Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139503 Views
  • 32 replies
  • 8 likes
  • 139503 Views
  • 32 replies
  • 8 likes

Superuser Contribution Unable to register address

Trying to add address to my premium family account, so i can add family members, without success.When I enter the address it comes in the addresses dropdown, i select it and then click find address, and it brings up my full address.I then click confi...

  • Casual Listener
  • Trying to add address to my premium family account, so i can add family members, without success. When I enter the address it comes in the addresses dropdown, i select it and then click find a...
  • ja2369
  • Casual Listener
  • 4943 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 4943 Views
  • 9 replies
  • 0 likes

Spotify Family plan no longer active after my work deactivated then reactivated my email

Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works

  • Visitor
  • Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works
  • Loxer
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Mom forgot both username and password

Plan: Premium FamilyCountry: USA Device: MacBook Pro 2020 (?) My Question or Issue: My Mom is a member of my family plan, but recently her computer wiped itself and so now her logins and passwords are all gone. She can't remember her username or pass...

  • Newbie
  • Plan: Premium Family Country: USA   Device: MacBook Pro 2020 (?)   My Question or Issue:    My Mom is a member of my family plan, but recently her computer wiped itself a...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Can't Turn Explicit Filter Off

PlanFamily Premium CountryUSA DeviceAll Operating SystemAll My Question or IssueI tried turning on the explicit filter to see if it would work. It did, but now I cannot turn it off again. I go into Manage your Family Plan, click on the account I want...

  • Casual Listener
  •   Plan Family Premium   Country USA   Device All   Operating System All   My Question or Issue I tried turning on the explicit filter to see if it would work. I...
  • Joedoesntlikeyo
  • Newbie
  • 6145 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 6145 Views
  • 8 replies
  • 1 likes

Superuser Contribution Move my account to the family account

I have my personal premium account. But my family has now made a premium family account, and I want my account under theirs.How can I do this?How do they invite me?

  • Newbie
  • I have my personal premium account. But my family has now made a premium family account, and I want my account under theirs. How can I do this? How do they invite me?
  • Alex
  • Spotify Legend
  • 28422 Views
  • 3 replies
  • 0 likes
  • 28422 Views
  • 3 replies
  • 0 likes

I have changed countries - spotify family

I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't live at the same address. Spotify won't seem to let me ...

  • Newbie
  • I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't l...
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Remove family member so they can start their own student account

PlanFamilyCountryCanada My Question or IssueIs there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own Student account.

  • Newbie
  • Plan Family Country Canada   My Question or Issue Is there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own S...
  • Maxim
  • Spotify Star
  • 1634 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi:I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cardsI've been trying with different payment methods but nothing happen.Might you help me?Thanks in advance

  • Regular
  • Hi: I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cards I've been trying with different payment methods but nothing happen. Might you h...
  • OscarDC
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Argentina usando Payonner (tarjeta extranjera)

Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarjeta no coincide con el pais seleccionado y cuando se...

  • Casual Listener
  • Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarje...
  • shiryunight
  • Visitor
  • 1716 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1716 Views
  • 4 replies
  • 0 likes

Can ALL members of Premium Family keep their playlist if they used to have Premium?

Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists.Thanks in advance for clarification.

  • Casual Listener
  • Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists. Thanks in advance for clarification.  
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 3 replies
  • 0 likes

Solved!! Can I purchase a second Family Plan?

I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel). Do you know if I can purchase a second Family plan?

  • Casual Listener
  • I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel).   Do you know if I can purchase a second Family plan? &n...
  • rachelbennett-k
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 2 replies
  • 0 likes

Stop paying for your premium subscription after joining on a family subscription

Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically?Thank you

  • Visitor
  • Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically? Thank you
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Preisäderung akzeptieren

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen.PlanKostenlos/KostenlosLand Gerät (Geräte)(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 201...

  • Newbie
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen. Plan Kostenlos/Kostenlos Land &nbsp...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 288 Views
  • 1 replies
  • 0 likes

Prepaid subscription with price change

Premium FamilyAustira We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99.It is prepaid till 2023 and no prolongation. So do we have to accept this and what happens to the end-date of our su...

  • Newbie
  • Premium Family Austira   We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99. It is prepaid till 2023 and no prolongation. So do w...
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Premium to Family without losing playlists

I have a premium account and I want to change to family. It is not shown as an option on my plans. from information I have read I have to cancel my account and then start a new one. I don’t want to lose my playlists. How do I do this?

  • Visitor
  • I have a premium account and I want to change to family.  It is not shown as an option on my plans.  from information I have read I have to cancel my account and then start a new one.&n...
  • Eni
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 1 replies
  • 0 likes

Family premium and addreas

Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify. PlanFree/Premium My Question or IssueThe error message I get is that it looks like we're in different countries so to try again and tha...

  • Visitor
  • Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify.  Plan Free/Premium   My Question or Issue The error message I get i...
  • Ximzend
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution explicit songs still blocked after premium canceled

Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but explicit songs are still filtered out. We don't have premiu...

  • Visitor
  • Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but e...
  • Dian
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed to Family Plan and the suscription is not updating

Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th xxxxxxxxxxxxxxxx-x-x). I dont know what to do right now... any he...

  • Newbie
  • Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th x...
  • Vasil
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Made a decision based on false information from Spotify

 Hello, I talked to Spotify agents a few days ago and I asked if I can join a new family plan after they checked my account, they said I'm able to join a new one. So I paid someone to purchase a family plan for me, but my account is limited and the i...

Untitled.png
  • Newbie
  •   Hello, I talked to Spotify agents a few days ago and I asked if I can join a new family plan after they checked my account, they said I'm able to join a new one. So I paid someone to purchase a family...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Account unable to access plan managers account

I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I am unable to log into the plan manager account as I h...

  • Visitor
  • I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I a...
  • Maxim
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 546 Views
  • 1 replies
  • 0 likes