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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19911 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178841 Views
32 replies
9 likes
Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo que esperar los 3 dias de acreditación a que apare...
Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo...
Moderator
570 Views
1 replies
0 likes
PlanPremium familyCountryEnglandDevice(iPhone 7, iPhone 6, macbook pro pre 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI have registered for premium family and sent a request to all my family....I have managed to re...
Plan Premium family Country England Device (iPhone 7, iPhone 6, macbook pro pre 2012 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu I h...
Community Legend
1352 Views
5 replies
0 likes
PlanIndividual PremiumCountryUSA DeviceMacbook Pro early 2013Operating SystemiOS 10 My Question or IssueMy fiancee and I want to merge accounts. We both have individual accounts. However, we don't want to loose our playlists from our individual accou...
Plan Individual Premium Country USA Device Macbook Pro early 2013 Operating System iOS 10 My Question or Issue My fiancee and I want to merge accounts. We both have individua...
Spotify Star
5435 Views
1 replies
0 likes
PlanPremiumCountryUkraineDeviceGoogle Plus 3aOperating System Android My Question or IssueI was invited to join a family account on Spotify. I already have a single premium account. The issue is that my account was set up in Italy and the family acco...
Plan Premium Country Ukraine Device Google Plus 3a Operating System Android My Question or Issue I was invited to join a family account on Spotify. I already have a single p...
Moderator
564 Views
3 replies
0 likes
PlanPremium for FamilyCountryCanadaDeviceiphonesOperating SystemDesktop - Mojave Hi Community! So if I am logged into the desktop and my iphone (same wifi) with the primary account (family premium) I can sync/download local files with no problem. The...
Plan Premium for Family Country Canada Device iphones Operating System Desktop - Mojave Hi Community! So if I am logged into the desktop and my iphone (same wifi) with the p...
Spotify Legend
1750 Views
1 replies
0 likes
My Question or Issue We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I am paying for it. When I reopen the app it only shows premium. I tried to s...
My Question or Issue We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I...
Spotify Star
1765 Views
1 replies
0 likes
Premium for FamilyUSADevice(iPhone, LG, MacBook Pro, HP Laptop)Operating SystemIOS, OSX, Android, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) I upgraded from Premium to Premium for Family. The "invite" to the family member doesn't look like it ...
Premium for Family USA Device (iPhone, LG, MacBook Pro, HP Laptop) Operating System IOS, OSX, Android, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) I upgraded from Premium t...
Spotify Star
623 Views
1 replies
0 likes
I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message. Add info: we life in Austria, but my credit card runs through a German bank. How can I add my wife - without getting new credit c...
I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message. Add info: we life in Austria, but my credit card runs through a...
Spotify Star
681 Views
1 replies
0 likes
PlanFamilyCountryUSDeviceOnePlus 6T, iPhone 8, Mac We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify on her computer (Mac) through her BT headphones, it affects the music that I'M liste...
Plan Family Country US Device OnePlus 6T, iPhone 8, Mac We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify o...
Regular
1922 Views
9 replies
1 likes
I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs to be based in the same country as the owner. I've re...
I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs t...
Moderator
1609 Views
4 replies
1 likes
PlanFamilyCountry Device Operating SystemAndroid OS My Question or IssueGuys, I've upgraded to Family plan and I found out there is something missing. I'm missing connections to my family members. There is no list of the members with their profiles, ...
Plan Family Country Device Operating System Android OS My Question or Issue Guys, I've upgraded to Family plan and I found out there is something missing. I'm missing c...
Community Legend
886 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Do I need to change my account or can my children still join my premium family account although they are living e...
...ccount or can my children still join my premium family account although they are living every other week with their mom?
Spotify Star
457 Views
1 replies
0 likes
PlanFamily PremiumCountryIsraelDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueWhenever I enter the Family Mix page and I tap on my family's profile Icons next to a song, I am led to a blank page.
Plan Family Premium Country Israel Device Samsung Galaxy A71 Operating System Android 10 My Question or Issue Whenever I enter the Family Mix page and I tap on my family's profile I...
Visitor
1241 Views
2 replies
3 likes
PlanFree/PremiumCountryIsraelDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue PlanPremiumCountryIsraelDeviceSamsung 7Operating System My Question or IssueHiAfter buy...
...bsp; Plan Premium Country Israel Device Samsung 7 Operating System My Question or Issue Hi After buying the family package, I succeeded to add my 2 kids. but when I open the r...
Roadie
535 Views
1 replies
1 likes
PlanFamily PremiumCountryFinlandDevices: Android, iPad, PC My Question or IssueI upgraded from Premium to Family as my kids have been using my Premium account and obviously when they use it I cannot. Now I cannot use the Family either since my kids (...
Plan Family Premium Country Finland Devices: Android, iPad, PC My Question or Issue I upgraded from Premium to Family as my kids have been using my Premium account and obviously w...
Composer
632 Views
1 replies
0 likes
PlanPremium Family CountryUSADeviceiPhone XR/ Dell Laptop My Question or IssueI have read the instructions on how to join Family Mix, but when I click on the elipses at the top of the playlist, my only options are "Go to Playlist Radio, "Save to Your...
Plan Premium Family Country USA Device iPhone XR/ Dell Laptop My Question or Issue I have read the instructions on how to join Family Mix, but when I click on the elipses at t...
Casual Listener
7181 Views
3 replies
0 likes
PlanPremiumCountryU.S./OmanDeviceiPhone 11 ProOperating SystemiOS My Question or IssueHello. I was in family premium plan for many years (we live in te same house). I came to Oman for work and at the moment I'm stuck here. When I first got here I cou...
Plan Premium Country U.S./Oman Device iPhone 11 Pro Operating System iOS My Question or Issue Hello. I was in family premium plan for many years (we live in te same house). I came t...
Roadie
802 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) THEY WILL CANCEL ANY BUNDLED SUBSCRIPTIONS AND YOU CANT GET THEM BACK
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) THEY WILL CANCEL ANY BUNDLED ...
Spotify Star
512 Views
1 replies
2 likes
Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on Netherlands. We have tried to change this, but it does not al...
Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on N...
Casual Listener
628 Views
2 replies
0 likes
I have a family premium account, and try to invite my Sons in, but we still keep having one account as it seems because we keep kicking each other out ... one thing I don’t understand from the descriptions is that my son logs in on his ‘OWN’ account:...
I have a family premium account, and try to invite my Sons in, but we still keep having one account as it seems because we keep kicking each other out ... one thing I don’t understand from t...
Spotify Legend
494 Views
1 replies
0 likes
