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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140382 Views
  • 32 replies
  • 8 likes
  • 140382 Views
  • 32 replies
  • 8 likes

Does the Premium for Family provide Parental Controls?

Does the Premium for Family provide Parental Controls?I've seen the post that was started in 2012, been voted on nearly 3,000 times.But have seen a resent response from the moderators.Before I subscribe to the Premium for Family plan, I would like kn...

  • Regular
  • Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 498 Views
  • 3 replies
  • 1 likes

Using Premium for Family on two devices at the same time

Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices are playing same song at the same time. We have samsung galaxy s8 and ...

  • Casual Listener
  • Hi, is it possible to use two devices at the same time?    Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
  • Billy-J
  • Spotify Star
  • 456 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 3 replies
  • 0 likes

Verify Family account

Hello,I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with th...

  • Casual Listener
  • Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
  • Billy-J
  • Spotify Star
  • 548 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 548 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription--when accepting invite, taken to owner's manage subscription page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I've just upgraded to family But when family member accepts invitation, she's taken back to...

  • Newbie
  • ...bsp;  I've just upgraded to family  But when family member accepts invitation, she's taken back to my "Manage Subscription" page.  She doesn't have previous subscription.  (She has d...
  • Peter
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was member of the plan i send the confirmation adress, and still i was take out , help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Premium for Family on line access

I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...

  • Casual Listener
  • I'm hoping to get some assistance with our Premium for Family Plan.  At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 3 replies
  • 0 likes

there was no option to reactivate membership from last situation

PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...

  • Newbie
  • Plan Premium for Family   My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 1 replies
  • 0 likes

Accidentally Added to Family Plan

PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Hello,   I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
  • Billy-J
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 453 Views
  • 3 replies
  • 0 likes

Google home mini not received

PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...

  • Regular
  •   Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad   My Question or Issue   Looks like I'm not the only one in this situation according to o...
  • Billy-J
  • Spotify Star
  • 688 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 688 Views
  • 4 replies
  • 0 likes

Changing Country / Family Subscription

HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...

  • Regular
  • Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
  • Bethany_Dawn
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

Spotify premium family wrong data entered / falsche daten eingegeben

Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...

  • Newbie
  • Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann?   ...
  • Bethany_Dawn
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 486 Views
  • 1 replies
  • 0 likes

Spotify Family Removed my premium

I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...

  • Newbie
  • I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
  • OneByBoo
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 1 replies
  • 0 likes

I had a premium family plan, i send the confir mail , and know i dont have the premium family,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Trouble in joining the Premium for Family plan

PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9   My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
  • Vinicius_P
  • Casual Listener
  • 983 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 983 Views
  • 6 replies
  • 0 likes

Superuser Contribution 'Something went wrong' when trying to join Premium for Family

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1888 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1888 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vivo en la misma casa , mande correo y aun asi me cancelaron el plan, puedo mandar comprbante,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family invitations

I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now they can't enter the family. I don't know what happe...

  • Newbie
  • I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now t...
  • Peter
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo iniciar plan familiar

No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.

  • Newbie
  • No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.  
  • Peter
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con el plan familiar, mande confirmación y se cancel, tengo comprobante de domicilio

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

changing family member's email address

Planfamily premiumCountryTurkeyMy wife has changed her mail address and does not remember her password.The previous adress does not exist anymore.How can i change her spotify email address in this case?

  • Newbie
  •   Plan family premium Country Turkey My wife has changed her mail address and does not remember her password. The previous adress does not exist  anymore.How can i change her s...
  • Billy-J
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 684 Views
  • 1 replies
  • 0 likes