Duo Premium bug

[fortuuna]

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address.  What is going on!?  I restarted her phone and still the same problem.  I re-entered the address on my account, re-invited, still not working.  Any suggestions? 

[OneByBoo · Accepted solution]

Hi there @fortuuna

thanks for reaching out to the Spotify community !

First of all, I'd like you both to log in to your account overview page here to make sure the country listed in both accounts match.

Then, please use an Incognito web page to have your wife try processing the invite once again.

Let me know how it goes 🙂

[fortuuna]

yep got it sorted! for some reason my wifes account had a different country.