Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: invite

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139927 Views
  • 32 replies
  • 8 likes
  • 139927 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family subscription invite not going through

PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...

  • Casual Listener
  • ...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
  • Alfredo
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • invite
    invite email
  • 510 Views
  • 1 replies
  • 0 likes

Not receiving family invite

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...

  • Newbie
  •   Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue  My partner shifted from using a solo subscription to a family subscription b...
  • Maxim
  • Spotify Star
  • 1450 Views
  • 1 replies
  • 0 likes
  • invite
  • 1450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Mitglieder können nicht hinzugefügt werden

Hello, my Family members got kicked out. If I try to invite them again, they cant log in. Can somebody help me?

  • Newbie
  •   Hello, my Family members got kicked out. If I try to invite them again, they cant log in.   Can somebody help me?  
  • MaríaCamila
  • Roadie
  • 632 Views
  • 1 replies
  • 0 likes
  • invite
    Members
  • 632 Views
  • 1 replies
  • 0 likes

My roommates got kicked from spotify for family. Can't invite them back.

I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...

  • Newbie
  • I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish): "You cannot join this Premium for family p...
  • LeoRager
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • invite
    Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

invitation arrives ok but with another name

My family account has lost the two members.I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else.My name is Leonardo and the name that appears in the invitation is Eric Hasek...

  • Newbie
  • My family account has lost the two members. I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else. My name is Leonardo a...
  • lully05
  • Casual Listener
  • 693 Views
  • 1 replies
  • 1 likes
  • invite
  • 693 Views
  • 1 replies
  • 1 likes

Solved!! Invite E-mail to Join Family Plan is Not Being Received by Family Members

I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've double checked the emails, canceled the invitations and r...

  • Casual Listener
  • I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've d...
  • phan_times
  • Community Legend
  • 1423 Views
  • 3 replies
  • 0 likes
  • family plan invite email
    invite
    invite email
    plan
    Plan Familiar Premium
    Premium
  • 1423 Views
  • 3 replies
  • 0 likes

Spotify Family won't let me add family...

Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (different codes), sending it to him and having him redeem it....

  • Newbie
  • Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (d...
  • 534 Views
  • 0 replies
  • 0 likes
  • invite
    Spotify
  • 534 Views
  • 0 replies
  • 0 likes

Solved!! Family Premium Subscription - Tab Doesn't Provide Invite Page

Just paid my $130 for one year of Spotify Family Premium.Logged in, clicked on "Premium for Family" on left side of page so I could send invites.Instead, it re-directed me to "https://www.spotify.com/us/family/", asking me to subscribe again. PLEASE ...

  • Casual Listener
  • Just paid my $130 for one year of Spotify Family Premium. Logged in, clicked on "Premium for Family" on left side of page so I could send invites. Instead, it re-directed me to "https://www.spotify...
  • gg3492
  • Casual Listener
  • 933 Views
  • 2 replies
  • 0 likes
  • family premium problem
    invite
  • 933 Views
  • 2 replies
  • 0 likes