Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140700 Views
  • 32 replies
  • 8 likes
  • 140700 Views
  • 32 replies
  • 8 likes

Download fail

Plan FreeCountry ItalyDeviceSamsung Galaxy s10Operating SystemAndroid 9 PieMy Question or IssueDa quando ho spotify family, non mi scarica più la musica. Mi dice che la percentuale di download è 13% quando in realtà non ha scaricato alcun brano. Ho p...

  • Newbie
  •   Plan  Free Country  Italy Device Samsung Galaxy s10 Operating System Android 9 Pie My Question or Issue Da quando ho spotify family, non mi scarica più la musica. Mi dice c...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join family premium

PlanWas on student plan. now saying im on free plan CountryCanada DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI was on a student spotify plan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to ...

  • Newbie
  • ...lan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to try and solve this i deleted my premium subscription. Now im still unable to join the family plan. I had t...
  • Peter
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 590 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error familiar plan

PlanPremium Familiar CountryCosta Rica Device(Samsung Galaxy S 10+) Operating System(Android Pie) My Question or IssueI have an error when downloading my saved songs, I am with a WiFi connection and I am not downloaded. warning message: waiting to lo...

  • Newbie
  • Plan Premium Familiar    Country Costa Rica    Device (Samsung Galaxy S 10+)   Operating System (Android Pie)   My Question or Issue I have an error when do...
  • Peter
  • Spotify Legend
  • 725 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 725 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Plan: Spotifity Plan famiiar premiumPaíses: ColombiaDispositivos:Computador y Xiaomi Redmi 6Operating SystemWindows 10 y Android 8.1Mi problema:Ayer renové mi Plan Familiar Premium, aunque todo procedió correctamente con elpago a la hora de enviar la...

  • Newbie
  •   Plan: Spotifity Plan famiiar premium Países: Colombia Dispositivos: Computador y Xiaomi Redmi 6 Operating System Windows 10 y Android 8.1 Mi problema: Ayer renové mi Plan Familiar Prem...
  • Peter
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tracks won't automatically save when I save (or heart) Albums

My Question or Issue As of late, I've noticed that tracks aren't automatically saved when I save or heart albums from my desktop or mobile device. This is a recent development and unsure if this affects anyone else.

  • Casual Listener
  • My Question or Issue   As of late, I've noticed that tracks aren't automatically saved when I save or heart albums from my desktop or mobile device. This is a recent development and unsure if ...
  • MeetDeepakDave
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 510 Views
  • 2 replies
  • 0 likes

kicked out of Premium for Family

PlanI had a Premium for Family plan and payment was just made on June 14, 2019.Country Device(iPhone 6) and also an imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had been listening to my spotify premium for family ...

  • Newbie
  • Plan I had a Premium for Family plan and payment was just made on June 14, 2019. Country   Device (iPhone 6) and also an imac Operating System (iOS 10, Android Oreo, Windows 10,etc....
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 529 Views
  • 1 replies
  • 0 likes

spotify family dont work

Hi have send a mail to my wife to get the family spotify but she dosent recived any mailshe does have a premium allredy on that mail. please help

  • Newbie
  • Hi have send a mail to my wife to get the family spotify but she dosent recived any mail she does have a premium allredy on that mail. please help
  • Billy-J
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 481 Views
  • 1 replies
  • 0 likes

Family Premium | Member got downranked to Free

PlanPremiumCountry DeviceIphone 6sOperating SystemiOs 10 My Question or IssueHey Guys, a friend of mine was downranked to Spotify Free.She went Premium for about two years, before her Premium stopped working. The Owner of the Family Premium showed me...

  • Newbie
  • ...bout two years, before her Premium stopped working. The Owner of the Family Premium showed me, that she was still in the overwiew and with the status "active", but she was downranked for some reason....
  • Bittencourt
  • Spotify Star
  • 664 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 664 Views
  • 3 replies
  • 0 likes

7 Family members.

Hi,we are 2 adults and 5 kids. Is it possible to get 7 linked acconts. Regards Mattias

  • Newbie
  • Hi, we are 2 adults and 5 kids.  Is it possible to get 7 linked acconts.    Regards  Mattias 
  • Bethany_Dawn
  • Community Legend
  • 1758 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1758 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family mit Guthabenkarte kaufen?

Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-Seite verschiedene Meinungen gefunden, weshalb ich jetzt ziemli...

  • Newbie
  • Hey, und zwar würde ich mir gerne Premium Family zulegen wollen. Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen?  Ich habe im Forum aber auch direkt bei der Support-S...
  • Peter
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution When accepting an invitation to join family plan it takes them to my acct i fo page and does nothing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Family Premium Member] Kicked-out, imposible to get back

PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My Question or IssueHello. I have a family account and we are 4 members (roomates). One of us got kicked-out from the account. I sent to my roomate an invit but she can't join back ...

  • Newbie
  • Plan Premium / Family Country France Device iPhone 8 Operating System iOS 10 My Question or Issue Hello. I have a family account and we are 4 members (roomates). One of us got kicked-out f...
  • Peter
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 332 Views
  • 1 replies
  • 1 likes

Delete playlist on Spotify Premium Family

PlanPremium Family CountryUKDeviceiPadOperating System(iOS 10 My Question or IssueHi, I have a premium family account which I invited my son to and then transferred his playlist to him. As he has now created newer lists on his profile he wants to del...

  • Casual Listener
  • Plan Premium Family  Country UK Device iPad Operating System (iOS 10   My Question or Issue Hi, I have a premium family account which I invited my son to and then transferred h...
  • Bittencourt
  • Spotify Star
  • 774 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 774 Views
  • 3 replies
  • 0 likes

Family account. Member got kicked

PlanFamily PremiumCountryGermanyDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFamily member got kicked and can’t join no more. It’s my cousin and we live together

  • Newbie
  • Plan Family Premium Country Germany Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Family member got kicked and can’t join no m...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members got kicked out from family premium plan

I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are literally living together in Taiwan, they have got kicked...

  • Casual Listener
  • I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are l...
  • Peter
  • Spotify Legend
  • 641 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 641 Views
  • 3 replies
  • 0 likes

Does the Premium for Family provide Parental Controls?

Does the Premium for Family provide Parental Controls?I've seen the post that was started in 2012, been voted on nearly 3,000 times.But have seen a resent response from the moderators.Before I subscribe to the Premium for Family plan, I would like kn...

  • Regular
  • Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 498 Views
  • 3 replies
  • 1 likes

Using Premium for Family on two devices at the same time

Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices are playing same song at the same time. We have samsung galaxy s8 and ...

  • Casual Listener
  • Hi, is it possible to use two devices at the same time?    Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 457 Views
  • 3 replies
  • 0 likes

Verify Family account

Hello,I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with th...

  • Casual Listener
  • Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 549 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription--when accepting invite, taken to owner's manage subscription page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I've just upgraded to family But when family member accepts invitation, she's taken back to...

  • Newbie
  • ...bsp;  I've just upgraded to family  But when family member accepts invitation, she's taken back to my "Manage Subscription" page.  She doesn't have previous subscription.  (She has d...
  • Peter
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was member of the plan i send the confirmation adress, and still i was take out , help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes