify Premium mainly on an Amazon Echo. However, we have just purchased two Echo Dots for our two children so they can listen to music in their rooms without disturbing anyon...

  • Newbie
  • ...ur two children so they can listen to music in their rooms without disturbing anyone else.   I was considereing a Spoitfy Family Plan but this requires each person who wishes to stream music to h...
  • Elena
  • Moderator
  • 39341 Views
  • 5 replies
  • 63 likes
  • Other
  • 39341 Views
  • 5 replies
  • 63 likes

Superuser Contribution [All Platforms][Other] Unknown person joining family plan

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

  • Visitor
  • I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
  • Ivan
  • Spotify Legend
  • 1024 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 1024 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Premium Family member on plan, but CAN'T access premium features

My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on their apps. I've tried removing and re-adding her to ...

  • Visitor
  • My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on t...
  • Xenia
  • Moderator
  • 917 Views
  • 1 replies
  • 1 likes
  • iOS
    Other
  • 917 Views
  • 1 replies
  • 1 likes

Cannot add Family Member after switching to Premium Family

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...

  • Visitor
  • I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...
  • Emilia_8
  • Community Legend
  • 820 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 820 Views
  • 1 replies
  • 0 likes

[iOS][Other] Help with Spotify For Family

I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?

  • Newbie
  • I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
  • Rene01
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 641 Views
  • 1 replies
  • 0 likes

Sacaron a mi hermano de la cuenta familiar

PlanPremiumCountryMéxico My Question or Issue Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que crear una cuenta nueva. Ahora con esta cuenta tuvo el mismo problema y lo volvieron a sac...

  • Newbie
  • Plan Premium Country México      My Question or Issue  Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que cr...
  • Jose_M
  • Spotify Star
  • 758 Views
  • 1 replies
  • 0 likes
  • Other
  • 758 Views
  • 1 replies
  • 0 likes

Login while travelling trouble

PlanActually Free, mostly PremiumCountry Orginally Brazil, now UKDeviceMoto G 5Operating SystemAndroid Oreo My Question or Issue I am travelling, since December 19th, and I've always used my Spotify normallyBut recently my family signature expired, a...

  • Newbie
  • ...9th, and I've always used my Spotify normally But recently my family signature expired, and we couldn't pay yet Since yesterday i can't use my Spotify because it says that Spotify only work for 14 d...
  • OneByBoo
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • Other
  • 455 Views
  • 1 replies
  • 0 likes

Family plan wrong owner and address?

Planfamily planCountry Singapore My Question or IssueThanks for checking out my post, Recently i tried to add another family member into my family plan and was not able to because the page for filling in the address prompted that this new member will...

  • Newbie
  •   Plan family plan Country  Singapore   My Question or Issue Thanks for checking out my post,   Recently i tried to add another family member into my family plan and w...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Other
  • 470 Views
  • 1 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • Other
  • 691 Views
  • 1 replies
  • 0 likes

Solved!! Family member got removed from a premium

Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...

  • Casual Listener
  •     Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
  • Billy-J
  • Spotify Star
  • 3677 Views
  • 3 replies
  • 0 likes
  • Other
  • 3677 Views
  • 3 replies
  • 0 likes

Solved!! Vivo em duas residências e agora ?

Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a minha mãe e então eu só usaria o plano umas 2/3 veze...

  • Newbie
  • Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a m...
  • Bittencourt
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Other
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Family Account using abroad ??

Iam a premium family member and i would be travelling out of USA for a few months .Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone please confirm this ... ThanksAthar

  • Gig Goer
  •   Iam a premium family member and i would be travelling out of USA for a few months . Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone p...
  • Bittencourt
  • Spotify Star
  • 996 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 996 Views
  • 1 replies
  • 0 likes