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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71109 Views
  • 32 replies
  • 4 likes
  • 71109 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12496 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12496 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54505 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54505 Views
  • 0 replies
  • 15 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

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  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after in...
  • Yordan
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Accomodate Large Families

There have been several idea recommendations about this already, but all have been closed stating it does not meet the idea guidelines. I believe this should be reconsidered since support is not taking the suggestion either, so there is no place to g...

  • Newbie
  • ...ost of the family plan along with the maximum users, then making additional users $1 or something like that.   Hopefully this doesn't get closed like all the others, or it at least ends up on t...
  • Xenia
  • Moderator
  • 269 Views
  • 2 replies
  • 0 likes
  • Other
  • 269 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community][Other] Need to add my son again to my plan - rejected because did not reply to email?

I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's already rejected and now has to wait 12 months to be admitt...

  • Casual Listener
  • I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's a...
  • m_lover
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • Community
    Other
  • 296 Views
  • 2 replies
  • 0 likes

Solved!! [Android][Other] How to upgrade a Spotify kids user on family plan to a regular Spotify account

My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...

  • Visitor
  • My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Link to add members to family plan

The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!

  • Visitor
  • The link to add or remove family members don’t appear in my account.  I don’t find how to remove a family member and add another one...I only have 4 members out of the six! 
  • AndresM
  • Moderator
  • 5533 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 5533 Views
  • 3 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Unknown person joining family plan

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

  • Visitor
  • I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
  • Ivan
  • Spotify Legend
  • 785 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 785 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Premium Family member on plan, but CAN'T access premium features

My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on their apps. I've tried removing and re-adding her to ...

  • Visitor
  • My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on t...
  • Xenia
  • Moderator
  • 690 Views
  • 1 replies
  • 1 likes
  • iOS
    Other
  • 690 Views
  • 1 replies
  • 1 likes

Cannot add Family Member after switching to Premium Family

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...

  • Visitor
  • I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...
  • Emilia_8
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 524 Views
  • 1 replies
  • 0 likes

[iOS][Other] Help with Spotify For Family

I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?

  • Newbie
  • I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
  • Rene01
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 454 Views
  • 1 replies
  • 0 likes

Family plan wrong owner and address?

Planfamily planCountry Singapore My Question or IssueThanks for checking out my post, Recently i tried to add another family member into my family plan and was not able to because the page for filling in the address prompted that this new member will...

  • Newbie
  •   Plan family plan Country  Singapore   My Question or Issue Thanks for checking out my post,   Recently i tried to add another family member into my family plan and w...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 298 Views
  • 1 replies
  • 0 likes

Login while travelling trouble

PlanActually Free, mostly PremiumCountry Orginally Brazil, now UKDeviceMoto G 5Operating SystemAndroid Oreo My Question or Issue I am travelling, since December 19th, and I've always used my Spotify normallyBut recently my family signature expired, a...

  • Newbie
  • ...9th, and I've always used my Spotify normally But recently my family signature expired, and we couldn't pay yet Since yesterday i can't use my Spotify because it says that Spotify only work for 14 d...
  • OneByBoo
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 322 Views
  • 1 replies
  • 0 likes

Sacaron a mi hermano de la cuenta familiar

PlanPremiumCountryMéxico My Question or Issue Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que crear una cuenta nueva. Ahora con esta cuenta tuvo el mismo problema y lo volvieron a sac...

  • Newbie
  • Plan Premium Country México      My Question or Issue  Sacaron a mi hermano ,que vive en el mismo lugar que yo, de mi cuenta familiar. Ya había pasado una vez y tuvo que cr...
  • Jose_M
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 454 Views
  • 1 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Family member got removed from a premium

Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...

  • Casual Listener
  •     Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
  • Billy-J
  • Spotify Star
  • 2866 Views
  • 3 replies
  • 0 likes
  • family
    Other
  • 2866 Views
  • 3 replies
  • 0 likes

Solved!! Vivo em duas residências e agora ?

Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a minha mãe e então eu só usaria o plano umas 2/3 veze...

  • Newbie
  • Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a m...
  • Bittencourt
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Family Account using abroad ??

Iam a premium family member and i would be travelling out of USA for a few months .Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone please confirm this ... ThanksAthar

  • Gig Goer
  •   Iam a premium family member and i would be travelling out of USA for a few months . Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone p...
  • Bittencourt
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • family
    Other
    Student
  • 785 Views
  • 1 replies
  • 0 likes

Superuser Contribution 60PHP Charge on an account linked in a Family Premium Plan

Plan Premium/Family Premium Country Philippines Device iPhone 8 My Question or Issue Hello. I am wondering if someone else is experiencing this. I am the family head for this group and one of my members was charged with 60PHP. I did a live chat with ...

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  • Newbie
  • ...bsp; Hope someone can help us with this! My other family member didn't experience this thing so it's really confusing.   Thanks!
  • Katerina
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • card
    charged for services not rendered
    charges
    family
    Other
    Premium
  • 629 Views
  • 1 replies
  • 0 likes

members on premium convert to family premium

PlanPremium to Premium for family My Question or IssueMy husband and I are previously subscribed to premium sparately. I have enrolled us to premium for family. Will my husband still be charged for the Premium he was previously subscirbed? or will th...

  • Newbie
  • Plan Premium to Premium for family   My Question or Issue My husband and I are previously subscribed to premium sparately. I have enrolled us to premium for family. Will my husband still b...
  • ErickRGuetta
  • Community Legend
  • 427 Views
  • 2 replies
  • 0 likes
  • family
    Other
  • 427 Views
  • 2 replies
  • 0 likes

Google Mini Promo Broken

I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...

  • Newbie
  • I saw a similar (not same issue) for this here.   When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
  • Jᴀᴄᴋ
  • Roadie
  • 741 Views
  • 9 replies
  • 0 likes
  • All Platforms
    Other
  • 741 Views
  • 9 replies
  • 0 likes