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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131751 Views
  • 32 replies
  • 8 likes
  • 131751 Views
  • 32 replies
  • 8 likes

Need to know how to share my family with my family

I have the premium family plan I need to know how to share it with my family and I need to be able to use it on my tablet as well instead of my phone all the timePlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operati...

  • Visitor
  • I have the premium family plan I need to know how to share it with my family and I need to be able to use it on my tablet as well instead of my phone all the time Plan Free/Premium Country &n...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't update the payment method

I have the family plan and I have to change the payment method to be able to pay it but I get an error, I tried credit and debit but it does not work with either of them

  • Visitor
  • I have the family plan and I have to change the payment method to be able to pay it but I get an error, I tried credit and debit but it does not work with either of them
  • Elena
  • Moderator
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Unsuccessful at adding family

My Question or IssueTrying to add wife to family plan however, it keeps telling her that she's trying to log in from a different country as we're standing side by side in my kitchen in North Carolina

  • Visitor
  • My Question or Issue Trying to add wife to family plan however, it keeps telling her that she's trying to log in from a different country as we're standing side by side in my kitchen in North C...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Problem with adding familymembers

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryNorwayDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Norway Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 3 replies
  • 0 likes

Can't update credit card

My credit card expired, so payment is failing. I want to update my credit card, but as soon I try to update, I can only select 2 mobile networks (Telkom & Vodacom) where it asks for my cellphone number (which is not on these 2 networks, but MTN, anot...

  • Newbie
  • My credit card expired, so payment is failing. I want to update my credit card, but as soon I try to update, I can only select 2 mobile networks (Telkom & Vodacom) where it asks for my cellphone ...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Have to re-invite family members after updating payment details

My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I didn't even notice I was not on Family anymore. I ...

  • Visitor
  • My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify free to Spotify family

We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son. We have deleted it off his phone and tried again . I deleted him from the plan on my end and resent. On my end it says he’s on family pl...

  • Newbie
  • We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son.  We have deleted it off his phone and tried again . I deleted him from t...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify songs stop playing after 10 seconds

Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an iPhone 12 Pro, premium account, version 8.7.24.1451

  • Casual Listener
  • Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an...
  • Jeremy
  • Spotify Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add address after purchasing Premium Duo

I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any option to control my duo account.

  • Visitor
  • I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any opti...
  • Yordan
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce la dirección aunque sea la misma en el otro user de plan duo

Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con la mía ( que es la titular)

  • Visitor
  • Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con l...
  • Elena
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, je n'ai pas reçu de lien via mon mail pour le concert de Damso

Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?

  • Visitor
  • Pouvez-vous m'envoyez un mail avec un code pour que je puisse réserver mes places pour le concert de DAMSO à Bruxelles?
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan address

My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?

  • Newbie
  • My gf is currently living in the same household as me and when i try putting the same address that i put for my sis under the family premium is shows that is not the same?
  • Vasil
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que no tengo premium si se me hizo me cargo a la tarjeta?

Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso

  • Visitor
  • Cancele la suscripción justo después de que se me hizo el cobro a mi tarjeta y ahora no tengo premium y no se me ha realizado ningún reembolso
  • Kiril
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Can you join a family plan while already on one?

I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.

  • Visitor
  • I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I get "You can't join this plan" when accepting a family invitation

Hi,Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can you please help me join?The old link is expired and the ...

  • Visitor
  • Hi, Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can y...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

How would you use Premium Family Memberships with 2 homes?

We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create a cabin account with separate email address?

  • Casual Listener
  • We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create ...
  • Maxim
  • Spotify Star
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

ACCOUNT WONT LET ME DELETE OR ADD NEW MEMBERS

I HAVE NO WAY TO ADD OR DELETE MEMBERS - MY DAUGHTER GOT KNOCKED OFF AND HAS TO CREATE NEW ACCOUNT AS HER OLD EMAIL IS NO LONGER. I NEED TO SEND HER AN INVITE AND I HAVE NO FUNCTION ON "MANAGE PLAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE A...

  • Visitor
  • ...LAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE ARE PAYING FOR FAMILY AND ONLY USING 6 PEOPLE? THANK YOU
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution family mix doesn't show up for any of us on the plan

i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt into seeing it on our profiles. we've also tried unins...

  • Visitor
  • i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt int...
  • Elena
  • Moderator
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes