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Topics with Label: problem with subscription

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73019 Views

61 replies

6 likes

Premium for Family
  • 73019 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

88771 Views

71 replies

5 likes

Premium for Family
  • 88771 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

70577 Views

40 replies

8 likes

Premium for Family
  • 70577 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203463 Views

265 replies

34 likes

Premium for Family
  • 203463 Views
  • 265 replies
  • 34 likes

Superuser Contribution Can't join Premium for family.

PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...

Casual Listener

Plan Premium Country  Denmark Device (iPhone 7) Operating System (Windows 10)   My Question or Issue  Im not able to join our family plan for some reason that i don't have t...

Peter

Spotify Legend

566 Views

2 replies

0 likes

problem with subscription
  • 566 Views
  • 2 replies
  • 0 likes