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Topics with Label: problem with subscription

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Solved!! I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

Roberto2328

Newbie

73482 Views

64 replies

5 likes

Premium for Family
  • 73482 Views
  • 64 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

jdvuyk

Visitor

52028 Views

22 replies

6 likes

Premium for Family
  • 52028 Views
  • 22 replies
  • 6 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

reinhard_sch

Casual Listener

192079 Views

264 replies

33 likes

Premium for Family
  • 192079 Views
  • 264 replies
  • 33 likes

Superuser Contribution Can't join Premium for family.

PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...

Casual Listener

Plan Premium Country  Denmark Device (iPhone 7) Operating System (Windows 10)   My Question or Issue  Im not able to join our family plan for some reason that i don't have t...

Peter

Spotify Legend

515 Views

2 replies

0 likes

problem with subscription
  • 515 Views
  • 2 replies
  • 0 likes