Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Web Player

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 94809 Views
  • 32 replies
  • 5 likes
  • 94809 Views
  • 32 replies
  • 5 likes

Superuser Contribution Google Home Mini code (Family Prem) with Facebook account (no email)

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...

  • Newbie
  • I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email.   I created my account with my Facebook a...
  • Guido
  • Spotify Legend
  • 1019 Views
  • 1 replies
  • 0 likes
  • Subscription
    Web Player
  • 1019 Views
  • 1 replies
  • 0 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

  • Newbie
  •     Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...
  • Luke
  • Spotify Star
  • 1205 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    iOS
    Mobile
    Web Player
  • 1205 Views
  • 1 replies
  • 1 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si    è verificato un problema con il tuo credito o con il gestore pagamenti.   ho controllato anche l...
  • Luke
  • Spotify Star
  • 733 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Web Player
    Windows
  • 733 Views
  • 1 replies
  • 0 likes

Superuser Contribution All information deleted, including Playlist (hacked or technical issue)

Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email . Until last Thursday (2/22/2018) everything work...

  • Regular
  • Hello All,   I'm experiencing technical issues and I need your help, please.   I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, l...
  • Alfredo
  • Roadie
  • 515 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 515 Views
  • 1 replies
  • 0 likes

Family account name is not visible

This is how the screen looks like when I click on a family member from the "Your Home" menu in the account settings. The account/e-mail name is not shown anywhere and I have no idea who this user is.

Screen Shot 2017-10-24 at 7.33.17 PM.png
  • Newbie
  •   This is how the screen looks like when I click on a family member from the "Your Home" menu in the account settings.   The account/e-mail name is not shown anywhere and I have n...
  • 237 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 237 Views
  • 0 replies
  • 0 likes