Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Spotify

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150599 Views
  • 32 replies
  • 9 likes
  • 150599 Views
  • 32 replies
  • 9 likes

Ayuda

Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo

  • Casual Listener
  • Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo 
  • Jpgchief
  • Spotify Star
  • 621 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 621 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Spotify and Google Home Mini - Voice Control

PlanPremiumCountry UKDeviceiPhone 6, Moto X ForceOperating SystemAndroid Nougat My Question or IssueAs most of people here, I'm having issues when controlling Spotify on Google Home Mini. Whenever I ask to play a song it says "Sorry, something went w...

  • Newbie
  • Plan Premium Country  UK Device iPhone 6, Moto X Force Operating System Android Nougat   My Question or Issue As most of people here, I'm having issues when controlling Spotify...
  • JulianA_Bogota
  • Roadie
  • 1939 Views
  • 1 replies
  • 0 likes
  • Google Home
    New issue
    Spotify
    voice command
  • 1939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Plan

Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA games, but I cannot do it on my current plan. If I sw...

  • Newbie
  • Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA g...
  • SergioDavid
  • Roadie
  • 642 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
    Premium 6 months free
    Spotify
  • 642 Views
  • 1 replies
  • 0 likes

Can't use paypal to signup?

I've had paypal as my payment method for over 4 years on Spotify. I took a little break from the subscription, but now that I'm trying to renew my Premium for Family subscription, it only gives me the option to use a credit card for my account. I nee...

  • Newbie
  • I've had paypal as my payment method for over 4 years on Spotify. I took a little break from the subscription, but now that I'm trying to renew my Premium for Family subscription, it only gives me t...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium family with Prepaid

How do you pay a Spotify family subscription with a Spotify prepaid card?

  • Visitor
  • How do you pay a Spotify family subscription with a Spotify prepaid card?
  • Skit_an
  • Newbie
  • 3242 Views
  • 2 replies
  • 0 likes
  • Premium
    prepaid
    Spotify
  • 3242 Views
  • 2 replies
  • 0 likes

It seems like I can't purchase a "Family Subscription" on Israeli app.

Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription".Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and it seems like I can't even buy a family membership..

  • Newbie
  • Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription". Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and i...
  • osornios
  • Spotify Star
  • 738 Views
  • 3 replies
  • 3 likes
  • Other
    Premium
    Spotify
  • 738 Views
  • 3 replies
  • 3 likes

family accounts with multiple Amazon echos.

So i have two amazon echos, one for my that is a gen 1 echo and an echo spot, that i got for my wife. She is the "owner" of the echo spot. we have a spotify family account and each have our own accounts. When i "spotify connect" her account to her ec...

  • Newbie
  • So i have two amazon echos, one for my that is a gen 1 echo and an echo spot, that i got for my wife.  She is the "owner" of the echo spot.  we have a spotify family account and each have o...
  • user-removed
  • Not applicable
  • 710 Views
  • 1 replies
  • 0 likes
  • Amazon
    Echo
    Spotify
  • 710 Views
  • 1 replies
  • 0 likes

Problems with Paypal payment

Hello community, from then to now I changed my bankaccount and also did this in paypal. Now i have the problem that I can not use paypal anymore to pay the premium contribution. A member from the paypal service told me that spotify now has to delete ...

  • Newbie
  • ...rom the paypal service told me that spotify now has to delete my data and after that I can use spotify premium as a "new" user. Does anybody know who to contact at spotify?   Greetings gollwi 🙂
  • 349 Views
  • 0 replies
  • 0 likes
  • paypal
    Spotify
    Student
  • 349 Views
  • 0 replies
  • 0 likes

Superuser Contribution No sirve mi cuenta premium a pesar de que ya la estoy pagándo

Compre el plan familiar premium y todas las cuentas de mi familia funcionan como premium pero la mía sale como cuenta gratis y no se por qué si ya la pague y me ha llegado las transacciones. Ayuda por favor

  • Newbie
  • Compre el plan familiar premium y todas las cuentas de mi familia funcionan como premium pero la mía sale como cuenta gratis y no se por qué si ya la pague y me ha llegado las transacciones. Ayuda po...
  • Aichel
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 333 Views
  • 1 replies
  • 0 likes

Spotify Family won't let me add family...

Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (different codes), sending it to him and having him redeem it....

  • Newbie
  • Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (d...
  • 551 Views
  • 0 replies
  • 0 likes
  • invite
    Spotify
  • 551 Views
  • 0 replies
  • 0 likes

Problemas con Plan Familiar Premium

No se de que manera hacen la verificación de domicilio pero llevo 3 meses o más pagando el plan familiar y cada mes tenemos que crear cuentas nuevas porque no pueden siempre cancelan las cuentas, hay muchos post de personas con el mismo problema y na...

  • Newbie
  • ...uentas, hay muchos post de personas con el mismo problema y nadie de Spotify responde sobre esto.   Cuando pondrán un simple formulario para poder editar mis datos de dirección y corregir e...
  • 463 Views
  • 0 replies
  • 0 likes
  • funciona
    no
    Spotify
  • 463 Views
  • 0 replies
  • 0 likes

Spotify kann den Wohnort nicht bestätigen

Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie meiner Family nicht beitreten können.Die Fehlermeldung besagt, dass Spotify...

  • Casual Listener
  • Hallo zusammen,   Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar.   Doch das Problem ist, dass sie m...
  • Maxim
  • Spotify Star
  • 5283 Views
  • 5 replies
  • 0 likes
  • Adresse
    anschrift
    Family Plan
    problem
    Spotify
    Verificaton
  • 5283 Views
  • 5 replies
  • 0 likes