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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131055 Views
  • 32 replies
  • 8 likes
  • 131055 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Premium upgrade without credit card

Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in my phone? Or are credit cards the only option? I ho...

  • Newbie
  • Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in ...
  • Novy
  • Moderator
  • 6991 Views
  • 3 replies
  • 0 likes
  • Premium
    upgrade
  • 6991 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Address Verification Expired

PlanPremiumCountryUSA DeviceSamsungOperating SystemAndroid My Question or IssueMy partner did not verify our address in time and now when I send her an updated invite she is unable to validate. I pay for a family plan and my partner should be allowed...

  • Newbie
  • ...nvite she is unable to validate. I pay for a family plan and my partner should be allowed access. Help me figure out how to get her back on my plan please.
  • rexlapis
  • Casual Listener
  • 2033 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 2033 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium Family

PlanPremiumCountrySwitzerland Device(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI received a message from Spotify that the mix premium family will no longer exist, how can I do to keep my playlists and the sam...

  • Visitor
  • ...hat the mix premium family will no longer exist, how can I do to keep my playlists and the same for the family members ?  
  • Kiril
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m being told family is ending- what should I do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etcIssue just got an email to say Family was ending- why is that?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etcIssue just got an email to say Family w...
  • Yordan
  • Moderator
  • 1645 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1645 Views
  • 3 replies
  • 0 likes

Change country premium family

I’m Belgian resident but I’m working in Luxembourg.i have a professional mobile with Luxembourgish SIM card (professional mobile subscription). I registered for Spotify Premium Family with a payment card from a Belgian bank. however, the country of r...

  • Visitor
  • I’m Belgian resident but I’m working in Luxembourg. i have a professional mobile with Luxembourgish SIM card (professional mobile subscription).   I registered for Spotify Premium Family w...
  • Maxim
  • Spotify Star
  • 368 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't access my account but I'm still paying

INone of the below information PlanFamily premium planCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created a new email address and deleted my current em...

  • Visitor
  • INone of the below information  Plan Family premium plan Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 1...
  • Alex
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se produjo un error con el pago

Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?

  • Visitor
  • Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?
  • RoyerMEU
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

Solved!! Do my kids lose their playlists etc if they join the Family subscription?

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just upgraded to Premium. My two kids are already on their own premium accounts. Can I mer...

  • Casual Listener
  • ...pgraded to Premium. My two kids are already on their own premium accounts. Can I merge the three into a family subscription without them losing their playlists, favourites etc?
  • Frightfulbiff
  • Casual Listener
  • 1834 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1834 Views
  • 2 replies
  • 0 likes

Premium Family

PlanFree/PremiumCountryGermanyDeviceiPhone 12, Alexas, Samsung mobileOperating SystemiOS 15, Android My Question or IssueDear Community. My wife and I will be separating. She currently owns the Spotify Family account, but I would like to open my own ...

  • Newbie
  • ...he currently owns the Spotify Family account, but I would like to open my own and ideally retain my playlists etc. The same goes for my son, who also uses the same family account. Is this possible and h...
  • AdamDam
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Need to know how to share my family with my family

I have the premium family plan I need to know how to share it with my family and I need to be able to use it on my tablet as well instead of my phone all the timePlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operati...

  • Visitor
  • I have the premium family plan I need to know how to share it with my family and I need to be able to use it on my tablet as well instead of my phone all the time Plan Free/Premium Country &n...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't update the payment method

I have the family plan and I have to change the payment method to be able to pay it but I get an error, I tried credit and debit but it does not work with either of them

  • Visitor
  • I have the family plan and I have to change the payment method to be able to pay it but I get an error, I tried credit and debit but it does not work with either of them
  • Elena
  • Moderator
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Unsuccessful at adding family

My Question or IssueTrying to add wife to family plan however, it keeps telling her that she's trying to log in from a different country as we're standing side by side in my kitchen in North Carolina

  • Visitor
  • My Question or Issue Trying to add wife to family plan however, it keeps telling her that she's trying to log in from a different country as we're standing side by side in my kitchen in North C...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Problem with adding familymembers

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryNorwayDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Norway Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 3 replies
  • 0 likes

Can't update credit card

My credit card expired, so payment is failing. I want to update my credit card, but as soon I try to update, I can only select 2 mobile networks (Telkom & Vodacom) where it asks for my cellphone number (which is not on these 2 networks, but MTN, anot...

  • Newbie
  • My credit card expired, so payment is failing. I want to update my credit card, but as soon I try to update, I can only select 2 mobile networks (Telkom & Vodacom) where it asks for my cellphone ...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Have to re-invite family members after updating payment details

My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I didn't even notice I was not on Family anymore. I ...

  • Visitor
  • My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify free to Spotify family

We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son. We have deleted it off his phone and tried again . I deleted him from the plan on my end and resent. On my end it says he’s on family pl...

  • Newbie
  • We now have a family plan and everyone switched smoothly from Spotify free to Spotify Family, except for one son.  We have deleted it off his phone and tried again . I deleted him from t...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify songs stop playing after 10 seconds

Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an iPhone 12 Pro, premium account, version 8.7.24.1451

  • Casual Listener
  • Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an...
  • Jeremy
  • Spotify Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add address after purchasing Premium Duo

I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any option to control my duo account.

  • Visitor
  • I had recently upgraded from premium to premium duo, after purchasing it was taking very long to load the 2nd step that is adding the address, after closing the window, I am not able to find any opti...
  • Yordan
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce la dirección aunque sea la misma en el otro user de plan duo

Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con la mía ( que es la titular)

  • Visitor
  • Hace 3 días que estamos intentando que la cuenta de mi hija se adhiera a la mía, y cuando entramos através del enlace, cuando ponemos la dirección declarada de nuestra casa dice que no coincide con l...
  • Elena
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes