Announcements

Topics with Label: All Platforms

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 74806 Views
  • 32 replies
  • 5 likes
  • 74806 Views
  • 32 replies
  • 5 likes

Solved!! [All Platforms][Playlists] Show from who a song is in the Family Mix playlist

If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.

  • Visitor
  • If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.
  • Jose_M
  • Spotify Star
  • 273 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Playlists
  • 273 Views
  • 1 replies
  • 2 likes

Superuser Contribution [All Platforms][Other] Unknown person joining family plan

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

  • Visitor
  • I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
  • Ivan
  • Spotify Legend
  • 793 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 793 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [All Platforms] Google Home Mini For Family premium subscribers in Canada

Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!?

  • Regular
  • Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!? 
  • Xenia
  • Moderator
  • 6773 Views
  • 24 replies
  • 137 likes
  • All Platforms
  • 6773 Views
  • 24 replies
  • 137 likes

[All Platforms][Subscription] payment continued or not?

I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments

  • Visitor
  • I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
  • OneByBoo
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Temporarily suspend "Family under one roof" requirement

Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...

  • Visitor
  • Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together.  Now would be a fine time to suspend the (g...
  • Katerina
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 462 Views
  • 1 replies
  • 4 likes

[All Platforms] Family account discriminates single parents?

I find it frustrating that as a single mom, being only one adult (with kids) in my household, I need to pay for a full family membership in order for my daughter to gain access to the Spotify kids app. I am already a premium member, but now I almost ...

  • Visitor
  • I find it frustrating that as a single mom, being only one adult (with kids) in my household, I need to pay for a full family membership in order for my daughter to gain access to the Spotify kids a...
  • osornios
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 515 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Still problems with GOogle Mini redemption months later

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...

  • Casual Listener
  • In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion.  which I never received.  si I have spent countless hours on the phone and chat with s...
  • ckreuger
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Google Mini Promo Broken

I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...

  • Newbie
  • I saw a similar (not same issue) for this here.   When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
  • Jᴀᴄᴋ
  • Roadie
  • 775 Views
  • 9 replies
  • 0 likes
  • All Platforms
    Other
  • 775 Views
  • 9 replies
  • 0 likes

Superuser Contribution Google Home Mini Redemption Not Working

Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyo...

Screen Shot 2018-11-09 at 10.23.19 AM.png
  • Music Fan
  • Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it s...
  • Lokius
  • Newbie
  • 6390 Views
  • 21 replies
  • 0 likes
  • All Platforms
  • 6390 Views
  • 21 replies
  • 0 likes

Superuser Contribution Google Home Mini for Premium for Family plan owners

I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? (Title updated and thread moved by a Rock Star - original post lin...

  • Casual Listener
  • I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? &n...
  • Jose_M
  • Spotify Star
  • 2158 Views
  • 9 replies
  • 4 likes
  • All Platforms
    Subscription
  • 2158 Views
  • 9 replies
  • 4 likes

Family Plan

Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?

  • Newbie
  • Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t join my family’s family plan

I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan. Why? How do I solve this problem. Thank you.

  • Newbie
  • I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan....
  • JulianA_Bogota
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Env: prod