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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179624 Views

32 replies

9 likes

  • 179624 Views
  • 32 replies
  • 9 likes

Superuser Contribution I was premium family and it changed to premium single. How do i go back.

I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.

Visitor

I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family...

Joan

Moderator

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

My family can't join my family's plan and we are all in the same address

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

Visitor

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadı

kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.

Newbie

kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar ka...

Kiril

Moderator

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium Duo keeps saying that the premium is paused.

My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...

Visitor

My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and...

Joan

Moderator

1076 Views

9 replies

0 likes

  • 1076 Views
  • 9 replies
  • 0 likes

Keep getting error message when trying to confirm address to join Family Premium

PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...

Newbie

Plan Family Premium Country US My Question or Issue Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family P...

Maxim

Spotify Star

209 Views

1 replies

0 likes

Premium for Family
  • 209 Views
  • 1 replies
  • 0 likes

Removing Member from Family Plan AND keeping their playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...

Visitor

...Family Plan and because of changes in our situation, two members of that plan need to be removed. I do not want them to lose their playlists, etc., however. What steps do I/we/they take to make s...

Maxim

Spotify Star

342 Views

1 replies

0 likes

Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Sharing my family plan

Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?

Newbie

Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?

AdamDamon

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Use a Promo Code in my family account

Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?

Newbie

Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already.  How can i fix this ...

Maxim

Spotify Star

218 Views

1 replies

0 likes

Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reincorporar a un miembro en plan familiar

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...

Newbie

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País   Dispositivo (iPhone 8,...

Alex

Spotify Legend

289 Views

1 replies

0 likes

Premium for Family
  • 289 Views
  • 1 replies
  • 0 likes

I'm hearing ads but I have premium one month free trial

I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.

Visitor

I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.

Maxim

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

How can I make my duo subscription work for me?

Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...

Casual Listener

Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...

Maxim

Spotify Star

256 Views

3 replies

0 likes

  • 256 Views
  • 3 replies
  • 0 likes

BMW Idrive 6 app not available

PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...

Newbie

Plan Premium Country Norway   Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, I have a 2018 BMW with Idrive6 that c...

Maxim

Spotify Star

797 Views

1 replies

0 likes

Premium for Family
  • 797 Views
  • 1 replies
  • 0 likes

Family plan doesn’t let me join.

My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...

Visitor

My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...

Maxim

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to split a family account?

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

Casual Listener

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

Dian

Spotify Legend

24362 Views

5 replies

0 likes

  • 24362 Views
  • 5 replies
  • 0 likes

Can I restrict members on my plan to see who else is on the plan?

I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?

Visitor

I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?

Maxim

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Premium Family - Try Again Later

PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...

Visitor

  Plan Premium Family Country Australia Device  iPhone and iPad   My Question or Issue I am trying to accept the invite/join my family’s Premium Family account (I am c...

Maxim

Spotify Star

623 Views

1 replies

0 likes

Premium for Family
  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution how connect my android TV to premium account?

I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?

Visitor

I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account f...

Alex

Spotify Legend

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa hacked now won’t play acdc even after resetting Alexa

Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...

Visitor

Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa sp...

Alex

Spotify Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont recognize the same exact address when a family member inputs it to log to Premiu Family

I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...

Newbie

I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, a...

Joan

Moderator

528 Views

3 replies

1 likes

Premium for Family
  • 528 Views
  • 3 replies
  • 1 likes