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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102516 Views
  • 32 replies
  • 6 likes
  • 102516 Views
  • 32 replies
  • 6 likes

Spotify Family Unable to Join

My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit. "You're unable to join this Family plan. Need help? Read our FAQ." There is nothing in the FAQ which tells me what's causing this v...

  • Newbie
  • My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit.   "You're unable to join this Family plan. Need help? Read our FAQ." &n...
  • Bittencourt
  • Spotify Star
  • 991 Views
  • 1 replies
  • 1 likes
  • [Family]
  • 991 Views
  • 1 replies
  • 1 likes

Family Plan None of my family members can register Wrong Address

PlanFamilyCountryActually Italy, but it shows Germany (I'm German) My Question or Issue I subscribed any payed for a Family Plan for my whole family. PROBLEM: None of them can register their accounts. It always says that the address is wrong.What can...

  • Newbie
  •    Plan Family Country Actually Italy, but it shows Germany (I'm German)    My Question or Issue   I subscribed any payed for a Family Plan for my whole family. P...
  • Bittencourt
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • family
  • 244 Views
  • 1 replies
  • 0 likes

I changed my Spotify password and lost my Family premium.

I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?

  • Casual Listener
  • I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?   
  • Jose_M
  • Spotify Star
  • 504 Views
  • 3 replies
  • 1 likes
  • family
  • 504 Views
  • 3 replies
  • 1 likes

Upgraded to family plan - how long before it switches?

PlanFamilyCountry AustraliaDeviceSamsung8Operating SystemWindows 10 My Question or IssueI've just upgraded from free to Family plan, when and how do I know that the plan has switched?

  • Newbie
  • Plan Family Country  Australia Device Samsung8 Operating System Windows 10   My Question or Issue I've just upgraded from free to Family plan, when and how do I know that the p...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • family
  • 255 Views
  • 1 replies
  • 0 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

  • Newbie
  •     Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...
  • Luke
  • Spotify Star
  • 1215 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    iOS
    Mobile
    Web Player
  • 1215 Views
  • 1 replies
  • 1 likes

Superuser Contribution Van Premium naar family Premium

PlanPremiumCountry NetherlandsDeviceSamsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ik wil graag van mijn Spotify Premium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te ...

  • Newbie
  • ...remium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te gaan betalen? 
  • Guido
  • Spotify Legend
  • 1969 Views
  • 1 replies
  • 0 likes
  • family
  • 1969 Views
  • 1 replies
  • 0 likes

Accepting the Premium Invite in Another Country

PlanFree/PremiumCountry HondurasDeviceGalaxy S 5Operating SystemAndroid My Question or IssueI live in Honduras and one of my friends that I live with upgraded to the Family Premium Plan and invited me to be a part of it. He doesn't have an address li...

  • Casual Listener
  • Plan Free/Premium Country  Honduras Device Galaxy S 5 Operating System Android   My Question or Issue I live in Honduras and one of my friends that I live with upgraded to the Family...
  • user-removed
  • Not applicable
  • 1093 Views
  • 3 replies
  • 0 likes
  • Family Invite Email
    Family plan addresses
    Family plan issues
  • 1093 Views
  • 3 replies
  • 0 likes

Family Account - Plano Familiar

Olá, eu adiquiri o Plano Familiar Spotify, e convidei meu irmão, a conta dele deixou de ser premium e eu reenviei o e-mail, mesmo assim ele não conseguiu, criamos uma nova conta e dá o mesmo erro. Os perfis estão cadastrados corretamente. Por favor g...

  • Newbie
  • Olá, eu adiquiri o Plano Familiar Spotify, e convidei meu irmão, a conta dele deixou de ser premium e eu reenviei o e-mail, mesmo assim ele não conseguiu, criamos uma nova conta e dá o mesmo erro. Os...
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Can't upgrade tô Premium

I used to have the Premium version and suddenly I was sent to the free version. My brother is who is the subscriber and sent me another invitation to his família group. Though, when I try to fill out the form again and return to my profile, It doesn'...

  • Visitor
  • I used to have the Premium version and suddenly I was sent to the free version. My brother is who is the subscriber and sent me another invitation to his família group. Though, when I try to fill out...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Ajuda

Ola, quero saber como faço para incluir um membro no plano familiar. Pois enviei o convite, ela aceitou porém da a mensagem q o código premium é inválido . entretanto, esta correto. Nao sei como proceder. Aguardo . obrigada

  • Newbie
  • Ola, quero saber como faço para incluir um membro no plano familiar. Pois enviei o convite, ela aceitou porém da a mensagem q  o código premium é inválido . entretanto, esta correto. Nao sei com...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Problema Spotify Family

PianofortepremioNazione ITDispositivoSamsung Galaxy s8Sistema operativoAndroid Oreo La mia domanda o problema Ciao, ho dovuto cambiare piano famiglia, ma adesso non mi dà la possibilità di accettare il nuovo invito per una questione di tempo inferior...

  • Newbie
  •   Pianoforte premio Nazione  IT Dispositivo Samsung Galaxy s8 Sistema operativo Android Oreo   La mia domanda o problema  Ciao, ho dovuto cambiare piano famiglia, ma ad...
  • YahTehgz
  • Composer
  • 418 Views
  • 1 replies
  • 0 likes
  • family
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble por cambio de premiun a familiar premium

Desde que me cambie a premium familiar me siguen cobrando premium normal con mi usuario. Estoy pagando $15 dolares y no es un cobro antiguo ni un saldo. Necesito que me dejen de cobrar doble

  • Newbie
  • Desde que me cambie a premium familiar me siguen cobrando premium normal con mi usuario. Estoy pagando $15 dolares y no es un cobro antiguo ni un saldo.  Necesito que me dejen de cobrar doble
  • Katerina
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Brother can't activate premium.

Me and my brother have been trying for 2 hours to activate the premium for family. Every time he clicks the ACCEPT INVITE button he keeps getting asked for first and last name, street name and number etc. Every time he enters them he gets an error, e...

  • Regular
  • Me and my brother have been trying for 2 hours to activate the premium for family. Every time he clicks the ACCEPT INVITE button he keeps getting asked for first and last name, street name and n...
  • Billy-J
  • Spotify Star
  • 488 Views
  • 9 replies
  • 0 likes
  • 488 Views
  • 9 replies
  • 0 likes

Superuser Contribution Issues with joining a family subscripton

HelloI was invited to join my family's subscription, but this turned out to be difficult, as I apparently allready have a family subscription all by my self, with no other members but me. As far as I know, I have only changed my account twice: From f...

  • Casual Listener
  •    Hello I was invited to join my family's subscription, but this turned out to be difficult, as I apparently allready have a family subscription all by my self, with no other members b...
  • Katerina
  • Spotify Legend
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Family Plan to (Individual) Premium? Please help.

planFamily/PremiumCountry USDevice PCOperating SystemWindows 10 My Question or IssueQuestion. I am about to take my Dad off my Family Plan. He currently has playlists etc. If he leaves the Family account and goes with his own Premium account, will he...

  • Casual Listener
  •     plan Family/Premium Country  US Device PC Operating System Windows 10   My Question or Issue Question. I am about to take my Dad off my Family Plan. He c...
  • Jose_M
  • Spotify Star
  • 725 Views
  • 1 replies
  • 1 likes
  • family
  • 725 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan Address Confirmation for Account Owner

PlanPremiumCountryBrasil DeviceMotorola X4Operating SystemAndroid My Question or Issue I have a Family Plan, and today I received an email asking to confirm my address, but I'm the owner of the plan.

  • Regular
  •     Plan Premium Country Brasil  Device Motorola X4 Operating System Android   My Question or Issue  I have a Family Plan, and today I received an email asking t...
  • Jemi
  • Spotify Legend
  • 973 Views
  • 5 replies
  • 0 likes
  • family
  • 973 Views
  • 5 replies
  • 0 likes

Play on multiple devices with family plan

So here is my issue, I have an Echo device at home that my kids use quite a lot. When I am at the gym I also play spotifiy. Now when my kids start a song at home I cant hear music in the gym anymore. Would a family plan allow me to stream on multiple...

  • Casual Listener
  • ...Would a family plan allow me to stream on multiple devices? Also I would like to create a playlist for my kids but not on my account. They are to young to use a computer yet so I would like to s...
  • jsannn
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • family
  • 559 Views
  • 1 replies
  • 0 likes

de familiar a free

Estaba dentro de un plan familiar y por segunda vez, sin previo aviso me han sacado del plan. Cuando me intento volver a uninr al plan familiar no dejan, dicen que no pueden confirmar la dirección. La última vez me tuve que crear una cuenta. espero q...

  • Newbie
  • Estaba dentro de un plan familiar y por segunda vez, sin previo aviso me han sacado del plan. Cuando me intento volver a uninr al plan familiar no dejan, dicen que no pueden confirmar la dirección. L...
  • Luke
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Wife kicked off family plan. Won't allow her back.

My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account again. HELP!

  • Newbie
  • My wife's Spotify account (I am the main account holder) reverted back to "free" today. Her account is simply gone from the plan. I tried inviting her again, but it won't let her enable her account a...
  • Luke
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan - all under one roof?

Hi there My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family. I've seen the details and small print - and quite understand you wouldn't want...

  • Newbie
  • Hi there   My sister is a doting Aunt and keen to share the Spotify love. She hoped to update her account, so that myself and my oldest child can be part of the same family.   I...
  • Daisy
  • Spotify Legend
  • 3003 Views
  • 1 replies
  • 0 likes
  • family
  • 3003 Views
  • 1 replies
  • 0 likes