Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I wanted to ask whether it's ok to use family plan with friends? I know that it's meant for family but I feel like it still might be beneficial for spotify. I don't like breaking rules so I don't want to use it that way, but I would like to find ...
Hi, I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was available in some countries, but the latest update I can find...
PlanFree/Premium to Premium familyCountryCanada - Province of QuebecMy Question or IssueI currently have an individual free subscription. I am looking to get the family premium subscription. The only options offered on the Spotify website all include...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUSADeviceAndroid PhonesOperating SystemGoogle App My Question or IssueOur family joint playlist is full of recommendations in Russian, many of them explicit. We don't listen to Russian music, there are NO Russian Songs on this playl...
PlanFamily Premium Deviceall iPhones My Question or IssueWoke up to no Spotify. My dad (the head of the plan) got 2 emails (attached below), and then everyone was kicked off the plan. It says it had issues processing our payments, and that's why it s...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I join a Family Premium with my account, I know that i can keep all my Songs and Playlists...
Help! Does the family plan allow you to each listen to your own music at the same time? My girls keep fighting over who gets to listen to the app.
We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get something a pop-up to tell him to sign up for premium. What i...
My Question or Issue If I upgrade to the family subscription for my younger kids will I, as the account manager, still be able to see their playlists and what they are listening too?
When listening to my account on my speakers, when my dad who is on the family duo account opens up his own account under this plan and plays music through his speaker, my speakers shut off… And vice a versa. HELP
I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account was originally created in a different country, where t...
Hi guys, I want to join family plan but our addresses didn't match. difference is that in first account the address is written in US style, but my account can't find it (only EU/SK version of the address). If I ask to change the address, all other me...
PlanPremium Family We have a Premium Family Membership with 3 persons.With 2 persons there is a problem. It is not possible to simultanously listen to Spotify. When one is listening and the other wants to start, it pauses the other member. The playli...
I opened my account in the US. Now I live in EU. I'm trying to set up a Duo Premium account with my son, who lives in my house. Every attempt fails saying "you are trying to set up an account with someone in another country" even though we are puttin...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account was opened using my e-mail address associated with my internet provider. I...
I have an invitational link and right address, but I cant join because I can't use the right address. Also, for some reason spotify support chat window also broken as **bleep**, dissapears after ~10 minutes(????).I have the mail address of owner of f...
Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...
My Question or IssueI have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade)Point 2. asks for your address - just freezes......NO RESPONSE AT ALL and won't let me go back or forwards ...
Trying to add address to my premium family account, so i can add family members, without success.When I enter the address it comes in the addresses dropdown, i select it and then click find address, and it brings up my full address.I then click confi...