I upgraded family plan for two but it’s not working

[#1]

My daughter can’t create her own account. She logged in with a previous account information. Is that the problem?
We are unable to listen separately at this time

[Maxim]

Hey there,

Thanks for reaching out.

By "previous account information", do you mean your own Spotify account that you used to subscribe to Premium Family or her already existing own account? The Premium Family invite can be accepted using both new and existing accounts.

Which error message is she seeing when she tries to sign up at https://spotify.com/signup?

Looking forward to your reply 🙂