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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82275 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
62715 Views
26 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198257 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29733 Views
44 replies
4 likes
Ponen la dirección que tengo y dice que tienen que vivir en la misma dirección pero si lo estan
Ponen la dirección que tengo y dice que tienen que vivir en la misma dirección pero si lo estan
Moderator
344 Views
3 replies
0 likes
I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?
I am part of a family premium package (not the main holder). I do not longer want to be part of it and delete my personal account. How can i do this without deleting the accounts of the others?
Spotify Star
266 Views
1 replies
0 likes
PlanPremium for FamilyCountryEgyptMy Question or IssueHi,So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm currently still subscribed to the monthly plan and I intend to pa...
Plan Premium for Family Country Egypt My Question or Issue Hi, So I'm trying to pay using the one-time option for my family plan and I keep running into this error (attached down below), I'm c...
Spotify Legend
448 Views
3 replies
0 likes
My wife didn't see the mail to confirm our address and can't use our premium plan. When she uses the invitation link, she is rejected because her address can't be confirmed. Device Samsung S20 FE Operating System Windows 10 I pay for a family plan an...
...amsung S20 FE Operating System Windows 10 I pay for a family plan and I want that my wife can use it as expected. How to fix it please? Her username "<snip - Moderator Edit>"**bleep**
Spotify Star
429 Views
1 replies
0 likes
I just upgraded to family plan because me and kids all use the app, it said if I update to family plan we can all listen to DIFFERENT songs simultaneously from our own devices cuz normally if I'm listening to a song and my son hops on and plays a dif...
I just upgraded to family plan because me and kids all use the app, it said if I update to family plan we can all listen to DIFFERENT songs simultaneously from our own devices cuz normally if I'm l...
Moderator
248 Views
1 replies
0 likes
PlanFree/PremiumCountryGermany Device(Iphone SE 2020)Operating System(iOS 10) My Question or Issue Help i didnt recieve the email from spitify telling me to update my location. So now after 7 days i got kicked out of our family plan without a warning...
...e to update my location. So now after 7 days i got kicked out of our family plan without a warning. I can‘t find anything on the Support platforms.
Not applicable
293 Views
2 replies
0 likes
Every time I've tried to get my husband's account added (using a link copied from the Family Plan setting) he gets 'There was a problem, please try again later'. He's putting in our address exactly as it's listed on the Family Plan settings. At first...
Every time I've tried to get my husband's account added (using a link copied from the Family Plan setting) he gets 'There was a problem, please try again later'. He's putting in our address exactly a...
Casual Listener
335 Views
2 replies
0 likes
Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.
Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.
Moderator
470 Views
3 replies
0 likes
I have sent the link to my family and thy still can't log into my account. it says there address never matches.
I have sent the link to my family and thy still can't log into my account. it says there address never matches.
Moderator
238 Views
1 replies
0 likes
PlanFamily PremiumCountryArgentinaDeviceSamsung Galaxy J7 NeoOperating SystemAndroid Pie My Question or IssueI can't log in on my account with the spotify app, it says that premium stopped even though I still have premium on my pc and the lite versio...
Plan Family Premium Country Argentina Device Samsung Galaxy J7 Neo Operating System Android Pie My Question or Issue I can't log in on my account with the spotify app, it says that p...
Moderator
344 Views
1 replies
0 likes
Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu enviei para outros membros e funcionara com estes.
Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu env...
Moderator
219 Views
1 replies
0 likes
me, my sister and parents were all on the same family plan for spotify, and one day it randomly kicked everyone except me (plan manager) off and it keeps saying that they need to wait 12 months before joining a plan again. I've cancelled the subscrip...
me, my sister and parents were all on the same family plan for spotify, and one day it randomly kicked everyone except me (plan manager) off and it keeps saying that they need to wait 12 months b...
Visitor
429 Views
2 replies
2 likes
I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
Not applicable
1379 Views
2 replies
0 likes
I'm moving away from this current address and I wanted to switch plan manager to my roommate
I'm moving away from this current address and I wanted to switch plan manager to my roommate
Spotify Star
2712 Views
1 replies
0 likes
PlanFamily PremiumCountryEgyptMy Question or IssueIt's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any of my family members kicked out of my plan, will it result in an...
Plan Family Premium Country Egypt My Question or Issue It's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any o...
Moderator
3034 Views
1 replies
1 likes
My daughter can’t create her own account. She logged in with a previous account information. Is that the problem?We are unable to listen separately at this time
My daughter can’t create her own account. She logged in with a previous account information. Is that the problem? We are unable to listen separately at this time
Spotify Star
254 Views
1 replies
0 likes
I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment
I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment
Moderator
210 Views
1 replies
0 likes
I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?
I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?
Moderator
281 Views
1 replies
0 likes
It says that they can’t confirm that my wife lives with me.
It says that they can’t confirm that my wife lives with me.
Moderator
271 Views
1 replies
0 likes
Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert.Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten. Leider wurde dadurch ein neues Kids Konto angelegt. ...
Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert. Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten....
Moderator
1715 Views
5 replies
0 likes
