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Topics with Label: Ongoing Issues

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77210 Views

64 replies

6 likes

Premium for Family
  • 77210 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94696 Views

72 replies

5 likes

Premium for Family
  • 94696 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77557 Views

43 replies

9 likes

Premium for Family
  • 77557 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208605 Views

267 replies

35 likes

Premium for Family
  • 208605 Views
  • 267 replies
  • 35 likes

Solved!! My family members have stopped being recognized as having a valid address

We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it just goes to the sign up page for premium for family a...

Newbie

We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it j...

Bittencourt

Spotify Star

778 Views

1 replies

0 likes

Ongoing Issues
PREMIUM INTRODUCTION OFFER
Switched to Free
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no puede verificar mi cuenta de Plan Familiar aunque resido en la misma dirección

Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó de premium a gratis. Encontré en este foro que debí...

Newbie

Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó ...

_a4-br61vaoms

Newbie

9569 Views

10 replies

0 likes

Ongoing Issues
plan familiar
  • 9569 Views
  • 10 replies
  • 0 likes