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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83277 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64146 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199265 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30153 Views
44 replies
4 likes
quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
Moderator
250 Views
1 replies
0 likes
PlanPremium IndividualCountryNorth MacedoniaDeviceGoogle Pixel 6aOperating SystemAndroid 12 My Question or IssueI had a Family Premium with 3 household members (myself, wife and son) where I was a the plana manager. I cancelled it and I myself left t...
Plan Premium Individual Country North Macedonia Device Google Pixel 6a Operating SystemAndroid 12 My Question or Issue I had a Family Premium with 3 household members (myself, wife a...
Spotify Star
601 Views
4 replies
0 likes
PlanFamilyCountryGermanyDeviceSamsungOperating System Android I just changed from Premium Individual to Premium Family and invited my husband who already has an account and uses Spotify for free. When he opens the link in the invitation he needs to s...
Plan Family Country Germany Device Samsung Operating System Android I just changed from Premium Individual to Premium Family and invited my husband who already h...
Spotify Star
357 Views
1 replies
0 likes
PlanFree/Premium (wanting to join family plan)CountryBrazil Device(Macbook Pro - using Ventura 13.3 operating system) My Question:Hi, I recently moved to Brazil and want to join my family here's family plan. The problem is when I was in Australia thi...
Plan Free/Premium (wanting to join family plan) Country Brazil Device (Macbook Pro - using Ventura 13.3 operating system) My Question: Hi, I recently moved to Brazil and want t...
Moderator
1640 Views
2 replies
0 likes
I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that when I cancel my Spotify premium I lose my downloaded ...
I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that w...
Spotify Star
296 Views
1 replies
0 likes
I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's playlists.
I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's p...
Spotify Star
329 Views
1 replies
0 likes
When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?
When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?
Moderator
886 Views
4 replies
0 likes
I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
Spotify Star
324 Views
1 replies
0 likes
Spotify is saying I have premium individual due to Vodafone. I cancelled that contract and I shouldn't have Spotify premium, Vodafone says they have cancelled, Spotify is showing its not cancelled. I want to upgrade to a family plan but I can't due t...
...want to upgrade to a family plan but I can't due to it saying I need to contact my provider. Been going around in circles with Vodafone all morning. Plan Free/Premium Country United K...
Moderator
514 Views
2 replies
0 likes
My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time.I'm having a Premium account for multiple years, but I would like to give an account to my sons as well. I'm fully aware tha...
My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time. I'm having a Premium account for multiple years, but I would like...
Spotify Star
647 Views
1 replies
0 likes
I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a single plan will she lose all her content when she ...
I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a...
Community Legend
335 Views
1 replies
0 likes
Recently got premium duo and added my boyfriend. However, his end says that I am blocking explicit music. I do not have explicit music blocked on my account, and I can not find where I were to edit it on his account. The 'Premium Family explicit filt...
...t on his account. The 'Premium Family explicit filter' is not showing up on my end.
Composer
1125 Views
4 replies
0 likes
hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do
hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do <removed sentitive info - Maxim>
Spotify Star
293 Views
1 replies
0 likes
PlanFamily PremiumCountryBrazil DeviceiPhone 14 PRO MAX Operating SystemiOS 10 My Question or IssueEven I´ve the Family Premium I hear commercial ads when I connect Spotify in the car. Shouldn't they be hidden?
Plan Family Premium Country Brazil Device iPhone 14 PRO MAX Operating System iOS 10 My Question or Issue Even I´ve the Family Premium I hear commercial ads when I c...
Moderator
286 Views
1 replies
0 likes
My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
Moderator
762 Views
1 replies
0 likes
Preciso mudar a data de pagamento da minha conta.
Preciso mudar a data de pagamento da minha conta.
Moderator
556 Views
1 replies
0 likes
Besides my wife and my sis, I own 3 different residences (Beach house, cottage) where I used to have Spotify, they are all mine! I used to have my personal, one for my main home TV (1), one for the Alexa at my beach house (2), another Alexa at the co...
...he Alexa at my beach house (2), another Alexa at the cottage (3). Plus one for me (4) and one for my wife (5). But Spotify is cancelling my accounts and I'm not able to sign in again to the family plan....
Moderator
643 Views
1 replies
0 likes
We have moved from one country to another. When I try to change countries (and, accordingly, the payment card), I am redirected to another page, where the default premium plan for one person is automatically selected.From the same window, you can cha...
...utomatically selected. From the same window, you can change the plan to a family, but it is marked as already selected.
Spotify Star
472 Views
1 replies
0 likes
Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't because I'm conected first. Please let me know how can fi...
Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't becaus...
Moderator
308 Views
1 replies
0 likes
I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the administrator of the duo account, but I feel like that...
I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the a...
Spotify Star
302 Views
1 replies
0 likes
