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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77155 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94636 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77486 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208503 Views
267 replies
35 likes
When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan.You can join someone else’s premium plan only once every 12 months. The only plan they had previously was the free trial of family I h...
When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan. You can join someone else’s premium plan only once every 12 months.&n...
Spotify Star
1166 Views
1 replies
0 likes
PlanFamily PremiumCountryUSADeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueI ask Google Assistant to play a specific song on Spotify and she comes back with "This feature is only for Premium Subscribers" yet that's exactly what...
Plan Family Premium Country USA Device Google Pixel 4 XL Operating System Android 11 My Question or Issue I ask Google Assistant to play a specific song on Spotify and she comes b...
Music Fan
914 Views
1 replies
0 likes
I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have all my playlists and liked songs and its linked to my f...
I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have a...
Spotify Star
1114 Views
1 replies
0 likes
PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
870 Views
1 replies
0 likes
PlanPremium FamiliarCountryEspañaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueNos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. Tras la prueba decidimos contratar el Plan familiar, ya que nos salía más a cuenta a...
Plan Premium Familiar Country España Device iPhone 6 Operating System iOS 12.4.5 My Question or Issue Nos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. ...
Roadie
750 Views
3 replies
0 likes
PlanFreeCountryUnited StatesDevice(iPhone Xs)Operating System(iOS 14) My Question or IssueWe missed a payment so we went to start it again on the same account but for some reason none of the accounts synced backup. When I sent the link to my brother ...
...eason none of the accounts synced backup. When I sent the link to my brother it said he could not join because he joined one within the last 12 months I need this fixed. The account that has the family...
Spotify Star
607 Views
1 replies
1 likes
PlanFree/PremiumCountryCanada My Question or IssueI subscribed for a free month of Spotify Premium, subscribed to my family group but unsubscribed and now I don't have premium. I'm still entitled to my free premium trial
Plan Free/Premium Country Canada My Question or Issue I subscribed for a free month of Spotify Premium, subscribed to my family group but unsubscribed and now I don't have premium. I'm s...
Spotify Star
533 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 6S Plus and ThinkPadOperating SystemiOS 11 and Windows 10 My Question or IssueI currently pay for Spotify Family, but it is just my partner and I. I would like to switch to Spotify Premium Duo without having t...
Plan Premium Family Country USA Device iPhone 6S Plus and ThinkPad Operating System iOS 11 and Windows 10 My Question or Issue I currently pay for Spotify Family, but it is just my p...
Casual Listener
730 Views
2 replies
0 likes
I recently deleted an invite link for my son-in-law who has never set up his spotify account. No need to I guess since he mainly uses my Echo to listen. I attempted to add another family member this morning and there are no empty slots, however, only...
I recently deleted an invite link for my son-in-law who has never set up his spotify account. No need to I guess since he mainly uses my Echo to listen. I attempted to add another family...
Spotify Legend
5016 Views
12 replies
0 likes
I subscribe to a family plan for 2 month but I'm running out of money on my card, and when I charge it, spotify automatically change my plan to a premium and I overlooked that. Is there way to revert this and subscribe again or maybe upgrade personal...
I subscribe to a family plan for 2 month but I'm running out of money on my card, and when I charge it, spotify automatically change my plan to a premium and I overlooked that. Is there way to r...
Spotify Star
742 Views
3 replies
0 likes
Plan PremiumCountry Slovenia Device iPhone 11 ProOperating System iOS 13.6.1 My Question or IssueI have a premium account (Duo) and my music from the playlist recently started to play shuffle only. Extremely annoying and can't seem to be able to chan...
Plan Premium Country Slovenia Device iPhone 11 Pro Operating System iOS 13.6.1 My Question or Issue I have a premium account (Duo) and my music from the playlist r...
Spotify Star
533 Views
1 replies
0 likes
Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music it disconnect my music to play her i hate that, i ju...
Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music i...
Composer
700 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium family account created while abroad for the week end. I sent invitations to other fam...
...remium family account created while abroad for the week end. I sent invitations to other family members soon after (while being abroad). Family members invited can’t enter into the program. Me and my son (w...
Spotify Star
861 Views
3 replies
1 likes
PlanPremiumCountryIsraelDeviceSamsung galaxy s20 ultraOperating Systemandroid 10 My Question or IssueYesterday I upgraded my premium account to family plan and I was wondering, if we have family account and it's under my father name but I'm going to ...
Plan Premium Country Israel Device Samsung galaxy s20 ultra Operating System android 10 My Question or Issue Yesterday I upgraded my premium account to family plan and I was w...
Spotify Star
900 Views
2 replies
1 likes
If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?
If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?
Casual Listener
1855 Views
3 replies
0 likes
Our family have been using my account and created their own playlists. We have now upgraded to the family plan and was thinking that the playlists can be made visible to the new family accounts.However each account is a family member but how do I get...
Our family have been using my account and created their own playlists. We have now upgraded to the family plan and was thinking that the playlists can be made visible to the new family accounts. H...
Community Legend
1019 Views
1 replies
1 likes
Hi - my daughter trialled a free 3 month individual premium spotify account (which is about to end) and our family has decided to take out a family premium membership (with my name being the lead one). I have two questions: 1. Are we still eligible f...
Hi - my daughter trialled a free 3 month individual premium spotify account (which is about to end) and our family has decided to take out a family premium membership (with my name being the lead o...
Spotify Star
1519 Views
3 replies
1 likes
PlanPremiumCountry Canada My Question or Issue I want to give a year of Spotify Premium to a friend, I can't seem to do this? What am I missing something? Is Spotify seriously dim enough to not have an option to gift some Premium to someone???
Plan Premium Country Canada My Question or Issue I want to give a year of Spotify Premium to a friend, I can't seem to do this? What am I missing something? Is Spotify seriou...
Spotify Star
9185 Views
5 replies
1 likes
PlanFamily Country USA DeviceEcho dots, Android phones My Question or IssueI just upgraded to Family Premium (from Premium), and created spotify accounts for two kids. I also added my kids to an Amazon Household and setup FreeTime. The kids are tryin...
Plan Family Country USA Device Echo dots, Android phones My Question or Issue I just upgraded to Family Premium (from Premium), and created spotify accounts for t...
Moderator
5143 Views
9 replies
2 likes
Hi there, please tell me how to rejoin as a family member after smartphone reset and fresh installation. Which credentials are needed? How not to lose playlists etc of this member account? I couldn't find a hint in the app nor on the Spotify account ...
Hi there, please tell me how to rejoin as a family member after smartphone reset and fresh installation. Which credentials are needed? How not to lose playlists etc of this member account? I...
Spotify Legend
476 Views
1 replies
0 likes
