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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82503 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63123 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198531 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29882 Views
44 replies
4 likes
PlanPremium familyCountryUKDeviceiPhone 14 Pro, 16 ProOperating SystemiOS 18.6.2 My Question or IssueI'm having the same problem as a lot of people - I've read the threads here that say its fixed and its not for me.I am trying to setup my childs acco...
Plan Premium family Country UK Device iPhone 14 Pro, 16 Pro Operating System iOS 18.6.2 My Question or Issue I'm having the same problem as a lot of people - I've read the t...
Visitor
1367 Views
2 replies
0 likes
PlanPremiumCountryEngland My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I can't click on the option 'Add members to your plan' - See attachment. When I sent her the 'Invite so...
Plan Premium Country England My Question or Issue Issue 1 I have a Family plan. My daughter created a new spotify account so could try to add her on. I c...
Moderator
615 Views
9 replies
0 likes
There have been several idea recommendations about this already, but all have been closed stating it does not meet the idea guidelines. I believe this should be reconsidered since support is not taking the suggestion either, so there is no place to g...
...ost of the family plan along with the maximum users, then making additional users $1 or something like that. Hopefully this doesn't get closed like all the others, or it at least ends up on t...
Visitor
1678 Views
3 replies
0 likes
My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...
My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
Spotify Legend
6777 Views
6 replies
0 likes
PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...
Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inv...
Newbie
1021 Views
2 replies
0 likes
Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres woont dat hoort bij het hoofdaccount? Feitelijk woon...
Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres w...
Moderator
3754 Views
3 replies
1 likes
Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
Moderator
366 Views
1 replies
0 likes
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
Moderator
7658 Views
3 replies
0 likes
I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's already rejected and now has to wait 12 months to be admitt...
I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's a...
Casual Listener
1510 Views
2 replies
0 likes
My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...
My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
Spotify Star
1108 Views
1 replies
0 likes
PlanPremiumCountryNZDeviceMultiple Echo devices My Question or IssueI use Spotify Premium mainly on an Amazon Echo. However, we have just purchased two Echo Dots for our two children so they can listen to music in their rooms without disturbing anyon...
...ur two children so they can listen to music in their rooms without disturbing anyone else. I was considereing a Spoitfy Family Plan but this requires each person who wishes to stream music to h...
Moderator
41601 Views
5 replies
63 likes
I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?
I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
Spotify Legend
1234 Views
1 replies
0 likes
My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on their apps. I've tried removing and re-adding her to ...
My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on t...
Moderator
1059 Views
1 replies
1 likes
I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...
I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...
Community Legend
973 Views
1 replies
0 likes
I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?
I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
Community Legend
784 Views
1 replies
0 likes
PlanPremiumCountryMéxico My Question or Issue Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que crear una cuenta nueva. Ahora con esta cuenta tuvo el mismo problema y lo volvieron a sac...
Plan Premium Country México My Question or Issue Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que cr...
Spotify Star
893 Views
1 replies
0 likes
PlanActually Free, mostly PremiumCountry Orginally Brazil, now UKDeviceMoto G 5Operating SystemAndroid Oreo My Question or Issue I am travelling, since December 19th, and I've always used my Spotify normallyBut recently my family signature expired, a...
...9th, and I've always used my Spotify normally But recently my family signature expired, and we couldn't pay yet Since yesterday i can't use my Spotify because it says that Spotify only work for 14 d...
Roadie
551 Views
1 replies
0 likes
Planfamily planCountry Singapore My Question or IssueThanks for checking out my post, Recently i tried to add another family member into my family plan and was not able to because the page for filling in the address prompted that this new member will...
Plan family plan Country Singapore My Question or Issue Thanks for checking out my post, Recently i tried to add another family member into my family plan and w...
Spotify Star
585 Views
1 replies
0 likes
PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...
Plan Free, wanting to join family's premium membership Country Currently Indonesia on account but wanting to change to United Kingdom My Question or Issue H...
Community Legend
901 Views
1 replies
0 likes
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
Spotify Star
4497 Views
3 replies
0 likes
