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Topics with Label: Family names

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73778 Views

61 replies

6 likes

Premium for Family
  • 73778 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

89973 Views

71 replies

5 likes

Premium for Family
  • 89973 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

71887 Views

40 replies

8 likes

Premium for Family
  • 71887 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

204602 Views

265 replies

34 likes

Premium for Family
  • 204602 Views
  • 265 replies
  • 34 likes

Superuser Contribution Family invite UX is broken and unresolved, and now I can't update data incorrectly stored by Spotify

PlanFamily PremiumCountryUSA DeviceGalaxy S9Operating SystemAndroid My Question or IssueThe user experience for converting to a family membership is broken. I click "invite" to invite a new family member, and the next page is clearly asking for the n...

Casual Listener

Plan Family Premium Country USA   Device Galaxy S9 Operating System Android   My Question or Issue The user experience for converting to a family membership is broken. I click "i...

Katerina

Spotify Legend

482 Views

1 replies

0 likes

Family names
  • 482 Views
  • 1 replies
  • 0 likes

How to change family members' names?

Is there any way to change family members' names in the Family Overview page?

Casual Listener

Is there any way to change family members' names in the Family Overview page? 

535 Views

0 replies

0 likes

Family names
  • 535 Views
  • 0 replies
  • 0 likes