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Topics with Label: Payment Problems

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

rheizel

Newbie

75757 Views

63 replies

6 likes

Premium for Family
  • 75757 Views
  • 63 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

92469 Views

72 replies

5 likes

Premium for Family
  • 92469 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JailYard

Newbie

74870 Views

42 replies

8 likes

Premium for Family
  • 74870 Views
  • 42 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

206788 Views

266 replies

35 likes

Premium for Family
  • 206788 Views
  • 266 replies
  • 35 likes

Charged me R$ 10 ($ 2,75) for change my payment method

PlanPremiumCountry BrazilDeviceiPhone 5 and computer.Operating SystemiOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to another, and charged me $ 10 ($ 2.75) for this simple information update. This situati...

Newbie

Plan Premium Country  Brazil Device iPhone 5 and computer. Operating System iOS 10 and Windows 10.   My Question or Issue  I changed my payment method, from a credit card to ...

Bittencourt

Spotify Star

1089 Views

3 replies

1 likes

Credit card payment
credit card was charged
Payment Problems
  • 1089 Views
  • 3 replies
  • 1 likes

Superuser Contribution 3D Security Problem / 3D Güvenlik Sorunu

PlanPremiumCountry Turkey / Türkiye My Question or Issue Hello, I try to pay for premium but I can't because of 3d security. I talked with my bank and they said my card is open for 3d payments. Doesn't spotify support 3d security payment in Turkey ? ...

Regular

  Plan Premium Country  Turkey / Türkiye   My Question or Issue  Hello,  I try to pay for premium but I can't because of 3d security. I talked with my bank  and ...

talihsizmeczup

Regular

3039 Views

7 replies

1 likes

Payment Problems
Student
Ödeme Sorunu
  • 3039 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment problems

Plan Premium Country Lithuania My Question Hello so i paied for familly year account but after nine month money counts for you 10,99 as monthly payment i don't understand why it does. payment as i understand was for one year- 12 months not for nine.....

Newbie

 Plan Premium Country Lithuania  My Question   Hello so i paied for familly year account but after nine month money counts for you 10,99 as monthly payment i don't under...

Katerina

Spotify Legend

503 Views

1 replies

0 likes

Payment Problems
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium family plan got downgraded to a regular plan!

Hello, I have recently started a premium plan with some relatives, but it seems like it got downgraded to a regular plan out of nothing. I wasn't notified of this at all. I just received an email today saying that there was a failure in the payment, ...

Casual Listener

...€ of the family plan, and also my family is gone, what happened?

MaríaCamila

Roadie

723 Views

1 replies

0 likes

Payment Problems
  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Türkiye Spotify abone sorunu

Bugün telefonuma mesaj geldi spotify premium üyeliğiniz 14tlye yenilenmiştir diye ama hala free görünüyorum allah aşkına biri yazsın artık

Newbie

Bugün telefonuma mesaj geldi spotify premium üyeliğiniz 14tlye yenilenmiştir diye ama hala free görünüyorum allah aşkına biri yazsın artık

SergioDavid

Roadie

657 Views

1 replies

0 likes

Payment Problems
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Hi!I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee from my account (autogiro in Sweden) - one month after...

Casual Listener

Hi! I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee f...

MattSuda

Spotify Star

939 Views

3 replies

0 likes

Account
Payment Problems
  • 939 Views
  • 3 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Newbie

Is it possible too pay Spotify for ever ? Just with one fee? Thx

Nico

Community Legend

423 Views

1 replies

0 likes

Payment Problems
  • 423 Views
  • 1 replies
  • 0 likes