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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134779 Views
  • 32 replies
  • 8 likes
  • 134779 Views
  • 32 replies
  • 8 likes

Cannot find the link for free google home mini

PlanFamily PremiumCountryUK My Question or IssueI heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it there is no link for it. I'm pretty sure the promotion ends on the 14th ...

  • Newbie
  • Plan Family Premium Country UK   My Question or Issue I heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it t...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 497 Views
  • 1 replies
  • 0 likes

Not able to add my daughter to the family plan

My Question or IssueI'm not able to add my daughter to our Family subscription.It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. Both my wife and daughter use a Samsung A5.I aldread tried ...

  • Casual Listener
  • My Question or Issue I'm not able to add my daughter to our Family subscription. It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. B...
  • A_Musicophile
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daughter's playlist is exactly the same as mine. She sees what I've downloaded. I asked h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Katerina
  • Spotify Legend
  • 1807 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1807 Views
  • 5 replies
  • 0 likes

Ayuda

Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo

  • Casual Listener
  • Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo 
  • Jpgchief
  • Spotify Star
  • 595 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly

PlanPremiumCountryAuDeviceHuawei mate 20Operating System My Question or IssueAlready have premium paid for 8 months in advance. Will I lose when upgrading to faimly

  • Newbie
  • Plan Premium Country Au Device Huawei mate 20 Operating System     My Question or Issue Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly&nbs...
  • Luan
  • Spotify Star
  • 975 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 975 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini is not applying the promo code for Premium for Family subscription

I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not applied and it keeps tell me I need to pay the full pr...

no code.JPG promo code.JPG
  • Newbie
  • I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not a...
  • Luan
  • Spotify Star
  • 1725 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1725 Views
  • 1 replies
  • 0 likes

Solved!! Google home mini avec spotify famille

PlanPremiumCountryFrance Device(Samsung Galaxy s9, microsoft surface)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueBonjour, j'ai manifesté mon interet pour l'offre google home mini et, lorsque je suis le lien reçu par email, la ...

  • Casual Listener
  • Plan Premium Country France   Device (Samsung Galaxy s9, microsoft surface) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue Bonjour, j'ai manifesté m...
  • NisNis12
  • Casual Listener
  • 1482 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1482 Views
  • 4 replies
  • 0 likes

PLEASE HELP! FAMILY PREMIUM PLAN

PlanPremiumCountryUSADeviceIphoneOperating SystemiOS 12 My Question or IssueI’ll be traveling to brazil during summer, from june to august. I have a family premium plan, will I be able to use my premium plan?

  • Newbie
  •   Plan Premium Country USA Device Iphone Operating System iOS 12    My Question or Issue I’ll be traveling to brazil during summer, from june to august. I have a family p...
  • Billy-J
  • Spotify Star
  • 675 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 675 Views
  • 2 replies
  • 0 likes

Paying for family plan, not the owner of the plan, want to stop payments

PlanFamily premiumCountryCanadaMy Question or IssueI am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I would like to stop payments and get spotify premium for just me...

  • Newbie
  • Plan Family premium Country Canada My Question or Issue I am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I w...
  • sriver
  • Gig Goer
  • 366 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s8 Autoplaying tracks and won't stop

PlanFamilyCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify keeps autoplaying random songs every few seconds. I can stop the song, shut the app, a few seconds later another random so...

  • Newbie
  • Plan Family Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spotify keeps autoplaying random songs every f...
  • Peter
  • Spotify Legend
  • 562 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 562 Views
  • 2 replies
  • 0 likes

Superuser Contribution After upgrade to premium I lost 99% of my playlist and two other playlists

I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and try it out. I found 8 songs of my playlist remained (...

  • Casual Listener
  • I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and t...
  • Peter
  • Spotify Legend
  • 3034 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 3034 Views
  • 4 replies
  • 1 likes

Superuser Contribution Help!! Can’t sign back into a seperate family members account

I have a family premium subscription and had my mum set up as a user on her phone but she had a seperate profile for her playlists etc but now she has changed her mobile and I’m unable to retrieve her account, when she try’s to sign in on her new han...

  • Casual Listener
  • I have a family premium subscription and had my mum set up as a user on her phone but she had a seperate profile for her playlists etc but now she has changed her mobile and I’m unable to retrieve h...
  • Peter
  • Spotify Legend
  • 643 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 643 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music stops playing if another family member plays music from another google mini in a different

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 2425 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2425 Views
  • 3 replies
  • 0 likes

My family members have been excluded from my acount

I tried to invite them with their account, but Spotify could not verify their address.So I told them to open a new account, but again after a month the premium account has been suspended for them.... How could I certify MY WIFE's account and the rest...

  • Newbie
  • .....   How could I certify MY WIFE's account and the rest of the family?  
  • OneByBoo
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 655 Views
  • 1 replies
  • 0 likes

Family Plan is not working

Hi,I am trying desperately to get all my family members onto if the family plan, we are living in the same house, even same laptop - work station etc.. procedure as follows:1. invite my wife-2. received email link - green button - followed through3. ...

  • Newbie
  • Hi, I am trying desperately to get all my family members onto if the family plan, we are living in the same house, even same laptop - work station etc.. procedure as follows: 1. invite my wife- 2....
  • Unknownatts
  • Newbie
  • 539 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 4 replies
  • 0 likes

Hacked family plan

PlanPremium family CountryNLDeviceSony Xperia XZ2 Operating SystemAndroid Oreo 9 Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] My Question or Issue Is Spotify acting to take down the site REMOVED? My family acount got hacked, and s...

  • Newbie
  •   Plan Premium family  Country NL Device Sony Xperia XZ2  Operating System Android Oreo 9   Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] &n...
  • Loxer
  • Community Legend
  • 805 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 805 Views
  • 1 replies
  • 0 likes

Google home mini out of stock for French

PlanPremium CountryFrench DeviceLaptop Operating SystemWindows 10 My Question or Issue Hello ^^,Black Google home mini is out of stock in French so it's impossible to order one... Thank you for responding!

  • Casual Listener
  • Plan Premium   Country French   Device Laptop   Operating System Windows 10   My Question or Issue   Hello ^^, Black Google home mini is out of stock in French...
  • thedeadwalker
  • Casual Listener
  • 920 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 920 Views
  • 2 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanPremium FamilyCountryAustralia DeviceGoogle pixel 3 - Windows 10 LaptopOperating SystemAndroid 9, Windows 10 My Question or IssueI upgraded to a family subscription as soon as I received the email offer.I then received a link from Spotify to plac...

  • Regular
  • Plan Premium Family Country Australia   Device Google pixel 3 - Windows 10 Laptop Operating System Android 9, Windows 10   My Question or Issue I upgraded to a family s...
  • rogue01
  • Newbie
  • 1223 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1223 Views
  • 4 replies
  • 0 likes

[Family] Allow Family Members with a different Address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I register my son for premium family? He stays with me one week and with his mother the s...

  • Newbie
  • ...egister my son for premium family? He stays with me one week and with his mother the second week. His address is legally registered with his mother, since you can only have one national registry a...
  • OneByBoo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 504 Views
  • 1 replies
  • 0 likes

Premium Family

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a Family Plan and open my personal family plan?

  • Newbie
  • ...Family Plan and open my personal family plan?  
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 448 Views
  • 1 replies
  • 0 likes