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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131640 Views
  • 32 replies
  • 8 likes
  • 131640 Views
  • 32 replies
  • 8 likes

I can't enjoy the family plan for others members

I can't add to other members because the app send to the Spotify free

  • Visitor
  • I can't add to other members because the app send to the Spotify free
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

individual to duo?

PlanDuoCountryCanadaDeviceiPhoneOperating SystemiOS 15 My Question or Issuei bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individual. is there a way i can change it into a duo plan with another gift card? i cant co...

  • Newbie
  •   Plan Duo Country Canada Device iPhone Operating System iOS 15   My Question or Issue i bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individu...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

I can't change my country and my family members can't be added

My plan was in USA.I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.

  • Visitor
  • My plan was in USA. I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to pay with card, but the option isn't available. What should I do?

I want to register for the premium family plan but there's no card option for payment. I live in Indonesia.

  • Visitor
  • I want to register for the premium family plan but there's no card option for payment. I live in Indonesia.
  • Julian
  • Moderator
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution My address is correct and it says to the member that I invited it is wrong

Hello, I need your help I invited a member to my family premium and it doesn't accept my address. I copy the address from my account to his and it always says it is wrong and to try again

  • Visitor
  • Hello, I need your help I invited a member to my family premium and it doesn't accept my address. I copy the address from my account to his and it always says it is wrong and to try again
  • AndresM
  • Spotify
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution changed phone numbers but spotify didn't transfer my account how do I fix?

I changed my phone number and now I no longer have the same account, have ads I don't want and my music is all messed up

  • Visitor
  • I changed my phone number and now I no longer have the same account, have ads I don't want and my music is all messed up
  • Mario
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

it keeps on saying It looks like you are trying to join Premium Family from another country

Plan PremiumCountry Spain Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueit keeps saying It looks like you are trying to join Premium Family from another country. F...

  • Visitor
  • ...ssue it keeps saying It looks like you are trying to join Premium Family from another country. Family Premium is only available to family members who live together.  but I do fill i...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't know the separate logins for my family account

I run my family account and after Spotify logged everyone out, my mum cannot get back into her account. I know her username and we have tried different passwords but none of her emails are linked and nothing is working. My dad was able to log in thro...

  • Newbie
  • I run my family account and after Spotify logged everyone out, my mum cannot get back into her account. I know her username and we have tried different passwords but none of her emails are linked a...
  • OscarDC
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade to premium. It just tells me I'm ineligible

It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option eitherP.S. trying to upgrade to family plan

  • Newbie
  • It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option either P.S. trying to upgrade to family plan
  • Jeremy
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Something went wrong. Try again" when trying to change my Premium Family payment method

PlanFamily PremiumCountryUSADeviceMacbook Pro late 2016 and iPhone 8Operating SystemiOS 10 and Google Chrome My Question or IssueI have had a Family plan for a while but just tried to change the payment method for the monthly payments but I keep gett...

  • Casual Listener
  • Plan Family Premium Country USA Device Macbook Pro late 2016 and iPhone 8 Operating System iOS 10 and Google Chrome   My Question or Issue I have had a Family plan for a while but j...
  • Elena
  • Moderator
  • 12815 Views
  • 13 replies
  • 1 likes
  • Premium for Family
  • 12815 Views
  • 13 replies
  • 1 likes

More tahn 6 members in family Premium

I have 6 kids from 10yo to 21yo so we are 8 members as one family living in the same house.... How can I get two add'nal accesses ?

  • Visitor
  • I have 6 kids from 10yo to 21yo so we are 8 members as one family living in the same house....   How can I get two add'nal accesses ?
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stranger account added to Spotify Family

Hello, I have a spotify family account and a stranger has been able to join the plan without me inviting him. I kicked him out but i am wondering wether the invite link to the plan is compromised. If so, is there a way to change the link ? I know tha...

  • Visitor
  • Hello,   I have a spotify family account and a stranger has been able to join the plan without me inviting him.   I kicked him out but i am wondering wether the invite link to the p...
  • Alex
  • Spotify Legend
  • 2677 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2677 Views
  • 5 replies
  • 1 likes

Switching from premium individual to premium family.

I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both enjoy mixing songs and he actually worked with me when ...

  • Visitor
  • I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both e...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Is there any thing else then a kids account?

My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search

  • Visitor
  • My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Change my Country

My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following"It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for fam...

  • Visitor
  • My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following "It looks like you’re trying to join Premium Family from a d...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, I pay but not the 'owner'

I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked. What are my options? Do I cancel everything and start over? Help please.

  • Visitor
  • I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked.  What are my options? D...
  • Elena
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to connect to internet through WiFi

Hello,My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices until last week.When I try to connect online I get t...

  • Visitor
  • Hello, My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices...
  • Yordan
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Can I add family ppl to Family Premium if they have an actual Individual?

If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then cancel their subscription and then add them to the F...

  • Visitor
  • If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then c...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes