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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77191 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94666 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77522 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208556 Views
267 replies
35 likes
Why can only the main member on a Premium family account access the AI DJ? PlanPremium FamilyCountry: South Africa
Why can only the main member on a Premium family account access the AI DJ? Plan Premium Family Country: South Africa
Spotify Star
1390 Views
1 replies
0 likes
as a invited family member can i switch individualy to a free subscription?
as a invited family member can i switch individualy to a free subscription?
Spotify Star
293 Views
1 replies
0 likes
Good evening,I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, because I was the one setting it up. Am I missing any step...
Good evening, I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, becau...
Spotify Star
502 Views
3 replies
0 likes
PlanPremium FamilyCountryPoland My Question or IssueI’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to https://www.spotify.com/pl/legal/end-user-agreement/#s1 13 years old can use Sp...
Plan Premium Family Country Poland My Question or Issue I’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to&n...
Casual Listener
1686 Views
2 replies
0 likes
I have just signed up as a new user (previously used another platform).I am going to sign up to family premium so that I can share with my wife and son.My son already has a spotify premium account that he pays for - the idea is to split the cost 3 wa...
I have just signed up as a new user (previously used another platform). I am going to sign up to family premium so that I can share with my wife and son. My son already has a spotify premium a...
Spotify Legend
326 Views
1 replies
0 likes
Se me débito 2 veces el mismo mes
Se me débito 2 veces el mismo mes
Moderator
310 Views
2 replies
0 likes
PlanPremium FamilyCountryGermany DeviceiPhone SEOperating SystemiOS 16.5.1 My Question or IssueI can not add my son to our Family Plan.Spotify say we are not in the same country currently, though we are. We are actually sitting next to each other. Wh...
Plan Premium Family Country Germany Device iPhone SE Operating System iOS 16.5.1 My Question or Issue I can not add my son to our Family Plan. Spotify say we a...
Spotify Star
898 Views
12 replies
0 likes
PlanPremium Individual to FamilyCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAll of then My Question or IssueI hava premium individual plan paid until 01/2024. I would like to change it to family, if i do that...
Plan Premium Individual to Family Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System All of then My Question or Issue I hava premium i...
Spotify Star
284 Views
1 replies
0 likes
I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and how to upgrade to Duo anyway?
I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and ...
Spotify Star
1717 Views
7 replies
1 likes
PlanPremiumCountryUK DeviceLenovo laptop 2018Operating SystemWindows 10 My Question or Issue I've sent an invite to a family member and after they follow the link, accept the invite, log on to Spotify and enter their address (which is the exact same ...
Plan Premium Country UK Device Lenovo laptop 2018 Operating System Windows 10 My Question or Issue I've sent an invite to a family member and after they follow the l...
Moderator
10078 Views
24 replies
4 likes
13 year old son trying to sign up for family plan after deleteing kids account cannoy sign up but get's the error "You don’t meet Spotify’s age requirements."
13 year old son trying to sign up for family plan after deleteing kids account cannoy sign up but get's the error "You don’t meet Spotify’s age requirements."
Casual Listener
2684 Views
4 replies
1 likes
PlanFree/PremiumCountry -- UK DeviceSonos speaker with Alexa at home.Operating System My Question or IssueHello, looking for way to set up an account under Premium to use solely on our Sonos speaker at home. Currently have two accounts set up -- myse...
Plan Free/Premium Country -- UK Device Sonos speaker with Alexa at home. Operating System My Question or Issue Hello, looking for way to set up an account under Premium to use ...
Spotify Star
1647 Views
3 replies
0 likes
PlanPremium FamilyCountryUKDeviceMicrosoft Surface 2020Operating SystemWindows 10 My Question or Issue
Plan Premium Family Country UK Device Microsoft Surface 2020 Operating System Windows 10 My Question or Issue
Roadie
10494 Views
2 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS latest My Question or IssueAm I able to change the plan manager on my family account? My son is currently the plan manager, but I would like to switch it to me.
Plan Premium Family Country USA Device iPhone 13 Operating System iOS latest My Question or Issue Am I able to change the plan manager on my family account? My son is currently the p...
Spotify Star
301 Views
1 replies
0 likes
HelloGot premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. Keep getting an error while switching, MTS refer me to Spotify telling me that everything already off on their side.
Hello Got premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. Keep getting an error while switching, MTS refer me to Spotify t...
Regular
3686 Views
5 replies
0 likes
Estamos no mesmo endereço mas o Spotify informa que não estamos.
Estamos no mesmo endereço mas o Spotify informa que não estamos.
Moderator
277 Views
1 replies
0 likes
I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
Visitor
384 Views
1 replies
0 likes
My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been blocked, no matter if our address is written exactly...
My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been b...
Spotify Star
427 Views
5 replies
0 likes
I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How can I solve this?
I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How ...
Spotify Star
247 Views
1 replies
0 likes
I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we are not in the same adress, how can I fix that issue? ...
I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we a...
Spotify Star
329 Views
1 replies
0 likes
