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Premium Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130534 Views
  • 32 replies
  • 8 likes
  • 130534 Views
  • 32 replies
  • 8 likes

My Son got removed and now he can´t accept the invite anymore...

Hello,I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, but he couldn't accept the invitation, even if we tried t...

  • Casual Listener
  • Hello, I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, b...
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 3 replies
  • 0 likes

How can I make an account for my 11 year old

I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her.Since she is 11, it won't let me.Any other way I can create an account...

  • Newbie
  • I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her. Since she is 1...
  • Brunelicia
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 465 Views
  • 1 replies
  • 0 likes

Premium for Family reregistration error

Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I reregistered today (because for context: my brother was s...

  • Newbie
  • Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I r...
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 1 replies
  • 0 likes

Premium family error

PlanPremiumCountryCanada DeviceMicrosoft Surface LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am a premium student member who created a family account that I stopped 10 minutes later as I found out my ste...

  • Newbie
  • ...ember who created a family account that I stopped 10 minutes later as I found out my stepdad had already created the account, therefore, I cannot access my step-dad's family premium account. &n...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

RE: Family Plan not verified

PlanPremiumCountrySingaporeMy Question or Issue:Spotify asked me to verify my address via email, but it was automatically classified as junk and I did not view the email at all. Now, my premium account under family has been disabled even though I am ...

  • Casual Listener
  • ...y premium account under family has been disabled even though I am still paying my bills. Is there any way for me to salvage this without signing up for a solidatiry Premium account, just by being a...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 3 replies
  • 0 likes

Cannot change address

Hello. I'm not sure which area to post this, and I'm so frustrated that I honestly don't care. However. I saw on a post somewhere on here that you have to cancel your plan, wait for it to expire, then subscribe to Premium For Family again, then it wi...

  • Newbie
  • ...xpire, then subscribe to Premium For Family again, then it will allow you to change your address. I just went in to subscribe again, it asked for my card information, then I clicked "Subscribe to P...
  • A_Musicophile
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 243 Views
  • 1 replies
  • 0 likes

Explicit content protection for my family

Plan: Premium FamilyCountry: Italy My Question or IssueI have premium family and my childs hear music, but some song and author are content explicit messages that should not be eared by my childs.How can I disable the explicit content for us ? My chi...

  • Regular
  • Plan: Premium Family Country: Italy   My Question or Issue I have premium family and my childs hear music, but some song and author are content explicit messages that should not be eared b...
  • Brunelicia
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 698 Views
  • 1 replies
  • 0 likes

Solved!! Change from Student premium to family premium

CountryFRANCEMy Question or IssueHello, I have following question: My daughter has already a student premium account, and I have just paid for a family premium for the rest of us.To switch to our family premium, she must stop first her student paymen...

  • Casual Listener
  •   Country FRANCE My Question or Issue Hello, I have following question:   My daughter has already a student premium account, and I have just paid for a family premium for the rest o...
  • Brunelicia
  • Community Legend
  • 1922 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1922 Views
  • 3 replies
  • 0 likes

I have a free premium account I got with my phone deal if I upgrade to family how much will I pay?

Plan My Question or IssueI have a free premium account I got with my phone deal if I upgrade to a family account how much will I pay

  • Newbie
  • Plan     My Question or Issue I have a free premium account I got with my phone deal if I upgrade to a family account how much will I pay   
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 1 replies
  • 0 likes

Family Premium Payment

Hi!My family and I have premium for our family and it said our payment wasn't working or something and we needed to pay to maintain our subscription. One person in my family paid the subscription for the family but it only "upgraded" the subscription...

  • Newbie
  • Hi! My family and I have premium for our family and it said our payment wasn't working or something and we needed to pay to maintain our subscription. One person in my family paid the subscription f...
  • Bittencourt
  • Spotify Star
  • 1097 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1097 Views
  • 1 replies
  • 0 likes

Unable to join family plan

My Question or IssueI am unable to accept the invite to join the family plan even after multiple tries. The main host had tried reinviting me, removing me and I had already verified my email the previous time and was using spotify without any issue t...

  • Newbie
  • My Question or Issue I am unable to accept the invite to join the family plan even after multiple tries. The main host had tried reinviting me, removing me and  I had already verified my e...
  • Bittencourt
  • Spotify Star
  • 957 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google home

Can i have the google home mini even if i have a family memebership ?PlanPremium

  • Newbie
  • Can i have the google home mini even if i have a family memebership ? Plan Premium    
  • Ogie92
  • Music Fan
  • 1466 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1466 Views
  • 4 replies
  • 0 likes

Superuser Contribution Google Home Mini code (Family Prem) with Facebook account (no email)

I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...

  • Newbie
  • I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email.   I created my account with my Facebook a...
  • Guido
  • Spotify Legend
  • 1145 Views
  • 1 replies
  • 0 likes
  • Subscription
    Web Player
  • 1145 Views
  • 1 replies
  • 0 likes

family invite not working

So I wrote out a well organized and thorough message but when I tried to submit it it said I needed a label. After adding a label and submitting the page refreshed with an error and I lost it all. My wife and I have been on premium for years and afte...

  • Casual Listener
  • So I wrote out a well organized and thorough message but when I tried to submit it it said I needed a label. After adding a label and submitting the page refreshed with an error and I lost it all. &...
  • A_Musicophile
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 3 replies
  • 0 likes

Cannot see albums

PlanPremiumCountryUnited States DeviceiPhone 7 Operating SystemiOS 12.2 My Question or IssueBefore the new iOS update I could go into any artist and could see their albums/individual songs. Now when I try to, all I can do is shuffle play. When trying...

  • Casual Listener
  • Plan Premium Country United States   Device iPhone 7   Operating System iOS 12.2   My Question or Issue Before the new iOS update I could go into any artist and could see t...
  • Vvvvv_
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes

Manage family account

I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium for Family on this menu! I have followed all of the instructions...

  • Casual Listener
  • I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium f...
  • Bittencourt
  • Spotify Star
  • 19675 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 19675 Views
  • 5 replies
  • 1 likes

Premium Family cancelled and reactivaded

Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization. I want to request the payment cancelled and cancel the membership.Thanks.

  • Newbie
  • Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization.    I want to r...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 1 replies
  • 0 likes

Family plan in Israel

Hi,Can i have family plan in Israel?     

  • Newbie
  • Hi, Can i have family plan in Israel?          
  • Brunelicia
  • Community Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 295 Views
  • 1 replies
  • 1 likes

How do I Limit Explicit Content for certain family members?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI manage a family account so how do I manage my children's access to explicit content? If I Limit it from their phone they can switch it off ag...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I manage a family account so how do I manage my c...
  • thehendies
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 382 Views
  • 2 replies
  • 0 likes