Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
We primarily use Alexa speakers in our home to play music. We recently switched from Amazon Music Family plan to Spotify Family plan. However, it appears that we can only play Spotify music on one Alexa device at a time, two if we use the Alexa "swit...
4 dos meus familiares foram excluídos do plano familiar no qual eu sou o dono, e não conseguem retornar pra ele.
Hi Guys!I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and choose the address that is linked with my subscription (in I...
Tenemos un plan familiar, y uno de mis familiares al momento de querer escuchar sus músicas descargadas sin acceso a internet no puede, ya hicimos los pasos de. Desintalar la app y de quitar todos los usuarios y volver a colocarlos.
me quede sin trabajo y me es imposible pagar, mi hija hizo la suscripción, pero no tengo la información para poder cancelar. ¿como puedo resolver la cancelación?
Mi correo está el administrador de la cuenta familiar y a todos ya se les actualizo el pago pero a mi no y me parece que tengo cuenta individual
Me suspendieron el Plan y ya realicé el pago
It won’t let me add my address to get into the family plan, now says I can’t join the family plan for 12 months
I am trying to link the account with my wife (Christina) & we are entering the address . However it is telling us the addresses do not match (even though they do).
Mi esposa esta en mi plan familiar años, pero recientemente hace unas semanas le mandaron un correo para confirmar su identidad, sin embargo como ella no lo vio le dijeron que no se podrá unir al plan premium con esa cuenta. Cuando le mando la invita...
Bonjour, Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale; Comment puis je faire pour qu'il lui soit renvoyé ? Merci Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus ...
Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if there was any options for purchasing extra spots wit...
How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks
PremiumCanada Device; Mac 2011Operating System; Sierra 10.12.6 My Question or Issue;I just bought Premium family plan. All others have succeeded in signing up, save my youngest. Signup page goes blank after her info is entered and 'Sign Up' clicked. ...
PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS My Question or Issuewe have a family account (me, my father and my mother) and currently my dad can’t access his side of the family account, when he uses the email that was used to start th...
My Question or Issue Hi the community, After my credit card has expired and a payment issue, I have renewed my premium account but I think that I did it with another member than the first time. Indeed, at first time, I used my own account to create t...
Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?
I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no longer have access to and cannot recover. What do I do?
I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify. This is an existing account, I have made no change...
I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit content is still filtered out. What needs to happen to ...