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Please see below the most popular frequently asked questions.
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The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20421 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179622 Views
32 replies
9 likes
If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.
If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.
Spotify Star
572 Views
1 replies
2 likes
I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?
I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
Spotify Legend
1164 Views
1 replies
0 likes
Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!?
Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!?
Moderator
9109 Views
24 replies
137 likes
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
Roadie
494 Views
1 replies
0 likes
Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (generally sensible) "under the same room" restriction for ...
Many families find themselves in unusual circumstances because of Covid-19, including families separated physically but wanting to be closer together. Now would be a fine time to suspend the (g...
Spotify Legend
771 Views
1 replies
4 likes
I find it frustrating that as a single mom, being only one adult (with kids) in my household, I need to pay for a full family membership in order for my daughter to gain access to the Spotify kids app. I am already a premium member, but now I almost ...
I find it frustrating that as a single mom, being only one adult (with kids) in my household, I need to pay for a full family membership in order for my daughter to gain access to the Spotify kids a...
Spotify Star
711 Views
1 replies
0 likes
In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...
In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with s...
Casual Listener
745 Views
1 replies
0 likes
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
Roadie
1532 Views
9 replies
0 likes
Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyo...
Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it s...
Newbie
7873 Views
21 replies
0 likes
How do I get this refunded?
How do I get this refunded?
Spotify Legend
528 Views
1 replies
0 likes
I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? (Title updated and thread moved by a Rock Star - original post lin...
I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? &n...
Spotify Star
3046 Views
9 replies
4 likes
Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
Spotify Star
636 Views
1 replies
0 likes
I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan. Why? How do I solve this problem. Thank you.
I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan....
Roadie
549 Views
1 replies
0 likes
