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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 120246 Views
  • 32 replies
  • 8 likes
  • 120246 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify Kids - what music is included in Audio for Older Kids?

I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13. Therefore considering switching to Spotify Family and in particular Spotify Kids - however, a little worried ...

  • Newbie
  • I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13.   Therefore considering switching to Spotify Family...
  • Ver
  • Spotify Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 564 Views
  • 1 replies
  • 0 likes

Family plan playlists

I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas?

  • Regular
  • I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas? 
  • Bittencourt
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanFreeCountryMalaysiaDeviceiPhone 7My Question or IssueWhen I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, s...

  • Casual Listener
  • Plan Free Country Malaysia Device iPhone 7 My Question or Issue When I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment v...
  • Ivan
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids shared playlists new feature (jan 2021)

I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan. Yet when I follow the instructions in the email and in the support article I cant find the abil...

  • Newbie
  • I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan.  Yet when I follow the instructions i...
  • CarlosE
  • Moderator
  • 585 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't log into account on new device

PlanPremium FamilyCountryUKDeviceHuawei My Question or IssueMy daughter is logged into Spotify on her phone but can't log into her account on a new laptop. It states her user name is unknown. However i've checked her phone and the user name and passw...

  • Casual Listener
  • Plan Premium Family Country UK Device Huawei   My Question or Issue My daughter is logged into Spotify on her phone but can't log into her account on a new laptop.  It states her u...
  • helenpea
  • Casual Listener
  • 2458 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 2458 Views
  • 6 replies
  • 0 likes

cant join premium family

Planfree/PremiumCountryunited kingdom Device iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan free/Premium Country united kingdom  Device  iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect to Amazon Echo issues

PlanPremium FamilyCountryUSADeviceSamsung Galaxy 9 and 9+Operating SystemAndroid My Question or Issue We have a Family Premium account, I am the Plan Manager, my wife is a Plan member. We have many Amazon Echo/Echo Dots throughout the house. She is s...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy 9 and 9+ Operating System Android   My Question or Issue   We have a Family Premium account, I am the Plan Manager, my w...
  • Mihail
  • Spotify Legend
  • 959 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 959 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Use Premium Gift Card for Family Plan?

PlanPremium Gift CardCountryUSA Device(iPhone Operating System(iOS 10) My Question or IssueMy wife bought a six month Spotify Premium Gift card for the kids to open at Christmas. I've opened an account, but I don't see the "invite family" button on t...

  • Newbie
  • ...pen at Christmas.  I've opened an account, but I don't see the "invite family" button on the left in the account screen.  
  • Infinityplays
  • Newbie
  • 29783 Views
  • 9 replies
  • 2 likes
  • 29783 Views
  • 9 replies
  • 2 likes

[Premium user]Why can’t I fully listen to a album or playlist ?

Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...

  • Visitor
  • Hello, I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue.   This was not happening before, a...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member got kicked out of family premium suscription

Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...

  • Casual Listener
  • Hi everyone, My wife recently got automatically kicked out of our family premium suscription. I received a mail that told that she did not confirmed the family postal address.   But we h...
  • Ivan
  • Spotify Legend
  • 513 Views
  • 2 replies
  • 1 likes
  • 513 Views
  • 2 replies
  • 1 likes

Superuser Contribution A family member does not see shared playlists

Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...

  • Casual Listener
  • Hello,   we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any i...
  • Eni
  • Moderator
  • 553 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 553 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restricted music

PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...

  • Visitor
  • ...m part of spotify family and the others have no problem listening to same songs with the same adress  
  • Alex
  • Spotify Legend
  • 610 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 610 Views
  • 3 replies
  • 0 likes

Superuser Contribution App is crashing after 5 seconds

Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...

  • Casual Listener
  •   Plan: Premium Country: U.S.A Device: iPhone 4s Operating System 6.1.3 My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older versi...
  • Ver
  • Spotify Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 451 Views
  • 3 replies
  • 0 likes

Superuser Contribution Limited account

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

  • Visitor
  • Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
  • Jeremy
  • Spotify
  • 836 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 836 Views
  • 1 replies
  • 0 likes

Spotify for 13 to 15 year olds

Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...

  • Visitor
  • Hello, I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old. My kids are oder than 12 and so they are too old for spotify kids. But they a...
  • EthanS1
  • Community Legend
  • 1197 Views
  • 1 replies
  • 1 likes
  • 1197 Views
  • 1 replies
  • 1 likes

Superuser Contribution Multiple Devices

I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...

  • Casual Listener
  • ...'ve read others have had, is the inability for different users on a Premium Family account to listen to music on separate speakers in the same ecosystem at the same time. I've tried to associate d...
  • fluidman
  • Newbie
  • 4870 Views
  • 9 replies
  • 5 likes
  • Premium for Family
  • 4870 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution How can family members log in?

PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...

  • Casual Listener
  • Plan Premium Country UK Device Iphone 11 and Samsung A71   We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. S...
  • Ver
  • Spotify Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I fix my Family Mix recommended songs?

PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...

  • Visitor
  •   Plan Family Premium Plan   Country United Kingdom    Operating System (iPhone X, Windows, Xbox One)   My Question or Issue So we have moved to a family account a...
  • Jeremy
  • Spotify
  • 337 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 337 Views
  • 1 replies
  • 0 likes

Register family and country change doesn´t work

PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...

  • Visitor
  • Plan From Premium to Premium Family Country Austria My Question or Issue Hello I moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we t...
  • Maxim
  • Spotify Star
  • 851 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 851 Views
  • 1 replies
  • 1 likes

Family member is able to disable the explicit filter

So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. Imagine my surprise when I hear my son listening to explici...

  • Newbie
  • So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. &n...
  • Maxim
  • Spotify Star
  • 833 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 833 Views
  • 1 replies
  • 0 likes