Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...
PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...
Hello, my Family members got kicked out. If I try to invite them again, they cant log in. Can somebody help me?
I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...
My family account has lost the two members.I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else.My name is Leonardo and the name that appears in the invitation is Eric Hasek...
I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've double checked the emails, canceled the invitations and r...
Just want to add my brother to my family account and it will not let me. He has never received the email which I have resent about 6-7 times, also have tried copying the invite code twice (different codes), sending it to him and having him redeem it....
Just paid my $130 for one year of Spotify Family Premium.Logged in, clicked on "Premium for Family" on left side of page so I could send invites.Instead, it re-directed me to "https://www.spotify.com/us/family/", asking me to subscribe again. PLEASE ...