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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77147 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94618 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77481 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208495 Views
267 replies
35 likes
I'm traveling with my family, I change my plan to a family plan, but I can't include the new members because of the adress, we will be on the road for the next 3 month, any idea?
I'm traveling with my family, I change my plan to a family plan, but I can't include the new members because of the adress, we will be on the road for the next 3 month, any idea?
Spotify Star
232 Views
1 replies
0 likes
She puts the same address as me, we are both living here and The app doesnt let her Access her account.
She puts the same address as me, we are both living here and The app doesnt let her Access her account.
Spotify Star
228 Views
1 replies
0 likes
Actualmente me encuentro en un plan familiar, la persona encargada del plan no la puedo contactar para que me elimine, trato de cambiar al plan gratuito y me sale un error. Como puedo solucionarlo? como me puedo salir del plan familiar en el que actu...
Actualmente me encuentro en un plan familiar, la persona encargada del plan no la puedo contactar para que me elimine, trato de cambiar al plan gratuito y me sale un error. Como puedo solucionarlo? c...
Spotify Legend
488 Views
1 replies
0 likes
I want to turn of the filter for one of my family members, but the switch to toggle stays grey both ways. Not sure why? I think it is stuck on block.
I want to turn of the filter for one of my family members, but the switch to toggle stays grey both ways. Not sure why? I think it is stuck on block.
Spotify Legend
541 Views
1 replies
0 likes
PlanPremiumCountryUSA Device Operating System My Question or IssueMy daughter has lost her access to my premium family plan, why is that?
Plan Premium Country USA Device Operating System My Question or Issue My daughter has lost her access to my premium family plan, why is that?
Spotify Star
218 Views
1 replies
0 likes
I just cancelled my duo premium plan. My father invited me with a link to join his premium 6 member family plan. However, the link does not work once I put our address in and clicked confirm. The error says "There is a problem try again later." I hav...
I just cancelled my duo premium plan. My father invited me with a link to join his premium 6 member family plan. However, the link does not work once I put our address in and clicked confirm. The e...
Spotify Star
373 Views
1 replies
0 likes
PlanPremiumCountryUSA/ItalyMy Question or IssueI cancelled my old US card, so I need to update to my new Italian card. When I change the country and the address on the payment details it defaults me back to the individual plan and won't let me go bac...
...efaults me back to the individual plan and won't let me go back to a family plan. What do I do? My wife and child also have accounts on premium and I don't want them to lose access to the platform.
Spotify Star
319 Views
1 replies
0 likes
PlanFamilyCountryCanadaDeviceiPhone 11 Pro - spare device, with no email/messenger/whatsappOperating SystemiOS 16.6 My Question or IssueI'm following the steps on how to "manage your family plan", but can't send an invite to use the spare spot as the...
Plan Family Country Canada Device iPhone 11 Pro - spare device, with no email/messenger/whatsapp Operating System iOS 16.6 My Question or Issue I'm following the steps on how to "m...
Spotify Star
411 Views
3 replies
0 likes
Hello,I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I have this message "An error has occured" ... What cou...
Hello, I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I...
Spotify Star
257 Views
1 replies
0 likes
PlanPremiumCountry thailand Device(iPhone 13 pro)Operating System(iOS 16,.) My Question or IssueIs there any ways i can check who were my family members in the previous premium family package because this year i've changed to a new family member. rig...
Plan Premium Country thailand Device (iPhone 13 pro) Operating System (iOS 16,.) My Question or Issue Is there any ways i can check who were my family members in t...
Spotify Star
818 Views
1 replies
0 likes
I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan
I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan
Spotify Star
213 Views
1 replies
0 likes
Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps popping up. Any idea?
Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps p...
Spotify Star
208 Views
1 replies
0 likes
Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
Spotify Star
1454 Views
1 replies
0 likes
PlanPremium FamilyCountrySingapore DeviceiPhone, oppo etc. My Question or IssueBuggy Invite link. I have several issues just trying to invite my family members into the premium plan.First off, I can only send an invite link to my family members. This...
Plan Premium Family Country Singapore Device iPhone, oppo etc. My Question or Issue Buggy Invite link. I have several issues just trying to invite my family members i...
Spotify Star
5127 Views
1 replies
0 likes
Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has occurred, please try again later".We've tried uninstalling the ...
Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has o...
Spotify Star
310 Views
1 replies
0 likes
Plan: FreeCountry: HungaryDevice: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I can't join because I'm abroad. I checked and my location is correctly set, th...
Plan: Free Country: Hungary Device: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I c...
Spotify Star
322 Views
1 replies
0 likes
I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...
I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen ...
Moderator
753 Views
1 replies
0 likes
Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...
Hi, I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I...
Spotify Star
1791 Views
3 replies
0 likes
Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...
Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
Moderator
5901 Views
6 replies
1 likes
PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...
...remium Family subscription for this reason. Any recommendations for my 6 year old daughter?
Spotify Star
361 Views
1 replies
0 likes
