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Topics with Label: Family names

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150481 Views
  • 32 replies
  • 9 likes
  • 150481 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family invite UX is broken and unresolved, and now I can't update data incorrectly stored by Spotify

PlanFamily PremiumCountryUSA DeviceGalaxy S9Operating SystemAndroid My Question or IssueThe user experience for converting to a family membership is broken. I click "invite" to invite a new family member, and the next page is clearly asking for the n...

  • Casual Listener
  • Plan Family Premium Country USA   Device Galaxy S9 Operating System Android   My Question or Issue The user experience for converting to a family membership is broken. I click "i...
  • Katerina
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Family names
  • 364 Views
  • 1 replies
  • 0 likes

How to change family members' names?

Is there any way to change family members' names in the Family Overview page?

  • Casual Listener
  • Is there any way to change family members' names in the Family Overview page? 
  • 354 Views
  • 0 replies
  • 0 likes
  • Family names
  • 354 Views
  • 0 replies
  • 0 likes