Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: 1

Labels

Forum Posts

Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73436 Views

61 replies

6 likes

Premium for Family
  • 73436 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

89652 Views

71 replies

5 likes

Premium for Family
  • 89652 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

71518 Views

40 replies

8 likes

Premium for Family
  • 71518 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

204295 Views

265 replies

34 likes

Premium for Family
  • 204295 Views
  • 265 replies
  • 34 likes

Unable to join Family...

I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong?Please help me.

Casual Listener

I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong? Please help me.

Billy-J

Spotify Star

925 Views

1 replies

0 likes

1
  • 925 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they didn't read it and entered it in like that because that's ...

Newbie

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they d...

LeoRager

Community Legend

807 Views

1 replies

0 likes

1
  • 807 Views
  • 1 replies
  • 0 likes