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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179520 Views

32 replies

9 likes

  • 179520 Views
  • 32 replies
  • 9 likes

Superuser Contribution Joining a Premium account as family member

Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?

Visitor

Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?  

Yordan

Moderator

288 Views

1 replies

0 likes

Premium for Family
  • 288 Views
  • 1 replies
  • 0 likes

Spotify Kids—Block Content

PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...

Visitor

Plan Family    Country USA    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...

Maxim

Spotify Star

488 Views

1 replies

0 likes

Premium for Family
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family not working in app

I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...

Newbie

I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he h...

OscarDC

Moderator

493 Views

3 replies

0 likes

Premium for Family
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded playlists not playing offline (Samsung S8)

PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...

Visitor

Plan Family Premium Country Germany Device Samsung S8 Operating System Android Version 9   My Question or Issue I recently switched from regular Premium to a Premium Family account a...

Dian

Spotify Legend

212 Views

1 replies

1 likes

Premium for Family
  • 212 Views
  • 1 replies
  • 1 likes

Music keeps changing to family member's playlists

PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...

Visitor

Plan Duo Premium Country United States Device Samsung  Operating System (Galaxy S10+)   My Question or Issue Recently, my mother had me add her to my account so she could listen t...

Maxim

Spotify Star

288 Views

1 replies

0 likes

Premium for Family
  • 288 Views
  • 1 replies
  • 0 likes

Received email re address change

PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....

Casual Listener

Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10   Hi. One of my family members on my family plan has received an email from Spotify advising that their email address h...

Maxim

Spotify Star

217 Views

1 replies

0 likes

Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Paid for "Premium Family" but accounts are "Spotify Free"

PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...

Casual Listener

Plan Premium Family Country Germany Device All Operating System All   My Question or Issue I have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 d...

katfe9412

Casual Listener

324 Views

1 replies

0 likes

Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

One of the people on my family plan can't listen to downloades music without internet connection

PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...

Newbie

Plan Premium Country Spain Device Xiaomi poco x3 Operating System Android   My Question or Issue Sice she joined the family plan shes been unable to reproduce downloaded music w...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

Premium Family - user login details fogotten

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My daug...

Maxim

Spotify Star

218 Views

1 replies

0 likes

Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Premium family plan not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...

Visitor

...premium individual account holder (not through another plan) and would like to upgrade to premium family however each time I try, it does not show as an available plan for me. what do I need to do? I...

Maxim

Spotify Star

241 Views

1 replies

0 likes

Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué l plan familiar, pero pusieron tres meses de individual. Como cambio

No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar

Visitor

No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar

Alex

Spotify Legend

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm premium, and I have downloaded music, however it won't let me listen to

I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...

Visitor

I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...

Caseywhelan

Visitor

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
  • 0 likes

Cannot upgrade my plan!

I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new one. The current subscription has ended but I still cannot upgrade...

Visitor

I am in the UK.  I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family.  He said I had to cancel my current subscription and then start a new o...

Maxim

Spotify Star

328 Views

1 replies

0 likes

Premium for Family
  • 328 Views
  • 1 replies
  • 0 likes

I can't add a new member to my family plan (my wife).

I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again).Her username is: Thanks in advance.Best,

Visitor

I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again). Her username is: <snip - Moderator Edit> T...

Maxim

Spotify Star

464 Views

3 replies

0 likes

Premium for Family
  • 464 Views
  • 3 replies
  • 0 likes

Leave Family Plan

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueSo I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' then 'Cancel Premium', I get met with an error message 'Something went wrong. ...

Visitor

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue So I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' t...

Maxim

Spotify Star

334 Views

1 replies

0 likes

Premium for Family
  • 334 Views
  • 1 replies
  • 0 likes

Although I am a premium family member, I cannot listen to my downloaded music offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

331 Views

1 replies

0 likes

Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Lost kids account favorites

After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all of my kids accounts are gone and their favorites are w...

Newbie

After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all o...

Maxim

Spotify Star

388 Views

1 replies

0 likes

Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify don´t work in offline (airplane mode)

If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify again but offline mode don´t play music.

Casual Listener

If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify...

Eni

Moderator

7205 Views

7 replies

1 likes

  • 7205 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Impossible de rejoindre abonnement Famille

Plan: Premium FamilyCountry: FranceDevice: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un abonnement Premium Family 6 comptes, je souhaite ajouté mon 6eme compte à l’abonnement (les 5...

Casual Listener

Plan: Premium Family Country: France Device: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11   My Question or Issue:   Bonjour,   Ayant un a...

Nas_kat

Casual Listener

1862 Views

2 replies

0 likes

Premium for Family
  • 1862 Views
  • 2 replies
  • 0 likes