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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139862 Views
  • 32 replies
  • 8 likes
  • 139862 Views
  • 32 replies
  • 8 likes

Superuser Contribution Allowing explicit content for family member does not work

PlanPremiumCountryFinland DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueHello. After a family member is growing up we decided to allow explicit content on her device. However, toggling off the filter for explicit content does not...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy A6 Operating System Android   My Question or Issue Hello.    After a family member is growing up we decided to a...
  • Dian
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out song - I’m desperate!

Hi Spotify-Community, I have a problem since weeks and Spotify support can’t find the problem!It’s really frustrating. I have Spotify Premium Family with 6 accounts an my issue is: I login with Account Nr. 1.I’m searching for a playlist, I can find i...

  • Casual Listener
  • Hi Spotify-Community,   I have a problem since weeks and Spotify support can’t find the problem! It’s really frustrating.   I have Spotify Premium Family with 6 accounts an my issue i...
  • Dian
  • Spotify Legend
  • 337 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 337 Views
  • 5 replies
  • 0 likes

Can't leave family plan

I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page."I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?

  • Visitor
  • I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page." I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?  
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Administrator for our Family plan can not login

Hello anyone who can help. My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password...

  • Newbie
  • Hello anyone who can help.   My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also n...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor

  • Visitor
  • Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor  
  • Alex
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Account Types

I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there any plan to change this? I found there was no point us...

  • Visitor
  • I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there a...
  • OscarDC
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Family member cannot register!

Hello, I have just opened a Premium account so that my daughter (age 8, almost 9) can have an account of her own. First I started with Premium Duo but her registration was not possible. That was because of her age. So I deleted the Premium Duo and no...

  • Newbie
  • ...as not possible. That was because of her age. So I deleted the Premium Duo and now opened Family account for us, even if we don't need more than two accounts (definitely not six). Still she cannot r...
  • odavo
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot accept address change in order to join family plan

PlanFamily CountryCyprus My Question or IssueBought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but didn't change address, is not allowed to change his address back to home. He no long...

  • Casual Listener
  • Plan Family   Country Cyprus   My Question or Issue Bought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but d...
  • MihailY
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 3 replies
  • 0 likes

Whay Spotfy family premium does not work for one member?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not add family to my plan

PlanFree/PremiumCountryMexico but payment FranceDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not add family to my plan even entering same adresse the message repeatedly is that we don't live in the sa...

  • Visitor
  • Plan Free/Premium Country Mexico but payment France Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not add family to my p...
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Family subscription, one member logging on two devices (Ipad/Iphone)

Cheers,having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? There are none logins to be seen anywhere. Many thanks i...

  • Casual Listener
  • Cheers, having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? T...
  • Bittencourt
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Family - verify address -ERROR

i got an email from spotify and they ask me to confirm the home address for the planSpotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have been trying to do this for two days without success. Can...

  • Visitor
  • i got an email from spotify and they ask me to confirm the home address for the plan Spotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have b...
  • Alex
  • Spotify Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advert

PlanPremiumCountryUKDeviceiPhone 12 ProOperating Systemios15 My Question or IssueI was listening to my music, when it was interrupted at the end of a song by “my name is sam ryder and this is my new single with david guetta” which then cut off, and j...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System ios15   My Question or Issue I was listening to my music, when it was interrupted at the end of a song by “my name is sam ...
  • Dian
  • Spotify Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 3 replies
  • 0 likes

Spotify just like all the others....

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is just like every other program / drug - get you hooked then up the ante (free with ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • 173 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution Familiy plan active showing up as a free account?!!

Hi, I have a subscription for a family account, the payment went out on the 17th of September, and randomly two days ago I started hearing ads, today when I checked my profile it stated that I have a free subscription?! The invoice has already been p...

  • Newbie
  • Hi,   I have a subscription for a family account, the payment went out on the 17th of September, and randomly two days ago I started hearing ads, today when I checked my profile it s...
  • Eni
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution QUIERO CAMBIAR MI PLAN DUO AL FAMILIAR

CAMBIAR PLAN DEL PREMIUM AL FAMILIAR COMO LO REALIZOPlanFree/PremiumMEXICO Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • CAMBIAR PLAN DEL PREMIUM AL FAMILIAR COMO LO REALIZO Plan Free/Premium MEXICO   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Wi...
  • OscarDC
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Is it possible to share a playlist between different members in the Premium Family Plan or import?

Hi, My wife and I had a Premium Duo Plan, which we have just switched to a Premium Family Plan, to include our two sons as well (we are now four users, me, my wife, and my two sons). My two sons would like to import on to their respective Family acco...

  • Visitor
  • Hi,  My wife and I had a Premium Duo Plan, which we have just switched to a Premium Family Plan, to include our two sons as well (we are now four users, me, my wife, and my two sons).  M...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 293 Views
  • 1 replies
  • 0 likes

Nudity, podcasts, and general rage

Before I burn my kids' access to Spotify and downgrade to just a single account, how do Iensure that explicit podcasts with swearing in the name and suggested nudity are not shown to my 8 year old boy? In that particular podcast one of the episodes i...

Screenshot 2021-11-10 123953.png danieldddddddd_0-1636548162460.png
  • Casual Listener
  • Before I burn my kids' access to Spotify and downgrade to just a single account, how do Iensure that explicit podcasts with swearing in the name and suggested nudity are not shown to my 8 year old bo...
  • pw1khjgiux3vspoczko2
  • Casual Listener
  • 994 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 994 Views
  • 1 replies
  • 2 likes

Question about leaving premium family plan

Hello, I just wanted to ask whether or not it's possible for me to leave the premium family plan.I saw some posts about changing the plan in the account settings to a free plan however I'm concerned that it might change the plan for the rest of the p...

  • Newbie
  • Hello,  I just wanted to ask whether or not it's possible for me to leave the premium family plan. I saw some posts about changing the plan in the account settings to a free plan however I...
  • AdamDam
  • Spotify Star
  • 3632 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Members on family plan cannot listen at the same time

I have read the previous threads about this topic but it is not helping me figure out how to fix my problem. I am on a family plan. I am the account owner and the two others on the account have their own Spotify accounts with their own email accounts...

  • Casual Listener
  • I have read the previous threads about this topic but it is not helping me figure out how to fix my problem.  I am on a family plan.  I am the account owner and the two others on the a...
  • Vasil
  • Moderator
  • 282 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 3 replies
  • 0 likes