Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: familly

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150954 Views
  • 32 replies
  • 9 likes
  • 150954 Views
  • 32 replies
  • 9 likes

My cousin forgot to confirm the address and now can't use spotify anymore

Hi there,I sent an invitation to my cousin last month, but the email ended up arriving in the trash box in her email. She didn't see it, suddenly she got kicked out of the family plan. What do I need to do in order to let her access the premium featu...

  • Music Fan
  • Hi there, I sent an invitation to my cousin last month, but the email ended up arriving in the trash box in her email. She didn't see it, suddenly she got kicked out of the family plan.  W...
  • MattSuda
  • Spotify Star
  • 656 Views
  • 1 replies
  • 0 likes
  • familly
    plan
    Premium
  • 656 Views
  • 1 replies
  • 0 likes