Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey there @SIDI3128,
Glad to have you on the Community! We're happy to shed some light on the situation.
All members of a Premium Family plan must reside at the same physical address. Unfortunately, if you are currently travelling abroad and want to start a Premium Family plan to invite your family members, it won't be possible.
However, you can start your own plan as soon as you return home and invite your family members to join it. Alternatively, if your family starts a plan before your return, you can join it as soon as you return home.
For full info on Premium Family you can visit our support pages here.
In the meantime, we'd recommend checking out the different plans we offer, which suit various living situations.
Hope you'll find this useful. Let us know if you have any further questions.