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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82323 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
62789 Views
29 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198302 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29745 Views
44 replies
4 likes
You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.
You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.
Spotify Star
249 Views
1 replies
1 likes
Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?
Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?
Moderator
260 Views
1 replies
0 likes
PlanFree/PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10, Android My Question or IssueMy wife stablished a spotify family plan and I cannot accept it because it says we do not live together.It's ...
Plan Free/Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10, Android My Question or Issue My wife stablished a spotify family...
Visitor
930 Views
5 replies
0 likes
I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it.If I go to Google maps directly (not via Spotify), it shows the correc...
I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it. If I go to G...
Moderator
1522 Views
1 replies
0 likes
PlanFamiliarCountryMexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.
Plan Familiar Country Mexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.
Moderator
930 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My wife has set up a family plan and every time I join it works fine for a bit then sends me the message that my l...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My wife has set up a family plan a...
Spotify Legend
321 Views
1 replies
0 likes
My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...
My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a...
Spotify Legend
243 Views
1 replies
0 likes
when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace
when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose e...
Moderator
988 Views
4 replies
0 likes
I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...
I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
Casual Listener
2949 Views
2 replies
0 likes
Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to change my region? Or a different account i hope I don’t...
Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to c...
Casual Listener
488 Views
2 replies
0 likes
Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
Spotify Star
320 Views
1 replies
0 likes
Tenemos plan familiar y no me deja entrar
Tenemos plan familiar y no me deja entrar
Moderator
231 Views
1 replies
0 likes
PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.
Plan Family Country US Device iPad Operating System iOS 10 My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
Community Legend
417 Views
1 replies
1 likes
I still live with family but got kicked out for address discrepancy after we moved.
I still live with family but got kicked out for address discrepancy after we moved.
Spotify Star
870 Views
1 replies
1 likes
Hi, I need costumer support to address the following issue: Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing difficulties joining back. I resent them the invitation link, the...
Hi, I need costumer support to address the following issue: Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing d...
Spotify Star
226 Views
1 replies
0 likes
My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they moved out of a different location. Am I currently stayin...
My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they m...
Spotify Star
309 Views
1 replies
0 likes
Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not responding fast enough. Thank you, Carol
Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not ...
Spotify Star
245 Views
1 replies
0 likes
As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months. She is over 60 years ando struggles a lot with the technology. We are struggling with her. Please help us
As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months. She is over 60 years ando struggles a lot with the t...
Spotify Star
221 Views
1 replies
0 likes
My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2024.I have the receipt that shows that I chose the Fa...
My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2...
Spotify Legend
268 Views
1 replies
0 likes
