Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing happens it keeps the same error.please your help
PlanFreeCountryPanama Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother started a new premium family plan with her account, and sent us both invitat...
แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน
We have a premium family membership but we can not play our own music individually
Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've tried everything like resetting browser cache and open...
I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada. However, I saw in one FAQ that there really is no n...
I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought was correct, we realised it was slightly different to t...
I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back to the family plan?
We received a gift card as a present and use a family account. what should we do?
Tengo el plan premium individual, sigo los pasos indicados para cambiar a plan familiar y al dar ok en el botón para realizar el pago me arroja el siguiente mensaje "No se ha podido cambiar el plan . Esto podría deberse a que no reúnes las condicione...
I would like to leave a family plane that is managed by someone else. I do not want to change the plan for current users. I just want to go to an individual plan.
I recently moved in with the family of my girlfriend and so we wanted to setup a family subscription for all of us. So I changed my address in my spotify account and tried to join the subscribtion, but all that it shows is "A problem occured. Please ...
Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quiero es el familiar que pague
I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are because Spotify is using my account for all the Spotify ...
PlanFree/PremiumCountrynetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de ...
I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.
I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year in advance. Now my account still says I'm on individua...
el plan es spotify duo
The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, the user can still not listen to explicit music. Wha...
I want a separate bill every month for Spotyfi.