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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140664 Views
  • 32 replies
  • 8 likes
  • 140664 Views
  • 32 replies
  • 8 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads with Family Premium

Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...

  • Regular
  • Plan - Family Premium Country - Spain   Device  iOS 15.5 Operating System macOS 12.3.1   My Question or Issue: Hi everyone, my issue is that I am getting ads (local ads + g...
  • AlejaR
  • Moderator
  • 647 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 647 Views
  • 9 replies
  • 1 likes

Superuser Contribution Kicked out from Family Abo, cant join again.

PlanPremiumCountryGermanyDevice(iPhone 13Mini, PC)Operating System(iOS 16, Windows 10) My Question or IssueI was kicked out from Faimly Abo, as I got the new invitation Link, I had to put the adresse, which in my case is the same as the Primium owner...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 13Mini, PC) Operating System (iOS 16, Windows 10)   My Question or Issue I was kicked out from Faimly Abo, as I got the new invitation Link,...
  • Dian
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

Adding family membres who live in différents adresse

Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives in others places... Thanks to answers

  • Casual Listener
  • Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives i...
  • 31hqgsjffl2ouonqzlir
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution i was kicked out of family subscription even though i´m part of the Family.

I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.

  • Visitor
  • I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Can I block someone even if they're in my family plan?

PlanPremium / FamilyCountryAustraliaDeviceSamsung galaxy S20 FE, pc Operating SystemWindows 11 My Question or IssueThis girl I used to be friends with is taking my taste in music, artists/bands I listen to and using them to seek for attention and cal...

  • Visitor
  •   Plan Premium / Family Country Australia Device Samsung galaxy S20 FE, pc  Operating System Windows 11   My Question or Issue This girl I used to be friends with is t...
  • Maxim
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing explicit content for family member does not work

PlanPremiumCountryFinland DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueHello. After a family member is growing up we decided to allow explicit content on her device. However, toggling off the filter for explicit content does not...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy A6 Operating System Android   My Question or Issue Hello.    After a family member is growing up we decided to a...
  • Dian
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out song - I’m desperate!

Hi Spotify-Community, I have a problem since weeks and Spotify support can’t find the problem!It’s really frustrating. I have Spotify Premium Family with 6 accounts an my issue is: I login with Account Nr. 1.I’m searching for a playlist, I can find i...

  • Casual Listener
  • Hi Spotify-Community,   I have a problem since weeks and Spotify support can’t find the problem! It’s really frustrating.   I have Spotify Premium Family with 6 accounts an my issue i...
  • Dian
  • Spotify Legend
  • 345 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 345 Views
  • 5 replies
  • 0 likes

Can't leave family plan

I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page."I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?

  • Visitor
  • I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page." I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?  
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Administrator for our Family plan can not login

Hello anyone who can help. My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password...

  • Newbie
  • Hello anyone who can help.   My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also n...
  • Eni
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor

  • Visitor
  • Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor  
  • Alex
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Account Types

I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there any plan to change this? I found there was no point us...

  • Visitor
  • I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there a...
  • OscarDC
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Family member cannot register!

Hello, I have just opened a Premium account so that my daughter (age 8, almost 9) can have an account of her own. First I started with Premium Duo but her registration was not possible. That was because of her age. So I deleted the Premium Duo and no...

  • Newbie
  • ...as not possible. That was because of her age. So I deleted the Premium Duo and now opened Family account for us, even if we don't need more than two accounts (definitely not six). Still she cannot r...
  • odavo
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot accept address change in order to join family plan

PlanFamily CountryCyprus My Question or IssueBought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but didn't change address, is not allowed to change his address back to home. He no long...

  • Casual Listener
  • Plan Family   Country Cyprus   My Question or Issue Bought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but d...
  • MihailY
  • Moderator
  • 262 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 262 Views
  • 3 replies
  • 0 likes

Whay Spotfy family premium does not work for one member?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not add family to my plan

PlanFree/PremiumCountryMexico but payment FranceDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not add family to my plan even entering same adresse the message repeatedly is that we don't live in the sa...

  • Visitor
  • Plan Free/Premium Country Mexico but payment France Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not add family to my p...
  • OscarDC
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Family subscription, one member logging on two devices (Ipad/Iphone)

Cheers,having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? There are none logins to be seen anywhere. Many thanks i...

  • Casual Listener
  • Cheers, having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? T...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Family - verify address -ERROR

i got an email from spotify and they ask me to confirm the home address for the planSpotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have been trying to do this for two days without success. Can...

  • Visitor
  • i got an email from spotify and they ask me to confirm the home address for the plan Spotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have b...
  • Alex
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advert

PlanPremiumCountryUKDeviceiPhone 12 ProOperating Systemios15 My Question or IssueI was listening to my music, when it was interrupted at the end of a song by “my name is sam ryder and this is my new single with david guetta” which then cut off, and j...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System ios15   My Question or Issue I was listening to my music, when it was interrupted at the end of a song by “my name is sam ...
  • Dian
  • Spotify Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 3 replies
  • 0 likes

Spotify just like all the others....

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is just like every other program / drug - get you hooked then up the ante (free with ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • 175 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 0 replies
  • 0 likes