Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: mastercard

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154240 Views
  • 32 replies
  • 9 likes
  • 154240 Views
  • 32 replies
  • 9 likes

Solved!! Credit card error

I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I have already been using the card online and sure abo...

  • Newbie
  • I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I h...
  • Jose_M
  • Spotify Star
  • 789 Views
  • 1 replies
  • 1 likes
  • mastercard
    payment error
  • 789 Views
  • 1 replies
  • 1 likes