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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20421 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179624 Views
32 replies
9 likes
I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.
I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family...
Moderator
198 Views
1 replies
0 likes
My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
Spotify Star
198 Views
1 replies
0 likes
kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.
kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar ka...
Moderator
684 Views
1 replies
0 likes
My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...
My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and...
Moderator
1076 Views
9 replies
0 likes
PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...
Plan Family Premium Country US My Question or Issue Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family P...
Spotify Star
209 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...
...Family Plan and because of changes in our situation, two members of that plan need to be removed. I do not want them to lose their playlists, etc., however. What steps do I/we/they take to make s...
Spotify Star
342 Views
1 replies
0 likes
Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
Spotify Star
402 Views
1 replies
0 likes
Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?
Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this ...
Spotify Star
218 Views
1 replies
0 likes
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País Dispositivo (iPhone 8,...
Spotify Legend
289 Views
1 replies
0 likes
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
Spotify Star
332 Views
1 replies
0 likes
Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...
Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...
Spotify Star
256 Views
3 replies
0 likes
PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...
Plan Premium Country Norway Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that c...
Spotify Star
797 Views
1 replies
0 likes
My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...
My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...
Spotify Star
195 Views
1 replies
0 likes
Ao tentar baixar fica girando e não baixa nada. Se eu não remover outras. Tem limitações?
Ao tentar baixar fica girando e não baixa nada. Se eu não remover outras. Tem limitações?
Moderator
618 Views
1 replies
0 likes
We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
Spotify Legend
24362 Views
5 replies
0 likes
I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
Spotify Star
620 Views
1 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...
Plan Premium Family Country Australia Device iPhone and iPad My Question or Issue I am trying to accept the invite/join my family’s Premium Family account (I am c...
Spotify Star
623 Views
1 replies
0 likes
I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?
I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account f...
Spotify Legend
698 Views
1 replies
0 likes
Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...
Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa sp...
Spotify Legend
434 Views
1 replies
0 likes
I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...
I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, a...
Moderator
528 Views
3 replies
1 likes
