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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77364 Views

64 replies

7 likes

Premium for Family
  • 77364 Views
  • 64 replies
  • 7 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94942 Views

72 replies

5 likes

Premium for Family
  • 94942 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77828 Views

43 replies

9 likes

Premium for Family
  • 77828 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208834 Views

267 replies

35 likes

Premium for Family
  • 208834 Views
  • 267 replies
  • 35 likes

Superuser Contribution 60PHP Charge on an account linked in a Family Premium Plan

Plan Premium/Family Premium Country Philippines Device iPhone 8 My Question or Issue Hello. I am wondering if someone else is experiencing this. I am the family head for this group and one of my members was charged with 60PHP. I did a live chat with ...

Newbie

...ecur.   {Snip - Edit by Community Moderator}     Before this family member joined the group, he was under the free premium trial. We had to link a card in order for him to be a...

Katerina

Spotify Legend

1547 Views

1 replies

0 likes

card
charged for services not rendered
Other
Premium
  • 1547 Views
  • 1 replies
  • 0 likes