Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryPortugal DeviceAndroid head unit Operating System(Android 11) My Question or IssueHi everyone, my question is actually very simple: I have just installed an android head unit on my vehicle. Everything is working fine, but I would li...
Hello, I subscribe to premium for family & have 3 Spotify accounts - my own, one for my wife & a joint account which is linked to our Amazon Echo for use around the house. My account is the primary one, and my wife's account has been added to the fam...
Hallo,Ich habe ein Duo Account mit meinem Bruder.Nun möchte ich auf Family upgraden und noch meine Schwester + Eltern dazunehmen.Meine schwester hat vorher woanders gewohnt und daher istihre adresse anders als meine zuhause, nun zieht sie wieder zu u...
Trying to join family plan, when putting the address in, I am redirected to a screen saying: There was a problem, please try again later.I have tried on multiple occasions, on different devices, same issue persisting.
no puedo agregar a un miebro de mi familia a mi plan familiar y vivimos en la misma dirección, y aun tengo libre un puesto para agregarlo
I cancelled my premium as my partner has upgraded to family pack and is including me. However I cannot change my country settings from uk to Spain can someone help please.
Plan: Premium IndividualFree/Premium: PremiumCountry: France My Question or Issue: I had to update my country today from Romania to France, and I used to have the Premium Family account, and now have been downgraded to Premium Individual. When I'm tr...
hellowe have a family plan, but my daughter has gone to study in Canada for a year. She has had to change her mobile number there and now SPOTIFY is not working for her. How can she get SPOTIFY back?
BuonaseraSpotify mi ha mandato un'email nella quale c'è scritto che mi hanno tolto dall'abbonamento famiglia perché spotify non è riuscito a verificare il mio account.Qulache giorno fa spotify mi aveva mandato un'email dicendomi diverificare il mio a...
El día 17/oct/2022 contrate Premium individual y casi al instante lo cancele y contrate premium familiar pero no me aparece que es mi plan por lo tanto no puedo compartir a mi familia
Have several Playlists, in some playlists the + disappeared hence cannot add songs . What do I need to do ?
I'm on a family plan but my account doesn't have premium, it was working last week but then when I wanted to play music it's not there. I asked my mom and brother and they both still have it, and the website says I'm still on the plan and yet I can't...
Mi dirección actual es en México en el estado de Michoacán, hace algunos días fui de vacaciones a Estados Unidos y mi esposo cambio su plan Spotify a plan duo entonces me mandó invitación para unirme pero no pude, tal vez por la ubicación que tenía e...
Plan FamilyFree/Premium premiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.). iOS, Windoews My Question or IssueI have been using Spotify for years and have always a...
Earlier this year I was included in my girlfriends family plan and for months now my account has shown as being a free account and not part of her family plan. She sent me another invite but it says that I am only allowed to join someones family plan...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium family and my daughter is moving to Australia for a year or two. Can she still...
When my sons play their music, my spotify stops working
Hello, I changed my credit card last month and recently I got an email asking for changing my credit card data. My mother did not know how to do it and she created a new family plan by mistake. My brother and dad joined and after we had seen what she...
I did by my payment for yearly family plan on October/14/2022 but it still not visible in my account .Anyone please help Me with that
I need to be able to play one playlist on my phone and another on my Google speakers at the same time, but with the same account. I upgraded to the family plan, but it didn't solve it. I am listening to music on my phone, then my kid wants to listen ...