Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service! Timeline: 11/20 signed up for Spotify family (wife was already Sp...
Never got the promo code email for the google home mini. When can I expect the email?
PlanPremium FamilyCountryUnited States of AmericaDeviceOnePlus 5TOperating SystemAndroidMy Question or IssueI had subscribed to the family plan because of the Google home mini promotion which was said to be active until the end of this yearBut to my ...
Plan: PremiumCountry: USA My Question or Issue: I signed up for the family plan promotion to get a free Google Home Mini. The GHM was never delivered and sent back to the Google Store warehouse. I contacted the Google Store, and they said that Spotif...
I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't got the free Google home mini. Who should I contact ...
I signed up yesterday for the Family Premium and when I asked about the google home mini I was told that the deal ended 14 Dec but when I signed up I was under the understanding the deal was til the end of the month. Is this some kind of bait and swi...
PlanFree/PremiumCountry Operating System My Question or Issue Seeing as only the coral color for the google home deal is left, but the family deal lasts until the end of December, will there be an eventual restock of the other two colors?
I upgraded to premium Family plan but it has now been several hours and no email with Google home mini instructions yet... Please help asap