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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I paid for an yearly family plan today. But I saw that the account page still show...
Plan Family Country NZDevice AllOperating System All My Question or IssueThe confirmation email of my <12yo for participation on in the family plan, is not arriving at my google parental account email, or my spotify plan manager email. No other email...
Hi everyone, and thanks in advance for any helpful information! We have a premium family plan, and want to moderate explicit content. Rather than turn it off, we are hoping to leave it on and periodically review listening history, believing this will...
Hi,My family members (same address) had access with their respective smartphones to my former Family Premium subscription until my debit card expired. Then nobody could use Family Premium anymore (normal).I received my new debit card and subscribed a...
Hi there, About a week ago I got a family premium - with 3 months 'free'.I also have a Bose Soundtouch 20. I can link my account but it won't play music direct from the app. The only way to play spotify on my ST is by bluetooth connection. It would b...
My intis dosn't workWe keep getting logged in as a free account. I tried to remove him from th family plan. and invite him again. But that dosn't work.It allso seems like he has tree accounts assosiated to him. PlanFamily PremiumCountryNorwayDevice(i...
PlanPremiumCountryUKDeviceIphone, Samsung and Alexa devicesOperating System(iOS , Windows 10, Alexa, etc.) My Question or IssueI have just signed up to a premium family account on Spotify - I have just left Amazon Music as I heard that Spotify is bet...
I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...
PlanPremiumCountryAustralia, but travellingOperating SystemWindows 10 My Question or IssueHi. I recently started paying for Family Premium and invited my 3 family members (wife, daughter, son) to join. However, we are currently travelling (in Vietnam...
PlanSpotify FamilyCountryNorwayDeviceIphone X My Question or IssueEverytime i try to pick an address it says that my address does not exist. what to do?
Me and my girlfriend live together at the same adress. She upgraded to a family plan from premium and i have a free account. When i follow the invite link and confirm my adress it says we try to use this from different countries. She is American and ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Amazon Music family unlimited I can walk into my living room and ask my Echo dot to pla...
PlanPremium FamilyCountryCanadaDeviceIphone 7 plusOperating System My Question or IssueHi I just noticed that my January monthly payment has been increased from $14.99 to $15.89? But it's still $14.99 on Spotify website. Any notification/update onlin...
Hi folk, I would like to delete my account, registered by my Facebook ID and create a new account by my email.However, at the moment it's not possible to upgrade to Premium Family if you already have an account registered by the same payment method a...
I'm trying to add my 11 year-old daughter to my family premium account. In fact, I mainly opened it for her. When she tries to log in she gets a message saying that she's too young. Is there any way around this?PlanPremiumCountryScotlandDeviceChromeb...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
FamilyPremiumCanada DeviceMacBook Air, Google PixelOperating SystemiOS 10 I'm trying to access my users for my premium family account and it need me to update my address. I enter my address and it finds it properly but when I click accept/confirm add...
PlanPremiumCountryNetherlands/NederlandDeviceLTOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I ordered Spotify Premium Family a week ago and i paid the 1 eurocent to verify my e-mailadress. So i received the mail in w...
Plan: Premium/FamilyCountry: USA My Question or IssueIs it possible to see who on the family plan is actively using their plan? Everyone says they are, but if they aren't I'd like to kick someone off and give the login to another family member that w...
I have a separate premium account at the moment. If I were to join a ‘Premium Family’ , will my data of the music I’ve been listening to throughout the year be carried on when I join the the Family Premium, and unto my Spotify Wrapped 2020? Or will m...