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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126926 Views
  • 32 replies
  • 8 likes
  • 126926 Views
  • 32 replies
  • 8 likes

Superuser Contribution Are there any plans to offer Spotify Kids in Austria

As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...

  • Casual Listener
  • As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time s...
  • anzthom
  • Casual Listener
  • 4468 Views
  • 12 replies
  • 16 likes
  • Premium for Family
  • 4468 Views
  • 12 replies
  • 16 likes

Superuser Contribution Family page is giving 404

age None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceMacbook Pro late 2016Operating SystemMacOS My Question or Issue I just subscribed to duo subscripti...

  • Newbie
  • age None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Macbook Pro late 2016 Operating Sys...
  • Alex
  • Spotify Legend
  • 2299 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2299 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family für meine Kinder

Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9. Klässler eher nicht. Irgendwelche Ideen, was ich tu...

  • Casual Listener
  • Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9....
  • Jeremy
  • Spotify
  • 711 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 6 replies
  • 0 likes

Individual Premium Plan to Family Premium Plan, Will I Lose $?

PlanPremiumCountryUSAMy Question or IssueHello, I currently have an individual premium plan that purchased with a $100 gift card. I still have 200 days left on this plan. I would like to switch to my family's premium plan that is now currently active...

  • Casual Listener
  • ...witch to my family's premium plan that is now currently active. Is there any way for the remaining balance to be credited to the family plan/for me to receive the credit in another form? Or will I l...
  • AdamDam
  • Spotify Star
  • 897 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 897 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan rest to Premium

We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen? CountryAustralia

  • Newbie
  • We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen?   Country A...
  • Jeremy
  • Spotify
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

Family plan issue

I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.

  • Newbie
  • I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.
  • OneByBoo
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Cant add family members to the family account

Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because we literally do live together. The screenshot is in ...

  • Casual Listener
  • Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because w...
  • OneByBoo
  • Roadie
  • 2051 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2051 Views
  • 3 replies
  • 0 likes

Recover family account member

I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get her back onto the Family account for obvious reasons - ...

  • Newbie
  • I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get h...
  • Maxim
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Staendig ungewollte Kuenstler in meinen Listen

Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuenstler" sogar in meiner Liste der Kuenstler, denen i...

  • Newbie
  • Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuen...
  • Eni
  • Moderator
  • 6013 Views
  • 5 replies
  • 1 likes
  • 6013 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify Connect not working for all family members

PlanPremiumDevicePC, Laptop, Mobile PhoneOperating SystemWin10, Unix, Android Hi, we have issues with spotify connect and it seems to be a problem with the accounts inside the family plan. We have quite a few devices that we are using but it seems im...

  • Newbie
  • ...nside the family plan. We have quite a few devices that we are using but it seems impossible to get them all listed in spotify connect. So our main problem is that we can't connect from any account, on t...
  • Kiril
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Premium Family Plan

My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...

  • Newbie
  •   My Question or Issue   I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later".   I...
  • IanMM
  • Newbie
  • 4153 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 4153 Views
  • 4 replies
  • 1 likes

Superuser Contribution Member of Familiy Mix not included and cant see/use Family Mix Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11Spotify App Version8.6.88.1104 My Question or IssueI have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S10 Plus Operating System Android 11 Spotify App Version 8.6.88.1104   My Question or Issue I have included 5 members into a Family...
  • Jeremy
  • Spotify
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Premium Family Issues - PT

I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in the App... When I log in the Spotify web page it says t...

  • Casual Listener
  • I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in t...
  • Bittencourt
  • Spotify Star
  • 541 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 3 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

  • Newbie
  • I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...
  • Maxim
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 382 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family manager quitting and others starting a new subscription - will they be charged twice?

PlanPremium FamilyCountryHong Kong S.A.R. My Question or IssueI am the manager of a current family plan and I want to quit the plan. I understand that the family manager role cannot be transferred so I have to cancel the plan and let another user sta...

  • Casual Listener
  • Plan Premium Family Country Hong Kong S.A.R.   My Question or Issue I am the manager of a current family plan and I want to quit the plan. I understand that the family manager role c...
  • fhfuih
  • Casual Listener
  • 468 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Join date of my family members

Hello,I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right now. Do anyone have any idea on this topic? (Except asking the...

  • Casual Listener
  •   Hello, I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right n...
  • Alex
  • Spotify Legend
  • 1604 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1604 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family issues

Hi,I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also invite my husband to join and the web version says fami...

  • Casual Listener
  • Hi, I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also i...
  • Alex
  • Spotify Legend
  • 603 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 603 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two family members playing different songs in same house at same time

I will try to keep this as simple as possible. I want to achieve using premium family; 1) Adult plays a song in one room in the house using an Alexa echo device2) Child plays ANOTHER song at the same time in the same house on another Alexa echo devic...

  • Newbie
  • I will try to keep this as simple as possible.   I want to achieve using premium family;   1) Adult plays a song in one room in the house using an Alexa echo device 2) Child plays A...
  • brentvw123
  • Newbie
  • 780 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 780 Views
  • 2 replies
  • 0 likes

Solved!! Can I transfer my account from my Family account without having to create a whole new account?

I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...

  • Casual Listener
  • I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
  • Emilia_8
  • Community Legend
  • 14599 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 14599 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account Manager's Family Mix restricted to Manager only (other Family Mix members NOT appearing)

PlanPremium Family CountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueI have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other ...

  • Casual Listener
  • Plan Premium Family  Country France Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue I have 4 other Family members who are using the Family Mix (and c...
  • MafeG
  • Spotify Legend
  • 481 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 481 Views
  • 3 replies
  • 0 likes