Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119820 Views
  • 32 replies
  • 8 likes
  • 119820 Views
  • 32 replies
  • 8 likes

Can't add users to my Premium for Family account

PlanPremium for FamilyCountryU.S.DevicePCOperating SystemWindows 10 My Question or Issue I'm the owner of a Spotify Premium Family account. I have installed in my house a multi-room audio system and CasaTunes, a software application tha supports 3 me...

  • Newbie
  • Plan Premium for Family Country U.S. Device PC Operating System Windows 10   My Question or Issue  I'm the owner of a Spotify Premium Family account.  I have installed in m...
  • Jᴀᴄᴋ
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Trouble adding family member to family plan

PlanPremium FamilyCountry Device Operating System My Question or Issue I have a premium family account but have trouble adding family members to the account.I can send invites to family members and they receive them. My daughter have free spotify on ...

  • Casual Listener
  • Plan Premium Family Country   Device   Operating System     My Question or Issue  I have a premium family account but have trouble adding family members to the a...
  • Jᴀᴄᴋ
  • Roadie
  • 992 Views
  • 3 replies
  • 0 likes
  • 992 Views
  • 3 replies
  • 0 likes

Solved!! Problemas no uso do plano familiar

Plano: FamiliarPaís: BrasilDispositivo: iPhone XSistema operacional: iOS Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e minha mãe não conseguimos escutar música ao mesmo tempo, ou seja, quando eu começo a escuta...

  • Casual Listener
  • Plano: Familiar País: Brasil Dispositivo: iPhone X Sistema operacional: iOS    Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e...
  • Bittencourt
  • Spotify Star
  • 1223 Views
  • 5 replies
  • 0 likes
  • 1223 Views
  • 5 replies
  • 0 likes

Moving from premium to family membership

PlanFree/PremiumCountryUK Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son currently has a personal spotify account, and i want to add him to my family account. He is worried that he will lose all his ...

  • Newbie
  • ...potify account, and i want to add him to my family account. He is worried that he will lose all his music/playlist etc - is this the case ? IS there anything he has to do to set this up other than use t...
  • Maxim
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quit a family plan

I am currently a member of a family plan. How can i quit the current plan and start another one as a host of the new family plan? I try to go to subscription> manage plan > cancel plan / cancel premium but fail to quit...

  • Casual Listener
  • I am currently a member of a family plan. How can i quit the current plan and start another one as a host of the new family plan?   I try to go to subscription> manage plan > cancel p...
  • Peter
  • Spotify Legend
  • 871 Views
  • 5 replies
  • 0 likes
  • Family Plan
  • 871 Views
  • 5 replies
  • 0 likes

Moving from premium to family while canceling subscription through apple

PlanFree/Premium to familyCountry United StatesDeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just canceled my Spotify subscription because it was through apple instead of Spotify. I would like to reup m...

  • Casual Listener
  • Plan Free/Premium to family Country  United States Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just canceled my S...
  • Rswhites09
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Help with Family Plan

PlanFamily Premium PlanCountryNew Zealand My Question or IssueI have logged into my account to remove a member from my family plan however am unable to locate my family plan. I am paying for it every month but I cant see it under my account anywhere....

  • Visitor
  • Plan Family Premium Plan Country New Zealand     My Question or Issue I have logged into my account to remove a member from my family plan however am unable to locate my family plan....
  • Bittencourt
  • Spotify Star
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

Upgrading 3 month $0.99 Subscription to Family Premium

PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS 12 My Question or IssueI presently have a 3 month promo Premium subscription which was $0.99. I wish to upgrade to Family Premium. I will be the owner of the family account and will invite ot...

  • Casual Listener
  • ...o upgrade to Family Premium.  I will be the owner of the family account and will invite other family members.   Do I cancel the $0.99 subscription and re-subscribe with a family m...
  • Brunelicia
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Switching from a 3 month subscription to a Family account

PlanPremiumCountry Czech RepublicDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, I’m currently using the 3-months-for-0.99€ offer and would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, do...

  • Newbie
  • ...nd would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, does it resume after I un-member myself from the Family, or do I get added to the Family after my 3...
  • Brunelicia
  • Community Legend
  • 908 Views
  • 3 replies
  • 0 likes
  • discount
    offer
    Switch
  • 908 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirigirme o donde tengo que programar para que esta se d...

  • Newbie
  • Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirig...
  • Jemi
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regular Prem to Family Prem (PAYMENT)

Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is asking for credit card, but I don't have a credit car...

  • Newbie
  • Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is a...
  • Jemi
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hi, we already made the payment but one of the familiar Premium member can't use Spptify

  • Newbie
  • Hi, we already made the payment but one of the familiar Premium member can't use Spptify 
  • Jemi
  • Spotify Legend
  • 1113 Views
  • 1 replies
  • 0 likes
  • 1113 Views
  • 1 replies
  • 0 likes

I was removed from my family plan and can't get back in it

I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me back in the family plan but your program isn't lettin...

  • Newbie
  • I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me b...
  • Maxim
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Spotify family neues mitglied kanns nicht nutzen

Liebe community Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos PlanenAboLand DeutsclandGerätAltes tabletBetriebssysAndroid Meine Frage oder Au...

  • Newbie
  • Liebe community   Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos     P...
  • Maxim
  • Spotify Star
  • 869 Views
  • 1 replies
  • 0 likes
  • 869 Views
  • 1 replies
  • 0 likes

Solved!! Sending an Invite for Family

I've been trying to send an invite. I follow the instructions:Invite a memberGo to your account pageClick Premium for Family in the menu on the left.Click SEND INVITE.Problem is - There is no "Premium For Family" on the left in the menu!PLEASE HELP! ...

  • Casual Listener
  • I've been trying to send an invite. I follow the instructions: Invite a member Go to your account page Click Premium for Family in the menu on the left. Click SEND INVITE. Problem is - There i...
  • Godzilla
  • Casual Listener
  • 8451 Views
  • 4 replies
  • 0 likes
  • 8451 Views
  • 4 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • Other
  • 645 Views
  • 1 replies
  • 0 likes

Moving Playlists from Premium to individual Premium Family members

We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account. Now the children are older we've upgraded to Premium Family so they can listen to their music at the same time in their own rooms. The big pr...

  • Casual Listener
  •   We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account.  Now the children are older we've upgraded to Premium Family so they can l...
  • Brunelicia
  • Community Legend
  • 761 Views
  • 3 replies
  • 0 likes
  • 761 Views
  • 3 replies
  • 0 likes

my husband get blocked from family membership

PremiumTurkeyIphone 7 iOS 11.4.1I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite has approved. but later his membership was cancelled all of sudden ...

  • Newbie
  • Premium Turkey Iphone 7  iOS 11.4.1 I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite h...
  • Brunelicia
  • Community Legend
  • 999 Views
  • 1 replies
  • 0 likes
  • iphone 7
    Premium
    Turkey
  • 999 Views
  • 1 replies
  • 0 likes

Tenho plano familiar onde meu marido é o assinante. Viajei a trabalho e imediatamente fui desconecta

PlanPremiumCountry Brasil DeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country Brasil   Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 1687 Views
  • 3 replies
  • 0 likes
  • plano familiar
  • 1687 Views
  • 3 replies
  • 0 likes

Erro no plano familiar

Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu.Vamos resolver?

  • Newbie
  • Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu. Vamos resolver?
  • Bittencourt
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes