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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20352 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179520 Views
32 replies
9 likes
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
Moderator
288 Views
1 replies
0 likes
PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...
Plan Family Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Q...
Spotify Star
488 Views
1 replies
0 likes
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he h...
Moderator
493 Views
3 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...
Plan Family Premium Country Germany Device Samsung S8 Operating System Android Version 9 My Question or Issue I recently switched from regular Premium to a Premium Family account a...
Spotify Legend
212 Views
1 replies
1 likes
PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...
Plan Duo Premium Country United States Device Samsung Operating System (Galaxy S10+) My Question or Issue Recently, my mother had me add her to my account so she could listen t...
Spotify Star
288 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....
Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address h...
Spotify Star
217 Views
1 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...
Plan Premium Family Country Germany Device All Operating System All My Question or Issue I have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 d...
Casual Listener
324 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...
Plan Premium Country Spain Device Xiaomi poco x3 Operating System Android My Question or Issue Sice she joined the family plan shes been unable to reproduce downloaded music w...
Spotify Star
206 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daug...
Spotify Star
218 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...
...premium individual account holder (not through another plan) and would like to upgrade to premium family however each time I try, it does not show as an available plan for me. what do I need to do? I...
Spotify Star
241 Views
1 replies
0 likes
No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
Spotify Legend
497 Views
3 replies
0 likes
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...
Visitor
479 Views
2 replies
0 likes
I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new one. The current subscription has ended but I still cannot upgrade...
I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new o...
Spotify Star
328 Views
1 replies
0 likes
I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again).Her username is: Thanks in advance.Best,
I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again). Her username is: <snip - Moderator Edit> T...
Spotify Star
464 Views
3 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueSo I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' then 'Cancel Premium', I get met with an error message 'Something went wrong. ...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue So I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' t...
Spotify Star
334 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
331 Views
1 replies
0 likes
After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all of my kids accounts are gone and their favorites are w...
After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all o...
Spotify Star
388 Views
1 replies
0 likes
If i change my password or log out on all devices will i get removed from the family plan?
If i change my password or log out on all devices will i get removed from the family plan?
Community Legend
1243 Views
1 replies
1 likes
If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify again but offline mode don´t play music.
If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify...
Moderator
7205 Views
7 replies
1 likes
Plan: Premium FamilyCountry: FranceDevice: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un abonnement Premium Family 6 comptes, je souhaite ajouté mon 6eme compte à l’abonnement (les 5...
Plan: Premium Family Country: France Device: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un a...
Casual Listener
1862 Views
2 replies
0 likes
